Paying medical bills can be confusing and stressful. As a patient of Kootenai Health, you want an easy way to pay your bill so you can focus on feeling better. We completely understand! That’s why we offer simple billing and payment options to take the headache out of healthcare payments.
In this comprehensive guide by yours truly, I’ll walk you through everything you need to know about paying your Kootenai Health medical bills. You’ll learn about:
- Ways to access and understand your Kootenai Health billing statements
- Convenient payment options for settling your account
- Financial assistance programs for those in need
- Answers to common medical billing FAQs
So take a deep breath and relax! We’ve got you covered on demystifying and managing your Kootenai Health bills.
Accessing & Understanding Your Kootenai Health Bill
The first step to hassle-free medical bill payments is accessing and comprehending your Kootenai Health account statements.
You’ll receive billing statements by mail unless you opt for paperless, electronic statements. To get e-statements instead, register for our patient portal.
Kootenai Health billing statements contain detailed information to help you understand the charges. Key statement sections include:
- Patient information: Confirm we have your most up-to-date contact and insurance details.
- Itemized services: Lists each medical service, supply, test etc. that generated a charge.
- Insurance coverage: Shows payments made by your health insurance plan, if applicable.
- Patient responsibility: The amount you owe out-of-pocket.
- Messages: Extra billing details or instructions.
If you see an unfamiliar charge or have any other statement questions, please call our billing department at (208) 625-4813 We’re happy to explain any billing details!
Now let’s review your payment options for settling Kootenai Health accounts.
Convenient Kootenai Health Bill Payment Options
We offer many secure and convenient medical bill payment methods to fit different needs and preferences:
Pay Online
Our online bill pay is popular for good reason – it lets you pay your Kootenai Health bills 24/7!
To pay online, first make sure you have a billing statement handy so you can enter the requested payment details. Then:
- Go to our online payment portal at www.kh.org/pay
- Select “Pay Bill”
- Enter your billing account number and invoice number
- Choose a payment method – credit/debit card or eCheck
- Enter payment details and submit
Online payments post instantly to your account. We accept Visa, Mastercard, Discover, American Express and debit cards.
Pay by Phone
Prefer to pay your medical bills with good old telephone tech? No problem!
Call our automated payment line at (208) 625-4813 and use our user-friendly phone prompts to settle your account. Have your billing statement close by to enter the account details.
We accept payments in the form of:
- Credit/debit cards
- Checking or savings account
Phone payments post to your account by the next business day.
Mail-in Payments
If you’d rather mail a traditional paper check or money order, you can send payments to:
Kootenai Health
Attn: Cashiers
2003 Lincoln Way
Coeur d’Alene, ID 83814
Please include your billing account number on the payment so we apply funds correctly. Allow 5-7 days for mailed payments to process.
In-Person Payments
For a more personal, face-to-face billing experience, visit the cashier’s office at Kootenai Health’s main hospital campus:
Cashier’s Office
Kootenai Health
2003 Lincoln Way
Coeur d’Alene, ID 83814
Our cashiers accept cash, checks, money orders and credit/debit payments. Payments post same-day when made at the cashier’s office window.
Financial Help for Kootenai Health Bills
We understand some patients face financial hardships that make paying medical bills extremely difficult.
If you anticipate challenges paying your Kootenai Health account balance, please ask about financial assistance! We offer charity care and payment plans based on your financial situation and ability to pay.
Here are some commonly used Kootenai Health financial assistance options:
Charity Care:Our charity care program provides free or discounted care for eligible patients. To qualify, submit an application proving financial need along with supporting documents.
Payment Plans:We can set up monthly payment plans to divide balances into more manageable installments. Payment plans help you slowly pay off large medical bills interest-free over 6-12 months.
Discounts:Uninsured patients may qualify for an uninsured discount. We also negotiate some bills as a courtesy for patients experiencing financial hardship.
Learn more about these and other billing relief options at www.kh.org/patient-financial-services. Or call (208) 625-4813 to discuss your unique situation.
We’ll work closely with you to settle balances in a reasonable way. Your health and wellbeing is our top priority.
Answers to Common Kootenai Health Billing Questions
We realize medical billing can feel complicated and ambiguous. To wrap up this guide, let’s tackle some frequent patient questions about Kootenai Health statements and payments:
How long do I have to pay my medical bills?Kootenai Health bills have 30-day payment terms. However, we allow 120 days from the initial bill date before turning unpaid accounts over to collections. Please call us if you need more time – we aim to be flexible and understanding.
Why am I getting separate bills from the hospital and physicians?Healthcare providers like hospitals, labs, radiology centers and doctors/specialists often bill patients separately. As both a hospital system and physician group, Kootenai Health also sends separate billing statements for facility and provider services. We can combine statements upon request by calling (208) 625-4813.
What if I’m having issues getting bills from my insurance?First, confirm your insurer has your correct name, birthdate, mailing address etc. to prevent delivery issues. Then call your insurance plan and request they resend any missing medical bills. We’re happy to assist with insurance communications as needed.
Can I get an itemized bill breakdown?Yes! Call or email Kootenai Health billing services and ask for an itemized statement. We’ll provide a statement listing each product, service, test etc. that generated charges.
What forms of payment do you accept?We accept cash, checks, debit and all major credit cards (Visa, Mastercard, Discover and American Express). For personal checks, please include your billing account number to ensure proper payment application.
Is financial assistance only for the uninsured?No, insured patients can also apply for Kootenai Health financial assistance! We evaluate eligibility based more so on income level and financial resources rather than insurance status.
Who can I call with more billing or payment questions?Our knowledgeable billing team is always happy to help! Reach us at (208) 625-4813 or [email protected].
FAQ
Does Kootenai Health take care credit?
What is the phone number for Kootenai County Hospital billing?
What charting system does Kootenai Health use?
How many beds does Kootenai Health have?
How do I pay my Kootenai Health Bill?
When you are ready to pay your bill, please have the following information ready: You can make payments for Kootenai Health and Kootenai Clinic at Kootenai’s business services office at 1221 Ironwood Drive. Office hours are Monday – Friday, 7:30 a.m. to 4:30 p.m.
Does Kootenai Health have a patient portal?
Kootenai Health upgraded to a single online patient portal, MyChart, on March 12, 2022. Any patient visit after this date will be captured in MyChart. Kootenai Health’s MyChart online portal provides all your health information, all in one place: Already a user? Login to MyChart New user? You can register for MyChart here. On a mobile device?
Does Kootenai Health provide health care services?
Kootenai Health is committed to providing health care services and acknowledges that in some cases the patient will not be financially able to pay for the services rendered. Kootenai Health has developed a policy that describes Charity Care eligibility requirements and approval process.
Does Kootenai urgent care require a copayment?
The majority of insurance plans require that you make a co‐payment at the time of service. Typically, besides the co‐payment, you are responsible for any unpaid amount not covered by your insurance. Billing statements from Kootenai Urgent Care indicate the remaining balance, which we ask that you please pay this amount promptly.