If you’re a resident of Las Cruces, New Mexico, paying your city utility bill online is a quick and easy process through the LasCrucesorg website This comprehensive guide will walk you through creating an account, setting up automatic payments, checking your balance, and making one-time payments.
We’ll also provide an overview of the payment options available, late fee policies and tips for avoiding disconnection. Read on to learn everything you need to know about paying your Las Cruces utility bill digitally.
Benefits of Paying Your Bill Online
Paying online with LasCruces.org offers many advantages over mailing in a check or paying in person:
- It’s fast – takes just minutes to make a payment
- Available 24/7 – pay anytime from your computer or mobile device
- Avoid late fees – online payments process immediately
- Go paperless – sign up for e-bills to save paper
- Automatic payments – set up recurring payments from your bank account
Online payments give you more control over your account. You can see your balance at any time and get confirmations of payments right away.
Creating an Online Account at LasCruces.org
To get started paying your utility bill online, you’ll first need to create an account at LasCruces.org. Here are the steps:
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Go to LasCruces.org and click on “Pay Utility Bill Online”
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Select “Register for a New Account”
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Enter your account number and other contact information
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Create a username and password
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Agree to the terms and conditions
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Click “Register Account” to finish setting up your account
Once your account is created, you can immediately start paying bills and managing your utility account online.
Payment Options at LasCruces.org
With your online account, you have a few ways to pay your Las Cruces utility bill:
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One-time payments – Pay your total balance or a custom amount on demand.
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Auto-pay – Set up recurring payments from your bank account on your due date.
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Paperless billing – Go green and receive bills via email.
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Mobile app – Download the app to pay on the go.
The flexibility makes it easy to pay however is most convenient for you each month. Many customers love the auto-pay option to ensure bills are always paid on time.
How to Make a One-Time Payment
To make a one-time utility payment through your LasCruces.org account, follow these simple steps:
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Log into your account
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Locate the “Make Payment” section
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Enter the payment amount (minimum, full balance, or custom)
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Enter your bank account information
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Review payment details
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Submit the payment
The funds will be withdrawn from your bank account immediately after submitting. It’s the fastest way to pay your bill and avoid late fees!
Setting Up Auto-Pay
For hands-free utility bill payments, setting up auto-pay is a great option. Here are the steps:
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Log into your LasCruces.org account
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Go to “My Profile”
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Select “AutoPay Accounts”
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Click “Enroll in AutoPay”
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Choose your payment date and amount
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Enter your bank account information
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Agree to the terms and submit
With auto-pay in place, your payments will process automatically each month on the due date. You’ll avoid any accidental late payments.
Payment Confirmations and Receipts
A benefit of paying online is instant payment confirmation. As soon as your utility payment is submitted, you’ll see a confirmation message. You can also access payment receipts and history at any time in your account.
Print or save receipts for your records. The confirmation provides proof of payment in case of any discrepancies on your account.
Convenience Fees
LasCruces.org does not charge any convenience fees for online or phone payments. Payments made in person or at other locations may incur a small fee. Online payments are completely free as long as you use your bank account.
This makes it more affordable to pay your bill online. You won’t have any hidden charges added to your monthly payment amount.
Checking Your Balance
Your online account dashboard will display your current unpaid account balance. This balance updates as soon as any payments are processed.
You can also drill into your statements and payment history to see your previous balances, charges, payments, and due dates. Get a detailed view of your account activity any time.
Monitoring your balance frequently helps you avoid unexpected overage charges or fees. Be sure to pay attention to your balance as your due date approaches.
Late Payments and Fees
If your utility bill is not paid by the due date, you will incur a late fee. For residential customers, the late fee is 10% of your current unpaid balance.
For example, if your bill is $100 and you miss the due date, you’ll be assessed a $10 late fee. This will appear on your next monthly statement.
Late fees can add up quickly, so be sure to pay on time to avoid them. Setting due date reminders and autopay can help prevent late payments.
Payment Extensions and Assistance
If you are struggling financially and need help paying your utility bill, Las Cruces offers some options:
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Payment plans – Arrange a monthly installment agreement.
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Due date extensions – Receive 15 extra days to pay your bill.
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Assistance programs – Qualify for bill reductions or financial aid.
Contact customer service to discuss arrangements if a bill payment would cause financial hardship. Disconnections can be avoided with proper payment assistance.
Avoiding Disconnection of Service
If your account becomes significantly past due, your services could potentially be disconnected. To avoid utility disconnection:
- Pay before the due date
- Contact customer service about payment extensions or plans if needed
- Enroll in auto-pay to ensure on-time payments
Service will only be disconnected after multiple late notices and attempts to collect past due balances. Keep your account current or seek aid to avoid disruptions.
Customer Service and Account Support
The customer service team can be reached at 575-541-2111 or by email if you have any account questions or concerns.
Some reasons to contact support include:
- Questions about your bill or charges
- Reporting issues with your services
- Arranging payment plans
- Reporting moves or account changes
Customer support is available Monday through Friday from 8am to 5pm. The utility department also offers 24 hour emergency service for urgent issues.
Conveniently Manage Your Account Online
Signing up for an online account at LasCruces.org makes monitoring and paying your utility bill easier than ever. Avoid the stress of late payments by enrolling in autopay and paperless billing.
Pay at any time from your computer or mobile device. Receive instant payment confirmations and account balance updates. Go green by reducing paper bills and mail.
Managing your Las Cruces utilities digitally offers many perks over traditional payment methods. Sign up today to conveniently access your account 24/7!
Helpful Payment Options & Assistance
There are several options available, depending on your situation:
This is useful when you might owe several months of utility bills but need a plan to get back on schedule.
This is a monthly extension for disabled and/or elderly customers, so the Las Cruces Utility bill due date coincides with the arrival of Social Security or Disability checks.
Casa De Peregrinos (CDP)
CDP administers funds provided by the City of Las Cruces for all Utility customers who might be in a financial hardship. This assistance begins with a visit with the Accounts Receivable Representative who will provide a referral form. The customer takes the referral form to CDP, and brings back a completed voucher from CDP to an Accounts Receivable Representative.
When you know that money is coming in, but you need some extra time – you can get a two-week extension on your billing due date.
Utility Assistance
FAQ
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