How to Pay Your Louisville Water Company (LWC) Bill: A Comprehensive Guide

Paying your monthly water bill to the Louisville Water Company (LWC) is easy when you know all the available options. The LWC offers numerous convenient payment methods both online and offline. This comprehensive guide will walk through the various ways to pay your LWC bill so you can choose the option that works best for you.

Online Payment Options

Paying online is the quickest and most convenient way to pay your LWC bill. Here are the online payment options:

Pay Online via Pure Connect

• Log into your account on the LWC website
• Under “Billing & Payments”, click on “Payment Options”
• Choose “Pay Online” and you’ll be directed to Pure Connect
• Enter your account details to log in to Pure Connect
• Select “Pay Bill” and enter your payment details
• Payment will be processed instantly

Pay via Quick Pay

• Visit the LWC website and go to “Payment Options”
• Choose “Quick Pay”
• Enter your 10-digit account number (no login required)
• Enter payment details and submit
• A $2.50 transaction fee applies to Quick Pay

Enroll in AutoPay

• Log into Pure Connect and go to “My Profile”
• Choose “AutoPay” to enroll and enter your bank account information
• Your bill payment will be automatically deducted each month

Sign Up for Paperless Billing

• Go to Pure Connect and visit the “My Profile” section
• Check the box to enroll in paperless billing
• You’ll receive an email each month when your new bill is ready

Pay by Phone

Call 1-502-583-6610 or 1-888-535-6262 to use the LWC automated phone payment system. Have these ready:

• Your 10-digit account number
• Bank account or card details

A $250 fee applies to phone payments

Pay by Mail

To pay your LWC bill by check or money order:

• Make checks payable to “Louisville Water Company”
• Write your 10-digit account number on the check
• Mail to: Louisville Water Company, PO Box 32460, Louisville, KY 40232-2460

Allow 7-10 days for mail delivery.

Pay in Person

Bring your payment to one of these LWC offices:

• Corporate Headquarters, 550 S 3rd St, Louisville, KY 40202
• Shepherdsville City Hall, 634 Conestoga Pkwy, Shepherdsville, KY 40165

Cash, check, or money order accepted.

You can also pay at the self-service kiosk located inside the corporate headquarters.

Other Ways to Pay

• CheckFreePay – Pay in cash at retail locations like Kroger
• PromisePay – Enroll in a personalized payment plan
• Mobile app – Download the LWC app and pay via your device

No matter how you choose to pay, be sure your LWC payment reaches them by the due date to avoid late fees or service disruption. I recommend setting a monthly reminder on your calendar so your payment is never late.

Contact LWC customer service if you have any billing questions or need help with your account. They can explain your bill, set up payment arrangements if needed, and more.

Payment Tips and Best Practices

Follow these tips and best practices when paying your LWC bill:

• Pay your bill in full each month if possible to avoid interest charges. LWC charges high interest on any unpaid balances.

• If you can’t pay in full, pay at least the minimum amount due by the due date. The due date is shown clearly on your monthly bill.

• Use AutoPay or calendar reminders so you never forget when your bill is due each month. Late fees can add up.

• Update your payment method immediately if your card expires or account details change. Declined payments can result in late fees.

• Look into bill assistance programs like Drops of Kindness if you’re struggling to pay each month. They offer customized payment plans.

• Contact LWC customer service as soon as possible if you think you won’t be able to pay on time in a certain month.

• Provide updated contact information to LWC so they can reach you about any billing issues or account notices.

Paying your LWC bill doesn’t have to be a chore each month. Sign up for AutoPay, go paperless, and pay online to simplify the process as much as possible. Follow these tips and choose the payment option that fits your needs to keep your water flowing and avoid any late fees or penalties from LWC.