KnowYourRisk.com is a website that provides heart health testing services. If you have gotten testing done through KnowYourRisk, you likely received a bill that you need to pay online. Paying your bill on the KnowYourRisk website is simple and straightforward. In this comprehensive guide, we’ll explain exactly how to pay your KnowYourRisk bill online.
Accessing the KnowYourRisk Bill Pay Portal
To pay your bill on the KnowYourRisk website you will need to access their online bill pay portal. Here are the steps
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Go to KnowYourRisk,com and click on “Pay Your Bill” at the top of the homepage
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This will open the KnowYourRisk Bill Pay page Click on the “Pay Your Bill” button
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You will be redirected to the secure online payment portal to login and view your account balance.
The KnowYourRisk bill pay portal allows you to view open invoices, make a payment, see payment history, update payment methods, and more.
Logging Into The KnowYourRisk Bill Pay System
On the payment portal login page, enter your username and password. These would have been provided to you via email or letter after your testing was completed.
If you don’t have or remember your login credentials, you can retrieve them by clicking “Forgot Password” on the portal page. You will need to provide your email address or account number.
Once logged in, you will see your KnowYourRisk account dashboard with any open invoices, balance due, and recent payments. Review your billing information and outstanding balance.
Payment Options on KnowYourRisk
KnowYourRisk offers several ways to pay your bill online. Payment options include:
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Credit/Debit Card – Pay by Visa, MasterCard, American Express or Discover card.
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Electronic Check – Provide your bank routing and account number for an e-check payment directly from your checking account.
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PayPal – Pay directly through your PayPal account.
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CareCredit – Apply for 6 or 12 month financing if eligible.
To pay by card, e-check or PayPal, enter your payment details on the secure checkout page. For CareCredit, you will need to complete an application to see if you qualify.
KnowYourRisk does not accept mailed checks or cash payments. All payments must be made electronically through their online bill pay system.
Tips for Paying Your KnowYourRisk Bill
Follow these tips for smoothly paying your bill on the KnowYourRisk website:
- Pay your balance in full each month if possible to avoid finance charges.
- Log in regularly to check for new invoices. You will receive email reminders for bills due.
- Save your payment method to avoid re-entering details each time.
- Contact billing support if you need to set up a payment plan.
- Use autopay to have payments processed automatically on their due dates.
- Keep your login credentials secure and password updated.
- Review statements monthly to ensure there are no errors.
- Pay on time to avoid late fees being applied.
Getting a Receipt for Your Payment
When you make a payment on KnowYourRisk, you will receive an email confirmation with transaction details. Save this for your records as proof of payment.
You can also access receipt copies by logging into the bill pay portal. Under “Payment History”, you can view, print or download PDF receipts for any paid invoices.
Be sure to save these receipts in case you need to dispute a charge or provide payment confirmation to KnowYourRisk or your insurance provider.
Knowing When Your KnowYourRisk Bill is Due
KnowYourRisk bills patients monthly for any outstanding balances. Your bill is due for payment within 30 days of the billing date.
For example, if you were billed on 01/05, your payment would be due on 02/04.
Log into the online bill pay portal regularly to check for new invoices and see upcoming due dates. KnowYourRisk also emails reminders when you have a payment due soon.
Pay attention to the due date on each monthly statement. Pay on time to avoid late fees or interest charges. Contact KnowYourRisk billing if you need to arrange an alternate payment schedule.
Getting Help Paying Your KnowYourRisk Bill
If you are struggling to pay your KnowYourRisk bill, there are a few options:
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Payment Plan – Contact KnowYourRisk to set up a monthly payment plan that breaks your balance into smaller installments.
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Financial Assistance – Ask about financial hardship options or discounts that may be available.
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Insurance – Confirm that KnowYourRisk has filed a claim with your provider. Call your insurer if you haven’t seen an EOB.
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Patient Advocates – KnowYourRisk has patient advocates who can look into your account and possibly lower your responsibility.
Don’t hesitate to call KnowYourRisk billing at 1-877-807-2551 if you need help managing payment for your testing services. Their team can advise on resources based on your personal financial situation.
Troubleshooting KnowYourRisk Bill Pay Issues
If you run into any problems paying your bill online, try these troubleshooting tips:
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Reset your password if you can’t login to the payment portal.
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Contact your bank if your card is declined to confirm the card is valid.
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Verify your account number if you get an error that your information does not match.
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Check for typos in any payment details you entered.
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Use another browser or device if the payment portal is not loading correctly.
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Call billing support if a payment won’t process for an unknown reason.
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Update expired cards under your account payment methods to avoid declines.
Getting error messages or having trouble logging in? Contact KnowYourRisk billing right away so they can identify the issue and get your payment processed promptly.
Changing Billing Information on Your KnowYourRisk Account
If your mailing address, email, phone number or other account details change, be sure to update them on KnowYourRisk.
You can edit your personal and insurance information directly in the bill pay portal under “My Profile”. Change any outdated information to ensure you get important billing emails and statements.
For credit card changes, edit your payment method details under “My Payment Options”. Update new card numbers or expiration dates so payments can continue processing without interruption.
Informing KnowYourRisk immediately about any changes to your contact or insurance details will prevent errors, delays or missed communication related to your account.
Frequently Asked Questions about KnowYourRisk Bill Pay
Here are answers to some common questions about paying your bill on KnowYourRisk:
What is the KnowYourRisk billing address?
Cleveland HeartLab, Inc.
6701 Carnegie Ave.
Cleveland, OH 44103
What is the billing support phone number?
Call 1-877-807-2551 for billing questions.
How can I get a copy of my bill or statement?
Login to the payment portal and access your statements under “Payment History”.
What is the late fee amount?
Accounts 30 days past due are subject to a $25 late payment fee.
When will I get billed?
Invoicing is done on a monthly cycle after your testing is completed.
Can I use HSA or FSA funds to pay?
Yes, KnowYourRisk accepts HSA, FSA and HRA benefit cards.
How do I setup autopay?
In the bill pay portal, go to “My Payment Options” to enroll in automated payments from a card.
Paying your bill with KnowYourRisk online is typically quick and easy. Follow the steps above to access their payment portal, view your balance, enter payment details, get receipts, and manage your account. Contact KnowYourRisk promptly if you have any issues making a payment for your heart health testing services.
How Do I Pay My Bill?
Offering a secure option for managing your account, patients can view their statements and pay electronically in MyChart.
Make a payment on your bill by using our automated phone system 24/7. Make sure you have your account number ready!
What to Expect from Paperless Billing
In September 2022, we moved to paperless billing. What does that mean? You can now pay your monthly statements in your MyChart account – a secure, convenient and eco-friendly way to get your bill. If you’re not a fan of paperless billing, you can switch back to paper statements in your MyChart account using the MyChart Mobile App or on the MyChart website.