How to Pay Your KIUC Electric Bill: Online, In Person, or By Mail

The Kauai Island Utility Cooperative (KIUC) provides electricity to the island of Kauai in Hawaii. As a KIUC member, you receive a monthly bill for your electric service that must be paid by the due date. KIUC offers several convenient payment options to fit your needs. Read on to learn how to pay your KIUC electric bill online, by phone, in person, or by mail.

About KIUC Electric Service

KIUC is a not-for-profit electric cooperative owned by its 33,000 member-owners on Kauai. KIUC generates power from a mix of renewable sources like solar and hydropower along with fossil fuels.

KIUC maintains the transmission lines, poles, substations and other infrastructure to deliver electricity across the island Residential and business members are billed monthly for their electric usage based on meter readings

As a cooperative, KIUC is focused on providing reliable, affordable electric service to Kauai residents and businesses. Members elect the Board of Directors who oversee co-op operations.

KIUC Billing and Payment Timeline

Here is an overview of the KIUC billing and payment timeline:

• Bills are issued monthly and due within 25 days of the billing date
• If unpaid after 25 days, a past due notice is added to your next bill
• After 48-55 days past due, residential service is limited to 600 watts
• If still unpaid after 63-70 days, service is disconnected
• After 90 days, accounts may be sent to collections

So paying on time is crucial to avoiding penalties and disruption of your electric service. KIUC offers various ways to pay each month.

Pay Online Through SmartHub

The easiest and most convenient way for most members to pay their KIUC electric bill is through SmartHub. With SmartHub you can:

• Pay your bill immediately with bank account, credit/debit card or PayPal
• Set up recurring auto-payments so your bill gets paid automatically each month
• Go paperless by opting out of mailed paper bills
• View your current and past bills and payment history
• Monitor your daily electric use
• Report outages and contact customer service

You can access SmartHub online or via the mobile app for Android and iOS. Signing up is easy – just have your KIUC account number handy.

Pay by Phone

To pay your KIUC electric bill by phone:

• Call 808-246-4300 and select option 2
• Follow the prompts to enter your account number and payment details
• Payments can be made with most major credit/debit cards
• A $3.95 convenience fee applies to phone payments

The automated phone payment system is available 24/7. You can also speak to a customer service agent weekdays from 8am to 4pm HST.

Pay In Person

You have a couple options to pay your KIUC electric bill in person:

• At the self-service kiosk outside KIUC’s Lihue office at 4463 Pahee St. The kiosk accepts cash, checks, and money orders anytime.

• Inside the Lihue office weekdays 8am-4pm. You can pay by cash, check, credit/debit (with $3.95 fee).

• At Western Union agent locations across Kauai for a $1.57 transaction fee.

Be sure to bring your latest bill to reference your account number when paying in person.

Pay by Mail

To pay your KIUC bill by mail, send a check or money order to:

Kauai Island Utility Cooperative
4463 Pahee St, Suite 1
Lihue, HI 96766-2000

Write your account number on the check and allow 5-7 days for delivery before your due date. You can also use the remittance stub from your bill. A drop box outside the Lihue office is available for after-hours check/money order deposits.

Pay Using Your Bank

Many banks and credit unions allow you to pay bills online or through their mobile app. Log into your bank account and search for the KIUC payee to set up one-time or recurring payments.

Your bank will mail a check to KIUC on your behalf so allow sufficient processing time before your due date.

Manage Automatic Payments

For hassle-free bill payment, join KIUC’s automatic payment program. Your bill will be paid automatically from your bank account each month. To set up automatic payments:

• Download the form from the KIUC website
• Complete the form with your account and banking details
• Email or mail the form to KIUC

You can cancel or change automatic payments anytime by submitting a stop payment form.

Avoid Late Fees and Disconnection

To avoid late fees and maintain uninterrupted electric service, be sure to pay your KIUC bill in full by the due date each month. Your due date is shown prominently on your bill.

Some tips for on-time payment:

• Mark your bill due date on your calendar
• Set up automatic or recurring payments
• Receive bill reminders by email or text
• Enroll in paperless billing to get instant access to your bill
• Contact KIUC immediately if you expect difficulty paying on time

Get Payment Assistance

If you’re struggling to pay your KIUC electric bill on time, contact KIUC to ask about available payment assistance programs like:

• Payment arrangements to spread payments over several months
• LIHEAP federal energy assistance grants
• Kokua Care emergency financial assistance
• Limited income credits and rebates

Don’t let an unpaid bill result in service limitation or disconnection. KIUC’s member services team can explore options to help you maintain electric service.

From SmartHub to kiosk payments, KIUC electric customers on Kauai enjoy various options to pay their monthly bill conveniently. Automating payments through your bank or SmartHub helps ensure your bill gets paid on time every month. Contact KIUC’s knowledgeable and friendly staff if you need help with billing, payments, or payment assistance. They are ready to serve KIUC members across Kauai.