How to Pay Your Bill at Los Robles Hospital

Receiving medical care often comes with financial responsibilities. If you or a loved one recently received care at Los Robles Hospital, you may need to pay your hospital bill. Paying your medical bills ensures you meet your financial obligations and maintain a positive relationship with the hospital. This guide will walk you through everything you need to know about paying your Los Robles Hospital bill.

Confirm Your Financial Responsibilities

The first step is confirming what you actually owe for the care you or your loved one received. Hospitals bill for different things, including:

• The room you stayed in
• Medical supplies used
• Tests performed
• Doctor’s services
• Medications administered
• Therapy services

The total charges can really add up. Your bill will outline the services rendered and the associated charges.

However, the total charges are not necessarily what you are responsible for paying. Most people with health insurance will only owe a fraction of the billed charges. Your insurer will determine how much of the bill is your responsibility based on your specific health plan, the network status of the hospital and providers, and your deductible/coinsurance amounts.

Carefully review the bill and the explanation of benefits from your insurer. This will detail any adjustments and indicate the amount you owe. If anything is unclear, contact the hospital billing department and your insurer to get clarification.

Understand the Bill Pay Options

Los Robles Hospital gives you a few ways to pay your bill once you know how much you need to pay:

Pay Online

The easiest way to pay your Los Robles Hospital bill is through the online bill pay system To pay online

• Go to Los Robles Hospital’s website and click on the “Pay Bill” link
• Login or create an account on the secure MyHealthOne patient portal
• Select the account(s) you wish to make a payment towards
• Enter your payment information securely

When you pay your bill online, you can do it whenever you want from the comfort of your own home. You can make a one-time payment or even set up recurring payments. You can also see your billing statements and payment history on the website.

Pay by Phone

If you prefer to pay your bill over the phone, call Los Robles Hospital’s automated pay-by-phone system at 1-877-877-9899. You will need to have your account number, invoice number, or last four digits of your social security number to access your account.

The automated system is available 24/7 and guides you through the process of making a payment using a credit card, debit card, or electronic check.

Pay by Mail

To pay your Los Robles Hospital bill through the mail, send your payment in the pre-addressed return envelope that came with your billing statement. Make sure to include your entire billing statement with your payment. Detach the portion of the statement with your account information and write your account number on the check.

Mail your payment to:

Los Robles Hospital
Attn: Patient Billing
215 West Janss Road
Thousand Oaks, CA 91360

Allow 7-10 business days for mailed payments to be processed.

In-Person Payments

You can also pay your Los Robles Hospital bill in-person at the hospital. Payments can be made at the Patient Financial Services office located on the 1st floor of the South Patient Tower. The office accepts cash, checks, money orders, and credit/debit cards.

Make sure to bring your billing statement so the correct account can be credited. The office is open Monday-Friday from 8:00am to 4:30pm, excluding major holidays.

Payment Plan Options

If paying your entire responsibility in one lump sum is too difficult financially, you may qualify for a payment plan with Los Robles Hospital. Payment plans allow you to make more manageable payments over time until your bill is paid in full.

To be eligible for a payment plan, your balance must be at least $100. You will need to pay a $25 down payment when establishing the plan. The remaining balance can be paid over 3-6 months based on the total amount owed.

To set up a payment plan, contact the Patient Financial Services office. A financial counselor will review your account and help establish monthly payments that fit your budget. An administrative fee of $25 is charged to set up a formal payment plan.

Seek Medical Financial Assistance

If the out-of-pocket costs for your care are simply unaffordable, you may qualify for financial assistance. Los Robles Hospital offers both charity care and discounted care depending on your specific circumstances.

Charity care is available if your income falls below 200% of the Federal Poverty Level. This care either greatly reduces or eliminates your payment responsibility.

Discounted care provides a sliding scale discount of up to 80% for individuals with incomes between 201-350% of the Federal Poverty Level. The less you earn, the greater the discount.

To apply for financial assistance, request a copy of the Financial Assistance Policy and application form. You will need to provide income verification and other supporting documents. The Patient Financial Services office can guide you through the application process.

Avoid Aggressive Collection Actions

It is understandable to feel stressed about medical bills and avoided looking at the stacking statements. However, delaying payment or ignoring your responsibilities can result in collections action.

If your account becomes severely past due, Los Robles Hospital may turn it over to an outside collection agency. This can lead to aggressive tactics like wage garnishments, liens placed on property, and damaged credit.

To avoid collections, stay engaged with the billing staff. Seek help early with financial assistance applications or payment plans. Maintain open communication and good faith efforts to resolve your hospital bill.

Key Takeaways for Paying Your Los Robles Hospital Bill

• Carefully review your bill and clarify your specific payment obligations
• Use the convenient online bill pay system on the hospital’s website
• Consider a monthly payment plan if the balance is unaffordable upfront
• Ask about financial assistance like charity care and discounted care
• Don’t delay payment or ignore statements, leading to collections

Meeting your financial responsibilities with Los Robles Hospital maintains positive rapport and your access to care when needed. Seek help early if you anticipate problems paying your full bill. With multiple payment channels and financial assistance, you can take control of your hospital bills.