A Complete Guide to Paying Your LaGrange County REMC Electric Bill

Having reliable electric service is essential for homes and businesses nowadays. As a customer of LaGrange County REMC, it’s important you understand your account and pay your bill on time each month This comprehensive guide will walk you through everything you need to know about managing your electric bill with LaGrange County REMC.

Overview of LaGrange County REMC

LaGrange County REMC (Rural Electric Membership Corporation) is a local electric cooperative providing services in LaGrange County Indiana. Some key facts

• Not-for-profit, member-owned co-op established in 1939
• Over 5,800 members
• Service area covers over 330 miles of power lines
• Part of the Touchstone Energy cooperative network

As a co-op, they focus on providing members affordable, reliable electric service.

Billing and Payment Options

You can get and pay your monthly electric bill in a number of different ways through LaGrange County REMC.

Getting Your Bill

You can receive your bill by:

• Paper bill in the mail
• Paperless e-bill via email
• Online account access
• Mobile app access

Payment Options

To pay your LaGrange REMC electric bill, you can:

• Pay online via credit/debit card or e-check
• Pay through the mobile app
• Auto-pay from bank account
• Mail a check or money order
• Pay in person at the office
• Pay by phone

They make paying your utility bill fast and convenient.

Understanding Your Electric Bill

When you receive your LaGrange REMC bill each month, it’s easy to get confused by all the different charges and fees. Here’s what each section of your bill means:

• Account summary – Provides your account number, meter number, billing date, due date, and total amount due.

• Payments – Lists any payments or credits applied to your account that month.

• Energy usage history – Shows your daily electric usage for the month and compares it to previous months.

• Meter readings – Displays the read dates and meter readings used to calculate usage.

• Energy charges – The energy rate multiplied by the total kWh usage. This is the main usage charge.

• Service availability charge – Fixed monthly fee that covers the overhead costs of maintaining the infrastructure for your electric service.

• Taxes – Indiana sales tax applied to certain charges, where applicable.

• Other charges – Miscellaneous fees like late fees, reconnect fees, returned payment fees, etc.

• Messages – Important notices about your account or rate information.

Review each section to understand what made up your current charges.

Ways to Lower Your Electric Bill

If your electric bill seems high, there are things you can do to reduce usage and lower the costs:

• Switch to budget billing – Get evened out bills to avoid seasonal spikes.

• Use an energy audit – Identify waste through professional assessment.

• Adjust thermostat – Keep it lower in winter, higher in summer.

• Seal air leaks – Stop conditioned air escaping through cracks.

• Upgrade appliances – Choose ENERGY STAR models to maximize efficiency.

• Switch lights to LEDs – Use 75% less energy than incandescents.

• Turn off electronics – Eliminate phantom load wasted by idle devices.

• Replace HVAC filters – Improve airflow so systems run cleaner.

• Insulate thoroughly – Prevent heat transfer through walls, attics, basements.

• Enroll in rebate programs – Get incentives for efficiency upgrades.

With some adjustments, you can maintain comfort while reducing energy consumption.

Managing Account and Payment Options

LaGrange County REMC offers robust options for managing your electric services account:

Online Account Access

You can register for online account access through SmartHub to:

• View bills and usage data
• Pay bills immediately
• Set up recurring payments
• Report outages
• Update account and contact info
• Enroll in paperless billing and autopay
• Monitor real-time usage

It’s all centralized for account control anytime.

Mobile App

The LaGrange REMC mobile app provides the same account management as the online portal right from your smartphone.

Auto Pay

Have your bill paid automatically each month by setting up:

• Bank draft payments from checking or savings
• Recurring credit/debit card payments

This prevents late fees and saves you time.

Alerts and Notifications

You can opt in to receive notifications like:

• Payment confirmations
• Due date reminders
• Past due alerts
• Outage updates
• Usage threshold alerts

Stay updated on account activity through your preferred contact method – email, text, phone.

Billing and Payment Assistance Programs

If you are struggling to keep up with electric bills from LaGrange County REMC, make sure to enquire about assistance programs you may qualify for:

• Payment arrangements – Set up a payment plan for overdue balances.

• Balanced billing – Fixed monthly amount based on usage helps budgeting.

• Low-income assistance – Discounts for qualifying limited-income households.

• Energy efficiency audits – Assess where you can reduce waste and lower bills.

• Weatherization assistance – Government-funded home efficiency improvements.

• Rebates and incentives – Upgrade appliances and systems while getting cash back.

• Billing review – Have staff audit your account to identify savings opportunities.

• Debt forgiveness – In extreme hardship cases, past due amounts may be waived.

Do not ignore unpaid bills – call LaGrange REMC as soon as possible if you need help.

What Happens If You Don’t Pay?

Failing to pay LaGrange County REMC bills will result in:

• Late fees added to account

• Disconnection notice sent

• Electric service terminated

• Collection agency involvement

• Credit damage

Avoid these outcomes by paying on time, enrolling in budget billing, or immediately setting up a payment plan if you fall behind. Restoration of disconnected service for nonpayment may require paying the past due amount in full along with a reconnect fee.

Sample Email/Letter to Request Billing Review

If you see unexplained spikes or incorrect charges on your LaGrange REMC electric bill, promptly contact them via email or letter to request a billing review.

Sample Email:

Dear LaGrange REMC,

I am writing regarding my account #xxxxxxxxxx. I have noticed some erratic spikes in my usage and charges over the past 3 months that do not match my normal electricity consumption.

Please initiate a comprehensive review of my account to determine if these usage amounts and bill totals are accurate. I want to rule out any meter malfunction, misread, or billing calculation error on your end.

Thank you,
[Your name]

Sample Letter:

[Date]

LaGrange County REMC
1995 E US Highway 20
LaGrange, IN 46761

Re: Billing Review Request, Account #xxxxxxxxxx

To whom it may concern:

I have been a customer for over 5 years but have recently noticed questionable spikes in my electricity usage and bills the past 3 months. They do not seem to accurately reflect my actual home energy consumption.

I request that LaGrange REMC immediately open an investigation into my account to identify and resolve any issues with my meter readings, usage calculations, rates charged, or billing procedures.

Please thoroughly audit the last 3 months of statements and send me a detailed report explaining your findings, outlining any necessary adjustments, and confirming what my true account balance should be. I expect prompt resolution of any errors found.

You can reach me at xxx-xxx-xxxx if you need any additional information for this billing review. Thank you for your time and I look forward to your response.

Regards,
[Your name]
[Your address]

Following up in writing creates a paper trail if you need to dispute any charges later.

FAQs About LaGrange REMC Electric Bills

Here are answers to some frequently asked questions about billing and payments with LaGrange County REMC:

What are the customer service hours to call about my bill?
You can call 877-463-7165 Monday thru Friday from 8:00 am to 4:30 pm to speak with a billing representative.

What is the deadline to pay my bill each month?