Paying medical bills can be a tedious and confusing process. With multiple appointments, services, account numbers and websites, it’s easy to lose track of what needs to be paid and when. However, Kaiser Permanente Washington offers a simplified online bill pay system to ease the burden. In this article, we’ll walk through the options KPWA provides to view and pay your family’s medical bills quickly and efficiently.
Overview of KPWA Bill Pay Process
With Kaiser Permanente Washington (KPWA), you can pay all your medical bills in one place, whether they are routine copays or complex hospital charges. KPWA allows you to
- Pay premium bills for health plans purchased directly from KPWA or through the health insurance exchange
- Pay any outstanding balances for medical services and prescriptions
- Review payment history and access billing statements
- Set up recurring payments or pay one-time as a guest
Payment activity is conveniently updated across KPWA platforms like online member accounts and the KPWA app
Paying Your Monthly Premium Bill
One of the most common medical bills is your monthly health plan premium. The steps to pay this bill are straightforward with KPWA:
- Navigate to KPWA Bill Pay and choose your region
- Select “Make a premium payment” under the Premium Bill section
- Choose your coverage type (e.g. individual, Medicare, COBRA)
- Enter your account number and billing information
- Submit payment
You can opt to save a preferred payment method to simplify the process each month. KPWA also offers autopay options directly from a bank account or credit card.
Paying Outstanding Medical Balances
In addition to premium bills, you may need to pay copays, deductibles or other balances for medical services. To view and pay these bills with KPWA:
- Sign into your online KPWA member account
- On the summary page, find the “Pay medical bills” link under the Billing section
- Review the outstanding charges from recent visits and select those you want to pay
- Enter your payment details and submit
Without signing in, you can still make one-time guest payments.
Paying Medical Bills as a Guest
If you need to pay a bill for a family member without accessing their full account, KPWA allows guest payments. Here are the steps:
- Go to Pay as Guest
- Enter information for the member like medical record number
- Provide billing details to complete payment
Guest pay works for one-time medical bills. For recurring premiums or access to statements, you’ll need to sign into the member’s account.
Reviewing Medical Payment History
To track payments you’ve made over time, access the payment history from your KPWA account. You can filter by date range and download activity to Excel or PDF. Use payment history to:
- Ensure accuracy of charges and payments
- Identify prepayments or credits on your account
- Monitor spending toward deductibles
Payment history provides an easy way to monitor and manage medical expenses.
Getting Help with Medical Bills
Don’t hesitate to contact KPWA billing services if you have questions or need help:
- Call 1-888-491-1124 for billing and payment support
- Email KPWA Member Services to inquire about financial assistance programs
- Chat online with KPWA billing specialists during business hours
The KPWA support team can explain charges, facilitate premium subsidies, set up payment plans, and more. You can even receive estimates for upcoming services to proactively budget and plan.
Why KPWA Bill Pay Is Beneficial
Consolidating medical bills in one place is hugely beneficial. With KPWA bill pay you can:
- Avoid late fees by paying all balances on time
- Resolve billing errors quickly through access to statements
- Receive notifications when new bills are available
- Set up autopay and paperless billing for convenience
- Seamlessly manage family medical expenses
- Get billing help from KPWA specialists
Plus, the online portal and KPWA app make paying bills on the go simple and efficient. Streamline your medical finances with KPWA bill pay.
Help paying your bills
Learn about online bill pay options or explore financial aid and social health programs that can help you manage your medical and pharmacy bills.
Make a one-time medical payment on behalf of a member.
Make a premium payment
Select the appropriate coverage type below to make a premium bill payment.
(For members who have a Kaiser Permanente Individual and Family Plan purchased through a health benefit exchange like healthcare.gov.)
(For members who have an Individual and Family Plan purchased directly from Kaiser Permanente and not through a health benefit exchange.)
(For members with employer-sponsored health care coverage for a limited time through a COBRA plan.)
(For members with federal health care coverage through Medicare.)
Kaiser Permanente NW Overview
How do I pay my Kaiser Permanente bill online?
1. Pay online using our one-time payment option or use our mobile app 2. 3. Pay via your bank’s online bill pay service 4. Pay by phone with credit card Kaiser Permanente is here to help. If you are experiencing financial hardship at this time you may be eligible for additional assistance.
How do I pay for medical services at Kaiser Permanente?
Pay online for care received at a Kaiser Permanente medical office, and view statements and payments. Pay for medical services and premiums online, in person, by mail, or phone. Also find how to pay premiums if you have a Medicare Advantage or an Individual & Family plan (non-employer).
How do I know if my Kaiser Permanente payment is pending?
For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status. Sign into your account, and then select Preferences from the Account menu. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
Does Kaiser Permanente send notifications?
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status. For members in Hawaii, Oregon,Southwest Washington, Colorado and Georgia: To learn more about email or text notifications and reminders, .