A Complete Guide to Paying Your Lansing Board of Water & Light Bill Online, In Person, or By Mail

The Lansing Board of Water is a public utility that provides important services to the Lansing area. You can pay your BWL electric, water, and steam bills on time every month by following these tips. You can pay online, over the phone, in person, or by mail.

We’ll cover tips on using BWL’s online bill pay system, paying at local kiosks or the customer service center mailing payments and setting up auto-pay for easy recurring payments. Read on to learn the ins and outs of paying your Lansing BWL utility bill using the method that works for you.

Overview of Ways to Pay Your Lansing BWL Bill

The Lansing Board of Water & Light offers flexibility in how customers can submit bill payments each month Here are the main options available

• Online – Pay through the online customer portal using e-check, credit/debit card, Venmo, PayPal, etc.

• AutoPay – Set up automated monthly payments from your bank account.

• By Phone – Call the BWL automated phone system anytime to pay.

• In Person – Visit the customer service office or payment kiosks with cash/check.

• By Mail – Send your payment to the BWL PO box with the remittance stub.

• Drop Box – Deposit payment envelopes after hours at drop boxes.

Read on for more details on utilizing these convenient Lansing BWL payment methods.

Paying Your BWL Bill Online Through the Customer Portal

The quickest and easiest way to pay your Lansing Board of Water & Light bill is through the online customer portal at www.lbwl.com. The portal allows secure online payments 24/7 using various payment methods.

Follow these simple steps to pay your BWL bill online:

1. Go to www.lbwl.com and click “Pay Online”

2. Select “Pay Without Logging In” or log into your account.

3. Choose a payment method such as credit/debit card, e-check or third-party services.

4. Enter payment details and submit.

Key Tips:

• Save payment methods for faster checkout in the future.

• Schedule one-time or recurring payments in advance.

• Check your account dashboard after paying for confirmation.

• Contact BWL customer service if you have login issues.

Paying online is fast, easy, and secure. You can even set up automatic monthly payments.

Paying In Person at Lansing Board of Water & Light Kiosks

For those who prefer paying their utility bill in person, Lansing BWL offers several self-service payment kiosk locations. These allow cash, check, or card payments across Lansing.

To pay at a kiosk:

1. Locate your nearest kiosk using the BWL website.

2. Select “Pay Bill” and enter your account number.

3. Choose a payment amount and method.

4. Take the printed receipt after payment processes.

Tips for paying at kiosks:

• Many are available 24/7 for after hours payments.

• Kiosks accept cash, checks, credit cards and debit cards.

• Avoid waiting until the due date in case of technical issues.

• Ask for kiosk receipt and match to your monthly statement.

The self-serve kiosks offer a convenient way to pay in person at your own pace.

Paying Your Bill in Person at the BWL Customer Service Office

In addition to payment kiosks, Lansing Board of Water & Light customers can pay bills at the customer service office located at 1232 Haco Drive.

To pay your bill at the service office:

1. Visit during open service hours (M-F 9am-4:30pm).

2. Inform the representative you wish to make a payment.

3. Provide your account number and payment amount.

4. Pay with cash, check or debit/credit card.

5. Obtain a paper receipt for your records.

Tips for paying at the customer service office:

• Check office hours in advance to avoid closed visits.

• Bring your paper bill or have your account number ready.

• Ask questions about account status, rates, etc.

• Set future autopay or update contact information while there.

The customer service office allows you to pay your bill and speak to representatives in person.

Paying Your Lansing Board of Water & Light Bill by Phone

BWL offers a convenient automated phone payment system available 24/7 by calling (517) 702-6006. This allows payments from your checking account or with a debit/credit card over the phone.

Follow these steps to pay your BWL bill by phone:

1. Call (517) 702-6006 and select bill pay options.

2. Enter your 8-digit account number and zip code.

3. Choose your payment amount and submit.

4. Payment will be deducted from your payment account.

Helpful phone payment tips:

• Have your account and payment info handy before calling.

• Write down the confirmation number at the end.

• Check your next statement for the phone payment.

• Contact BWL if your payment doesn’t process properly.

The automated phone system is an easy way to pay your Lansing utility bill from home.

Paying Your Lansing BWL Bill by Mail

Mailing in a physical check or money order is still an option for paying your Lansing Board of Water & Light utility bill each month.

To pay a bill by mail, just follow these instructions:

1. Write a check or money order payable to LBWL for the amount due.

2. Mail to LBWL PO Box 30824, Lansing, MI 48909-8311.

3. Use the remittance stub from your bill to avoid errors.

4. Allow 7-10 days for mail time plus processing.

5. Check statements to confirm payment.

Mailing tips:

• Send payment at least 7 business days before the due date.

• Write your account number on the check if no stub.

• Consider requesting email statements to avoid mail delays.

• Contact BWL if your mailed payment is ever lost.

Though slower than electronic payments, mailing a check is still a valid way to pay your Lansing BWL bill. Just account for mail and processing time.

Setting Up Automatic Payments on Your Lansing BWL Account

For maximum convenience, Lansing Board of Water & Light customers can enroll in automated monthly bill pay. This automatically pays your bill from your chosen bank account or card each month.

To start automatic BWL payments:

1. Login to the online customer portal.

2. Under “My Profile,” select AutoPay.

3. Enter your preferred payment source and date.

4. Review and submit the enrollment form.

5. Your bill will now be paid automatically monthly.

AutoPay tips:

• Pick a payment date right after paydays or bill release.

• Check statements monthly for correct AutoPay amounts.

• Update payment source if your card expires or account closes.

• Disable AutoPay if you close your BWL account to avoid false payments.

Setting up autopay through the online portal provides hassle-free bill payment each month.

Avoiding Late Fees and Paying Past Due Lansing BWL Bills

It’s important to pay your Lansing Board of Water & Light utility bills fully and on time each month to avoid late fees or service disruptions.

Follow these tips to stay on top of payments:

• Carefully review monthly due dates and set calendar reminders.

• Enroll in autopay to ensure on-time payments monthly.

• Pay a few days early online to account for processing time.

• Contact BWL immediately if your payment will be late to ask for an extension.

• Set up manageable payment plans for overdue balances.

Staying organized with due dates and budgets helps avoid costly late payment penalties.

Getting Account Support From Lansing Board of Water & Light

If you need assistance with your account or bill payment options, Lansing BWL provides responsive customer support:

• Call (517) 702-6006 or visit the customer service office during business hours.

• Email questions or concerns to [email protected].

• Chat live via the virtual assistant on www.lbwl.com.

• Schedule an in-person appointment to go over your account.

The Lansing BWL support team can answer your bill pay questions and help resolve any payment issues.

Using the Lansing Board of Water & Light’s online portal, payment kiosks, phone payments, auto