Paying your utility bill doesn’t have to be a hassle. The Los Angeles Department of Water and Power (LADWP) offers a convenient phone payment option that makes it simple to pay your bill anytime from anywhere This comprehensive guide will walk you through everything you need to know about paying your LADWP bill by phone
Overview of LADWP Bill Payment
LADWP provides water and electricity to over 4 million customers across Los Angeles As the largest municipal utility in the country, they offer various payment options to fit different needs
- Online
- Phone
- In person
- Kiosk
- Auto-pay
Benefits of Paying by Phone
Paying your LADWP bill by phone offers these key perks
- 24/7 access – Available anytime day or night
- Speed – Takes just a few minutes
- No fees – Free service to pay by phone
- Payment tracking – Payment history available in account
- Flexible – Use bank account or credit card
How to Pay Your LADWP Bill by Phone
Follow these simple steps to pay your utility bill over the phone:
Step 1: Call the LADWP Payment Center
Dial 1-877-MYPAYDWP (1-877-697-2939) – this toll-free number is available 24/7.
Step 2: Provide Your Account Details
When prompted, enter your 10-digit LADWP account number. You’ll also need to enter your 4-digit access code.
Step 3: Select Payment Amount
Choose whether to pay the total balance due, make a partial payment, or specify a payment amount.
Step 4: Enter Payment Method
Select whether you want to pay with your bank account or credit card. Have the necessary account numbers ready.
Step 5: Confirm Payment Details
Verify the payment amount, account numbers, and billing name before authorizing.
Step 6: Receive Payment Confirmation
You’ll get a confirmation number when the payment is processed successfully.
And done! By following these steps you can pay your LADWP bill over the phone quickly and hassle-free.
Payment Method Options
You have a couple convenient payment methods to choose from when paying by phone:
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Bank account – Provide your checking or savings account number and routing number. Payments post 1-2 business days.
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Credit/debit card – Pay with Visa, Mastercard, American Express, or Discover. Payments process same day.
Both options are free of charge. Have your account numbers handy when you call.
Managing Account Options
When paying by phone, you can also:
- Check account balance
- Make payment arrangements
- Update account information
- Enroll in auto-pay
- Report service issues
Take care of any other account needs when paying your bill. The automated system makes it easy.
Payment Security
Is it safe to pay by phone? Absolutely. LADWP ensures security:
- Uses industry-standard encryption
- No agent has full account access
- Removes payment info after use
- Protects data with verification checks
You can trust your information stays protected when paying by phone.
Other Ways to Pay Your LADWP Bill
Along with phone payments, LADWP offers:
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Online – Pay through your secure online account anytime.
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Mail – Send a check or money order to LADWP with your bill stub.
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In person – Visit a LADWP customer service center.
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Auto-pay – Set up recurring automatic payments from your bank account.
Choose the option that best fits your needs each month.
Get Account Support
If you need any help with phone payments or your LADWP account, customer service reps are available:
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By phone at 1-800-DIAL-DWP (1-800-342-5397)
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Through online chat at www.ladwp.com
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Email [email protected]
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Visit a local customer service center
Don’t hesitate to reach out! LADWP is here to help.
Paying your LADWP utility bill by phone is a fast, convenient, and secure way to take care of your monthly payment. Just call 1-877-MYPAYDWP anytime 24/7, provide your account details, select a payment method, confirm the details, and you’re done! It only takes a few minutes. Use this hassle-free phone payment option to easily pay your LADWP bill anytime.
Get In-Person Help at Your Local Customer Service Center (CSC)
Find your nearest LADWP Customer Service Center below and learn more about each location, including hours and services, by selecting a location. Please note mail payments or other correspondence should NOT be mailed to any of the addresses listed below. Click here for our mailing addresses.
LADWP Customer Service Center Locations
Before visiting a CSC, check the location’s page for hours of operation. Please note some CSCs may require appointments.
Forms of payment accepted are cash, check, money order, cashier’s check, debit card (Visa or MasterCard), and credit card (Visa or MasterCard only).
Learn more about service animals at LADWP Customer Service Centers or other facilities.
Understanding Your Bill
Does LADWP offer a pay plan?
LADWP is always encouraging full payments from all its customers. LADWP offers our customers Pay Plan options to assist with spreading out their payment over several bills to make it easier to pay and to avoid any risk of service interruptions. Please note the following:
How do I pay my LADWP Bill?
Residential customers can also use a credit card (Visa or MasterCard) for payment.Saving your payment source information for future payments is optional, and this service is **free of charge**.
Can I use a credit card to pay my LADWP Bill?
Residential customers may also use a credit card (Visa or MasterCard). The automatic debit for the amount due on your LADWP bill will take place ten (10) business days after your bill has been issued in each billing cycle. The benefits of automatic payment are: •This service is free of charge!
What can I do with my LADWP account?
Your one-stop shop for resources and information to manage your account, start/stop service, or report a problem. Log in to view your account or pay a bill. Start or stop water and/or power service for your home or business. Find answers to your questions regarding your LADWP services. Report outages, water waste and other service-related issues.