How to Pay Your Long Beach Gas, Water, and Trash Bill

Living in Long Beach provides residents with great beaches, weather, dining and entertainment. But being an LB local also comes with responsibility for paying your monthly utility bills for services like gas, water, sewer and trash collection The City of Long Beach offers various options to easily pay these essential bills securely online, by phone, by mail or in person.

As a Long Beach utilities customer, you’ll receive a single monthly bill for all your basic services – gas, water, sewer and trash. This consolidated bill offers a simple, streamlined way to pay the City for these core utilities each month to keep your home or business powered on Here’s an overview of how billing and payment works for Long Beach gas, water and trash services

Overview of Long Beach Utility Billing

• Billing Cycle Bills are issued monthly on a 20-30 day cycle. Your due date depends on your service area

• What’s Included: Your utility bill includes charges for gas, water, sewer and trash services. Other fees like permits aren’t included.

• Billing Methods: Bills can be mailed to your address or emailed if you enroll in paperless billing.

• Account Access: View and manage your account anytime online through the City’s self-service web portal.

• Payment Due Date: Payment must be received by your due date to avoid late fees.

• Late Fees: A 10% late penalty fee applies if payment is received after the due date.

• Auto Pay: Enroll in auto-pay to have payments automatically deducted each month.

Ways to Pay Your Long Beach Utilities Bill

The City offers many payment options to provide utility customers maximum flexibility and convenience in paying their gas, water and trash bills on time each month:

• Online – Pay via the self-service web portal with Visa, Mastercard, debit card or electronic check.

• Phone – Call the payment line anytime to pay with a credit/debit card.

• Mail – Send a check or money order with your remittance stub.

• In Person – Pay with cash, check or card at the utility desk at City Hall.

• Drop Box – Use the 24/7 drop box at City Hall to leave a payment.

• Auto Pay – Set up recurring monthly payments from your bank account.

• Mobile App – Pay on your phone or tablet through the Long Beach Gas & Water mobile app.

• Retail Partner – Pay your bill in cash at local check cashing partners like 7-Eleven.

No matter how you prefer to pay, the City of Long Beach offers a simple payment solution. Sign up for paperless billing and auto-pay to make paying your monthly gas, water and trash bill even more seamless.

Setting Up Online Bill Pay with Long Beach

The fastest and most convenient way to pay your utilities bill is through the City’s online self-service web portal. Here are the steps to get set up:

1. Go to longbeach.gov/utilityservices

2. Select “Sign In” then “Register” for a new account

3. Enter your Account Number and 4-digit Account PIN

4. Complete the simple registration process

Once registered, you can log in anytime to view your current bill, see payment history, enroll in auto-pay or paperless billing, update account information or submit a payment. The online system is secure, saves time and lets you manage payments on your schedule.

Understanding Charges on Your Long Beach Utilities Bill

Your monthly utility bill groups charges into several sections:

• Account Summary: Shows your previous and current balance and due date.

• Utility Service Charges: Line items for water, sewer, gas and trash services.

• Other Charges & Credits: Fees, deposits, adjustments and payments.

• Message Center: Important notifications about your account.

• Graph: Visual chart of your usage over time.

• Usage History: Comparison of your monthly usage for the past 13 months.

Review the Account Summary section and Utility Service Charges to see your monthly costs for gas, water, sewer and solid waste services. Look at the Usage History to spot any spikes or drops in consumption.

Getting Help Paying Your Long Beach Utility Bills

If you’re facing financial hardship and are unable to pay your utility bill on time, assistance options are available:

• Payment Arrangements – Set up a customized monthly payment plan.

• LIHEAP – Federal energy assistance grants for qualified applicants.

• CELP – State program for utility bill discounts up to 30%.

• SHARE – Donate monthly to support residents in need.

Contact the City right away if you anticipate difficulty paying your upcoming bill to learn about these alternative programs to help pay your essential utilities even during financial challenges.

As a resident of Long Beach, paying your monthly gas, water and trash bill is made quick and convenient through the various options offered by the City’s Utility Services department. Pay online, by phone, mail or in-person. View your usage and billing history through the secure web portal. And get help managing payments if needed. Keeping your utility account current provides reliable services you depend on as part of the LB community.