Through the Jones County Regional Water System, people who live in Jones County, NC can get clean, safe drinking water. But you have to pay your water bill on time every month if you use this service. This complete guide will teach you everything you need to know to settle your Jones County water bill.
Understanding Your Water Bill
Before paying your bill, it’s important to understand what’s on it. Jones County water bills are sent out monthly and include charges for your water usage as well as a monthly base rate.
The base rate varies based on your meter size and covers basic operation and maintenance costs This rate is charged whether you use water or not
Usage charges are based on the amount of water you use each month measured in thousands of gallons (Kgal). The more you use, the higher your usage fees. Rates per Kgal decrease slightly at higher volumes used.
Your bill will show current charges, payments made, account balance, due date, and previous meter readings for comparison. If you think your usage seems abnormal, compare the current and previous readings.
Payment Due Date
Jones County water bills are due upon receipt and considered late after the due date printed on your bill, typically around the 25th of each month.
If your bill is past due, a late fee of $5 is assessed for residential customers. Pay promptly each month to avoid late fees.
Online Bill Pay
The easiest way to pay your Jones County water bill is online through the self-service customer portal at:
https://jonescountync.munisselfservice.com
To pay online:
- Click “Payments”
- Select “Utility Billing”
- Choose “Pay Bill”
- Enter your account number and 4-digit PIN
- Select your payment amount and submit
You can use credit cards, debit cards, or e-checks to pay online. A third-party convenience fee will apply. Online payments post instantly to your account, avoiding late fees.
Pay By Phone
In addition to online payments, you can also pay your water bill by calling the Jones County Finance Department at 252-448-7555. Have your account number ready.
Phone payments can be made with credit/debit cards or e-checks. The same third-party convenience fee applies to phone payments.
Pay by Mail
To pay by check or money order through the mail, make payments out to Jones County Water and mail to:
Jones County Water
PO Box 1486
Trenton, NC 28585
Make sure payments are mailed 5-7 days before the due date to ensure on-time delivery. Include your account number on the check or stub. Late fees apply to mailed payments received after the due date.
Pay in Person
You can pay your water bill in-person at the:
Jones County Finance Department
418 Hwy 58 N, Unit B
Trenton, NC 28585
In-person payments can be made weekdays from 8:00am to 5:00pm with cash, check, money order or debit/credit card. Online convenience fees still apply to card payments.
Payment Assistance Programs
If you are having trouble paying your water bill, Jones County offers limited payment assistance for qualifying low-income households. Contact the Jones County Department of Social Services to apply.
The Low-Income Household Water Assistance Program (LIHWAP) provides a $350 annual credit to help cover water costs for eligible residents.
The Crisis Intervention Program (CIP) offers assistance to prevent disconnection for residents facing a crisis. Up to $600 per year is available for water bills through CIP.
Budget Billing
To make payments more consistent, Jones County offers an optional budget billing plan. This allows residential customers to pay a fixed monthly amount based on your average usage. Your bill will even out over the year, avoiding spikes.
To start budget billing, your account must be in good standing. Sign up online through the customer portal or contact customer service.
Avoid Disconnection
It’s important to pay your water bill on time each month to avoid service disconnection. If your balance is 60 days past due, your service may be disconnected.
A $50 fee is charged to reconnect service after disconnection. Avoid this by paying on time, enrolling in budget billing, or applying for assistance if needed. Keeping your account active avoids the headache of disconnection.
Account Management
You can manage your Jones County water account online through the customer portal. Features allow you to:
- Check your balance
- View billing history
- Make payments
- Enroll in budget billing
- Update account information
- Sign up for paperless billing
- And more!
Managing your account online is fast and convenient any time day or night. Be sure your account information is always current to avoid issues.
Moving? Ending Service?
If you are moving or need to end water service, contact Jones County customer service at least one day prior to your move/end date. Provide them with your end date and forwarding address to finalize your account. This ensures you receive your final bill and avoids continued charges at an unused property.
Leaving water service active too long after moving out results in costly surprise bills down the road.
Questions?
If you have any questions about your water service, billing, payments, or managing your account, reach out to Jones County Water:
Jones County Water
252-448-8000
[email protected]
Their team is happy to answer your water bill questions, explain charges, assist with payments, and resolve any issues to maintain your service. Reliable water service is vital for your home or business in Jones County.
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How do I pay my Jones County water bill online?
The Jones County Water Department is now offering an online utility payment option. Follow the link below to access the Citizen Self Service site. Your Account Number and Customer ID, which can be found on your bill, will be needed to access your utility charges.
What is online water billing system of Jones?
This study entitled Online Water Billing System of Jones aims to solve the different problems encountered during the providing and payment of bills. 3. provide list of previous and present bills.
What are the guidelines for water supply in Jones County?
To provide equitable distribution of water production cost and to safeguard the integrity of our potable water supply, the Jones County Board of Commissioners has established the following guidelines for all customers. I. Cut-off Valves: While there is a cut-off valve in the meter box, it is intended for use by water department personnel only.
Who manages the Jones County water system?
Daily operations of the water system is managed by the Jones County Water Department . Jones County Water strives to provide outstanding customer service to you. We welcome your feedback. If we can assist you, please don’t hesitate to contact us.