For residents and businesses in Lincoln County, North Carolina, paying your utility bills and other fees to Lincoln County Public Works doesn’t have to be a complicated, time-consuming process. With convenient payment options now available, you can easily pay your Lincoln County Public Works bill online, by phone, or in person.
In this comprehensive guide, we’ll walk through everything you need to know about paying your Lincoln County Public Works bill You’ll learn about one-time and recurring payment options, discover where to pay in person locally, find out how to set up autopay and go paperless, and get tips for avoiding late fees
Whether you prefer online, phone, mail, or in-person payments, Lincoln County Public Works offers flexibility to pay your bill the way that works best for you. Let’s dive into the details!
Online and Phone Payment Options
Lincoln County Public Works offers online and phone payment processing through Invoice Cloud. With Invoice Cloud, you can make secure one-time or recurring payments on your computer, phone, or mobile device.
To pay online, simply go to www. lincolncountync. gov and click on “Online Payments” at the top of the homepage. To make an online payment through e-check (bank account) or debit/credit card, click this link. It will take you to the Invoice Cloud site.
To pay by phone, you can call the Invoice Cloud interactive voice response line at 855-757-9567. This automated phone system will guide you through the process of making a payment by credit/debit card or e-check over the phone.
To get to your account, you’ll need to have your 7-digit customer ID number ready for either choice. This number can be found on your monthly utility bill.
Paying by Mail or In Person
If you prefer more traditional payment methods, Lincoln County Public Works also accepts bill payments by mail or at their office locations.
If you’d rather pay by mail, send your check or money order along with the date you paid your bill to:
Lincoln County Public Works
P.O. Box 760
Lincolnton, NC 28093
Be sure to allow 5-7 business days for your mailed payment to reach them and be processed to avoid any late fees.
You can also drop off payments in person at either of the Public Works office locations:
Lincolnton Office
353 N Generals Blvd Suite 200
Lincolnton, NC 28092
Monday-Friday 8:00am-5:00pm
Denver Office
1641 Startown Road
Denver, NC 28037
Monday-Friday 8:00am-5:00pm
When paying in person, Lincoln County Public Works accepts cash, checks, money orders, and credit/debit cards.
Setting Up Automatic Payments
One of the most convenient ways to ensure your Lincoln County Public Works bill gets paid on time each month is by enrolling in automatic payments. This way, the payment amount will automatically be drafted from your bank account or charged to your credit card on the due date each billing cycle.
To set up automatic bill pay, you’ll need to print and complete the auto draft authorization form available at www.lincolncountync.gov/1770/Forms. Attach a voided check and return the completed form to one of the Public Works office locations. Recurring auto payments will begin on your next billing cycle.
You can also set up automatic payments through your online account with Invoice Cloud. Simply log in to your account, click on “My Profile”, select “Payment Methods”, and choose “AutoPay” to establish recurring payments.
Go Paperless with Online Billing
Along with automatic payments, you can further simplify bill management by going paperless. Lincoln County Public Works allows you to opt into electronic billing and notices rather than receiving traditional paper statements in the mail.
To go paperless, log into your Invoice Cloud account and update your preferences under “My Profile”. Select “Paperless Billing” to turn off paper bills and receive your monthly statements electronically instead. You’ll get an email each month letting you know when your new e-bill is ready to view and pay online.
Going paperless saves paper, printing costs, and postage. And it’s one less bill cluttering up your mailbox!
Avoid Late Fees
To avoid getting assessed inconvenient late payment fees, be sure to pay your Lincoln County Public Works bill by the stated due date each month. Due dates are typically around the 10th of the month.
If you forget and miss the cutoff time, you can still avoid potential service interruption by paying the overdue balance as soon as possible. Just keep in mind that late fees will still apply.
Setting up automatic payments is the best way to prevent late fees altogether. Recurring auto-payments on the due date will help guarantee your bill never slips your mind.
Get Payment Assistance if Needed
If you’re struggling to pay your utility bill, Lincoln County Public Works does offer payment assistance programs to those who qualify based on income criteria.
You can contact the Lincoln County Social Services department at 704-736-8455 to learn more about potential payment assistance options that may be available to help cover your utility bills.
Contact Customer Support with Questions
If you have any questions or issues related to your Lincoln County Public Works bill or account, don’t hesitate to reach out to their customer support team for assistance.
You can call the main customer service line at 704-736-8423 or email [email protected]. Helpful representatives are standing by to provide billing support, payment troubleshooting, and answers to your utility account questions.
Pay Smarter, Not Harder
Don’t let paying your Lincoln County Public Works utility bill become a burden each month. By leveraging convenient online, phone, auto-pay, and paperless options, you can maintain your account quickly and hassle-free.
Learn more about available payment methods and choose the solutions that fit your lifestyle. Then pay smarter, not harder, and simplify bill management with Lincoln County Public Works.
Access the online payment system 24 hours a day, 7 days a week! The City of Lincolnton now accepts electronic, online payments of utility bills. If you don’t have an account yet, see the info on registering and creating an account to access all of the online payment and account management services.
- Click THIS LINK for the new utility billing portal and then click the LOGIN/REGISTER button at the top right or the blue LOGIN button in the center of the page.
- Next, select the REGISTER button to create your new account
- Enter your email address, password, name, and phone number, then click submit.
- Check your email and click the link in the email to confirm your email address and activate your account. The link returns you to the login page for the online services website.
- LOGIN to your account using your email address and password.
- Go to the utility billing tab/page and select ADD TO MY SERVICES
- Click ADD AN ACCOUNT and use the NEW ACCOUNT NUMBER located on your current billing statement.
- You can now view your billing, usage, and select options for paying your utility bill.
- All customers are encouraged to create an account in the new system to take advantage of new services and information related to your account.
- For reference, click to view or download the Online Payment Portal Instructions.
Call 866-288-6192 and follow the instructions to pay by credit or debit card. You must have your billing account number to use this service.
To make paying your utility bill more convenient, you can sign up for the City’s Automatic Bank Drafting Program. As the name implies, once you are accepted into this program, this happens automatically with no further action on your part.
We transmit your utility balance to your banking institution and they permit it to be drafted from the bank account you have previously specified. You will never have to worry about forgetting your utility bill again.
Please print and complete the Utility Billing Automatic Draft Payment Form (PDF) and deliver it along with your voided check to our office:
- In-person to City Hall, First Floor located at 114 West Sycamore Street
- By drop box located in the drive-thru lane at City Hall
- By mail to: City of Lincolnton P.O. Drawer 617 Lincolnton, NC 28093-0617
Payments can also be made online through your bank, provided they offer this service. When using this method, please note that your banking center must physically generate a check and mail to us on your behalf. We recommend you allow 7 – 10 business days for delivery by this method.
Payments may be made at the City of Lincolnton, City Hall building located at 114 West Sycamore Street. City Hall is open Monday through Friday from 8:30 a.m. to 5 p.m.
We accept cash, check, or money order. Check and money orders should be made payable to the City of Lincolnton. Debit and Visa, MasterCard, and Discover credit cards are also accepted. Please feel free to use our drive-thru window. We also have a drop box for after-hours payments.
If you are mailing your payment, please remember to:
- Make checks or money orders payable to the City of Lincolnton.
- Include your bill payment stub.
- If your payment stub is not available, please write your utility account number on the front of the check.
- Mail payment to: City of Lincolnton P.O. Drawer 617 Lincolnton, NC 28093-617
- Please allow 5 to 7 business days for payment delivery
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David Ramsey
Business Services Director E-mail
Utility Billing & Collections
Physical Address City Hall, First Floor 114 W Sycamore St. Lincolnton, NC 28092 Mailing Address Attn: Utility Billing P.O. Drawer 617 Lincolnton, NC 28093-0617 Phone: 704-736-8980 Fax: 704-736-8955
Hours
8:30 a.m. – 5 p.m. Monday – Friday Staff Directory