How to Pay Your Lexserv Bill Over the Phone

Lexserv provides water, sewer, and waste management services to residents of Lexington, Kentucky. If you need to pay your Lexserv bill quickly and easily over the phone, this guide will walk you through the process step-by-step.

Lexserv Customer Service Phone Numbers

To pay your Lexserv bill by phone, call either of these Lexserv customer service numbers:

• (859) 280-8047
• 1 (888) 987-8111 (toll-free)

Lexserv customer service agents are available to take payments over the phone Monday through Friday from 8am to 5pm Eastern Time

When you call, be sure to have your 10-digit Lexserv account number handy so the agent can easily pull up your account. You can find this number printed on your paper bill or by logging into your online Lexserv account.

Payment Options for Paying Lexserv Bills by Phone

Lexserv accepts the following payment methods when paying bills over the phone

• Credit card – Visa, Mastercard, American Express, Discover
• Debit card – Can use debit card with major card network logo
• Electronic check – Provide bank routing and account numbers

Making a payment with your credit/debit card or electronic check will incur a small processing fee added to your transaction. Have your payment information ready before calling.

Lexserv does not accept cash payments over the phone. If you need to pay your bill with cash, you will have to do so in person at the Lexserv office.

What to Expect When Paying Your Bill

Here is a general overview of what to expect when you call Lexserv to pay your bill over the phone:

1. Call either Lexserv phone number and select the prompt for making a payment.

2. When the agent answers, provide your 10-digit account number from your bill.

3. Verify your account details like service address when prompted.

4. Indicate if you want to pay the full balance or a partial payment amount.

5. Provide your credit/debit card number and expiration date or electronic check details.

6. The agent will process and confirm your payment.

7. Your payment will post to your account within 1-2 business days.

8. Receive a confirmation number to retain for your records.

The call should only take 5-10 minutes if you have all your information ready. Review your next bill carefully to ensure your phone payment was properly applied.

Getting Set Up for Automatic Payments

For hassle-free bill payment each month, consider enrolling in automatic payments or ACH through Lexserv. This automatically deducts your balance owed from a bank account so you don’t have to call or remember to pay.

To start ACH:

• Log into your Lexserv account online or call customer service.
• Select the ACH option and provide your bank account information.
• Pick the day each month you want payments to process.
• Lexserv will withdraw your bill amount on the same date monthly.

You can cancel or change your auto-pay preferences at any time through your online account. Having your bills paid automatically avoids late fees and service disruptions.

Options If You Need Help Paying Your Bill

If you are struggling to pay your Lexserv bill, contact customer service right away to ask about possible payment arrangements or assistance programs:

• Payment plans – Set up a monthly installment schedule for what you owe.

• Payment extensions – Get a due date pushed back if short-term help is needed.

• Bill round up program – Round bill amount up to donate to those in need.

• Assistance funds – You may qualify for grants to cover part of your bill.

Lexserv wants to work with customers facing financial difficulties. Calling as soon as possible provides more options to avoid water service disruption.

Other Bill Questions Lexserv Can Assist With

In addition to taking payments, Lexserv’s customer service team can help with:

• Questions about your bill charges or meter readings
• Setting up new service or changing account information
• Service disruption or water quality issues
• Applying for special billing programs
• Inquiries about wastewater, trash, or recycling

Lexserv representatives are available over the phone Monday to Friday 8am-5pm for any billing or service questions.

Paying your Lexserv bill over the phone is a quick and convenient option for many customers. To review your account or make a payment, call (859) 280-8047 or 1 (888) 987-8111 and have your 10-digit account number ready. Lexserv accepts credit/debit cards and electronic checks by phone for a small processing fee.

Setting up automatic monthly payments through ACH is also recommended for easy bill management. Contact Lexserv customer support if you need help paying your bill or have any other questions. Taking advantage of available phone assistance can save time and avoid unnecessary late fees.