How to Pay Your Lumbee River EMC Bill Online or In Person

For homes and businesses in southeastern North Carolina Lumbee River Electric Membership Corporation (EMC) provides reliable electricity service. Lumbee River EMC makes paying your electric bill quick and easy through multiple payment options – online by phone, in person, or by mail.

In this comprehensive guide, we’ll walk through everything Lumbee River EMC members need to know to pay their electric bill conveniently and avoid late fees.

Overview of Lumbee River EMC

Lumbee River EMC is a not-for-profit, member-owned electric cooperative serving five counties in North Carolina: Cumberland, Hoke, Robeson, Scotland, and Moore counties.

Headquartered in Pembroke, NC, Lumbee River EMC provides electricity to over 54,000 homes, farms, and businesses across their service territory. They maintain over 5,900 miles of power lines across the five counties.

As a cooperative, Lumbee River EMC is governed by a Board of Directors elected from the membership. Any Lumbee River EMC member can run for the Board.

Benefits of Paying Your Bill Online

Lumbee River EMC offers many options for members to pay their electric bill. Paying online provides these advantages:

• Convenience – Pay anytime, anywhere from your computer or mobile device.

• Payment Options – Make secure payments by credit/debit card, checking account, or E-Check.

• Paperless Billing – Go green with paperless billing and autopay.

• Account Management – View previous bills, update account info, and report outages.

• Notifications – Set up bill reminders and account alerts by text, email or phone.

• Rewards – Earn $5 bill credits for enrolling in paperless and autopay.

Paying online saves you time and gives you more control over your electric account.

How to Pay Your Lumbee River EMC Bill Online

Paying your Lumbee River EMC electric bill through the online member portal is fast and easy. Follow these steps:

1. Go to lumbeeriver.com/my-account

2. Click on “Pay Bill” in the Quick Links menu.

3. Login with your account number and password or pay as a guest.

4. Choose a “One Time Payment” or setup “Recurring Payments”.

5. Enter your credit/debit card or checking account information.

6. Review payment details and click submit.

First time users will need to register their account information on the portal before making online payments.

Through the portal, you can also view past bills, update account information, report outages, and manage notifications.

Paying by Phone

To pay your Lumbee River EMC electric bill by phone:

1. Call 800-683-5571 or 910-843-4131

2. Select the billing and payments menu option.

3. Enter your 10-digit Lumbee River account number.

4. Make a one-time payment using your credit/debit card or checking account.

5. Update payment or account information as needed.

6. A payment confirmation number will be provided.

Payments by phone are fast and easy. This is a good option if you prefer talking to a live representative.

Paying in Person

You can also pay your Lumbee River EMC bill in person at one of the cooperative’s office locations:

• Pembroke Office – 6090 NC Hwy 711, Pembroke, NC

• Lumberton Office – 3006 Dawn Drive, Lumberton NC

• Red Springs Office – 1004 W 3rd Street, Red Springs, NC

In-person payment options include:

• Cash, check, or money order

• Credit/debit card

• Automatic bank draft authorization

• Payment arrangements or extensions

The advantage of paying in person is you can immediately speak with a billing representative if you have any account issues or billing questions.

Paying by Mail

To pay your electric bill by mail, send your check or money order to:

Lumbee River EMC
PO Box 1439
Pembroke, NC 28372-1439

Write your 10-digit Lumbee River account number on the check or money order. Allow 7-10 days for mailed payments to process.

Paying by mail is a fine option for members who prefer it, but online and phone payments are processed faster.

Manage Notifications for Due Dates

Don’t get hit with late fees – set up bill reminders through the online member portal or by email or text. You can receive notifications for:

• Bill available
• Payment confirmation
• Payment due
• Past due bill

Proactive notifications help you pay your Lumbee River EMC bill on time every month.

Late Fees and Disconnection Policy

Lumbee River EMC bills are due by the 20th of each month. If not paid by the due date, a 1.5% late payment charge is applied.

If a bill remains unpaid for 30 days past the due date, electric service may be disconnected. A $40 reconnect fee also applies for reactivated accounts.

Avoid fees and potential disruption by paying on time. Set up autopay or reminders through the online member portal or Lumbee River EMC mobile app.

Payment Assistance Programs

If you are struggling to pay your Lumbee River EMC electric bill, payment assistance programs are available:

• Bright Ideas – helps cover energy costs for K-12 teachers

• Helping Each Member Cope (HEMC) – helps pay electric bills for struggling members

• NC Agency Energy Assistance Programs

Please contact Lumbee River EMC at 910-843-4131 if you need help with bill payment.

Convenient Payment Options for Lumbee River Members

Lumbee River EMC offers flexible options to pay your electric bill in the way that fits your needs and preferences. Pay online, by phone, in person, or by mail.

The online member portal provides the most convenience through paperless billing options, account management, and notifications to help avoid late fees.

As a locally-owned electric cooperative, Lumbee River EMC is committed to providing affordable, reliable electricity to improve the quality of life for southeastern North Carolina communities.