How to Pay Your Water Bill to the Killeen Water Department

Paying your water bill to the Killeen Water Department is an easy process that can be done either online, by phone, by mail or in person. As a resident of Killeen, keeping up with your water payments is important to maintain uninterrupted service and avoid any late fees. In this comprehensive guide, we’ll walk through all the steps and information you need to pay your Killeen water bill smoothly and efficiently.

Overview of Killeen Water Department

The City of Killeen Water Utilities Department is responsible for providing drinking water and sewer services to over 150,000 residents in the greater Killeen area. They operate and maintain over 580 miles of water mains and over 400 miles of sewer mains. The water supplied to homes and businesses comes from Bell County Regional Lake system.

As a municipal utility, the Killeen Water Department is managed by the Public Works Department and overseen by the Killeen City Council. Operations are funded by monthly water service charges, water usage fees and related customer utility payments.

Getting Your Water Bill

Water bills from Killeen Water Department are issued on a monthly basis. The billing date is typically around the 18th of each month, covering service for the prior month.

Bills are sent out via postal mail to the mailing address associated with your water account I usually receive my printed paper bill in the mail within 1 week of the billing date

The water bill includes details on water consumption, sewer charges, account balance, due date and amount due.

It’s important to review your bill as soon as you receive it in case there are any discrepancies, Your bill will list contact information for the Utility Collections Department if you need to inquire about or dispute a charge

Payment Options for Killeen Water Bills

The City of Killeen offers several convenient payment options to pay your water utility bill:

Pay Online

The easiest way to pay is online through the Killeen Online Utility Payment portal This allows you to securely pay by credit/debit card or electronic check.

To use the online payment system, you’ll first need to create an online account linked to your water account number. The portal allows you to review billing history, set up recurring payments and manage payment methods.

Online payments are processed immediately with a $2.00 convenience fee per transaction.

Pay by Phone

You can pay over the phone by calling 844-795-2880. This IVR (interactive voice response) system is available 24/7 and allows you to use a card or electronic check by following the prompts.

A $2.95 convenience fee applies to phone payments. Just have your water account number handy when you call.

Pay by Mail

To pay by mail, you can send a check or money order made payable to “City of Killeen” to:

City of Killeen
P.O. Box 1329
Killeen, TX 76540

Be sure to include your payment stub or write your 10-digit water account number on the check memo line. Allow 5-7 days for mailed payments to process.

Pay in Person

For cash payments or money orders, you can pay your water bill in person at the Killeen Municipal Court building located at 2700 E Rancier Ave.

In-person payments should be made at the cashier windows on the first floor. Be sure to bring your printed bill or know your account number. Debit/credit cards are accepted for in-person payments.

Payments made in-person by 1:45pm local time will be processed same-day.

Pay via Drop Box

There are two secure drop box locations for hand delivering your water bill payment by check or money order – no cash.

One drop box is located at the main Killeen Municipal Court building. The second drop box is on the east side exterior wall of the Killeen Police Department headquarters.

Pay via Automatic Bank Draft

You can enroll in automatic monthly bank drafts from your checking or savings account to pay your water bill. This convenient option avoids late fees and service disruption.

To set up automatic bank draft payments, complete the eZ Pay Authorization form available on the Killeen water department website. Return the signed form with a voided check to the address listed.

Payment Due Date

The due date for payment is listed on your monthly Killeen water bill, typically around the 10th of each month.

Payments received after 5:00 p.m. local time on the due date are considered late and will be assessed a 10% late penalty.

If your payment is not received before the cut-off date, your account will incur a $30 delinquency fee and your water service may be disconnected. Make sure to pay your bill on time each month to avoid these extra charges.

Payment Receipt and Confirmation

When paying your Killeen water bill online, you will receive an email confirmation with payment details. If paying by phone, record the payment confirmation number.

For mailed payments allow 1 week for processing. Check your account online after 7 days to confirm the mailed check payment was received and applied.

In-person and drop box payments do not provide a receipt, so check your account online to confirm later.

Always retain payment confirmations or receipts in case you need to reference them later for any reason.

Account Balance and Payment History

If you create an online account, you can log in anytime to check your water account balance and view payment history for the past 12 months. This allows you to monitor payments and track past bill amounts.

You can also contact Utility Billing at (254) 501-7800 or email [email protected] to inquire about your account balance or past payments. Be sure to have your account number ready.

Reviewing your balance and history enables you to catch any billing errors and reconcile discrepancies.

Setting Up Recurring Payments

For convenience, you can enroll in recurring automatic payments through the online billing portal. This eliminates the need to manually pay each month.

To start recurring payments, log into your online account and click on AutoPay Accounts. Select your checking account or card on file. Then choose the option for auto-pay of the full balance or fixed amount each month.

You can cancel or edit recurring payments anytime through your online account. Automatic payments help avoid forgetting to pay your water bill by the due date.

Payment Assistance Programs

If you are having difficulty paying your water bill, Killeen offers programs that may be able to help, including:

• Payment arrangements – contact Utility Billing to set up a payment plan for past due balances

• Payment extensions – additional time before disconnection may be granted if you contact Utility Billing

• Low-income bill assistance – qualifying customers can get help through H.O.P.E. and other local charity programs

Be sure to notify the water department promptly if you are unable to pay your bill. They can go over options before your account incurs late fees or disruption of service.

High Usage or Bill Concerns

If your water usage seems abnormally high, it could indicate a leak or other issue. Check faucets, showers, toilets, sprinklers, and pipes for leaks. Comparing monthly use to past bills can help identify usage spikes.

Contact Utility Billing immediately if you find evidence of a major leak. Depending on circumstances, they may be able to make billing adjustments.

For other billing disputes or concerns, call the Customer Care team at (254)501-7800. Be prepared to provide your account number, bill amount, and details on the issue.

Avoid Service Disruption

It’s crucial to pay your water bill on time each month to avoid service disruption. If your account becomes past due, contact Utility Billing immediately to make payment arrangements.

Once water service has been disconnected for non-payment, you must contact Utility Billing to have it restored after catching up on outstanding balances and fees. Reconnection may not happen until the next business day if contacted late in the day.

Sign up for recurring payments or payment reminders to ensure your water service stays on without interruption. Maintaining good standing with your Killeen water account is important.

Closing Your Water Account

If you are moving out of your Killeen residence, make sure to close out your water account to avoid being billed for service after you move.

Contact Utility Billing at least 3 days before your move date to finalize your account. Provide forwarding address details so your final bill can be sent to you.

Once the account is settled, your connection will be terminated and water service disabled at that property. Closing your account ensures you won’t be liable for future charges.

Stay On Top of Your Water Service

Paying your water bill promptly each month using Killeen’s various payment options allows you to maintain uninterrupted service and good standing. Review your consumption, monitor your account online, and contact