As an LUS customer, you have multiple convenient options for paying your utility bill While LUS offers online bill pay, auto-draft and mail-in payments, one of the quickest ways to pay is over the phone In this comprehensive guide, we’ll outline the steps for paying your LUS bill by phone, online or through the LUS mobile app.
Paying Your LUS Bill by Phone
To pay your LUS bill over the phone, simply call (337) 291-8280. This automated phone payment system is available 24/7, so you can pay your bill anytime.
When you call, you’ll need to have your LUS account number ready You can find this printed on the top left corner of your paper bill.
Next, follow the voice prompts to enter your account number and agree to pay the amount due. After that, the system will help you pick a payment method and send the payment.
Accepted payment methods for phone payments include:
- Debit/Credit Card – Visa, Mastercard, Discover and American Express cards are accepted
- Electronic Check – Pay directly from your checking or savings account
Once your payment goes through, you’ll receive a confirmation number for your records. You won’t have to worry about late fees if you pay close to the due date because your account will be credited right away.
Paying Online Through LUS QuickPay
LUS offers an online bill pay system called QuickPay that allows fast one-time payments through the LUS website.
To use QuickPay, start by visiting www.lus.org and clicking on “Pay My Bill”. This will direct you to the QuickPay portal.
You’ll enter your LUS account number, last name or business name on the account, email address and payment amount. After confirming your information is correct, you can enter debit/credit card information or electronic check details to submit payment.
The main benefit of QuickPay is speed and convenience – it only takes a few minutes to log in and pay your bill without creating an account. Your LUS online account will be updated instantly after paying through QuickPay.
Creating an Online LUS Account for Bill Pay
For the full range of online account management options, sign up for an LUS online account.
Registering your account at www.lus.org/myaccount allows you to:
- Pay bills online
- View payment history
- Sign up for paperless billing
- Monitor daily usage
- Receive payment reminders
- And more!
Registering takes just a few minutes if you have your account number, email address and social security or driver’s license number handy.
Once your LUS online account is set up, you’ll be able to log in and manage payments, track energy and water usage trends, update account info and utilize convenient self-service options.
Paying Through the LUS Mobile App
In addition to the website, LUS offers a mobile app for managing your utility account on the go.
The LUS app is available for download on both iOS and Android devices. Just search for “LUS” in the Apple App Store or Google Play Store.
Within the app, you can sign in to your online account, check your current bill, view payment history, pay outstanding balances and more.
Having the ability to quickly pay bills, monitor usage and contact customer support through the LUS app makes managing your utility service much more convenient.
Payment Processing Timelines
One common bill pay question is – how long does it take for an LUS payment to process?
Thankfully, LUS offers very fast payment processing across all channels.
- Phone payments – Instantly credited to your account after paying
- Online QuickPay – Immediately updates account balance
- Online account payments – Registers to your account right after submitting
- Mail-in payments – Takes 5-7 business days to receive and post
As long as you pay before the due date, your on-time payment will be applied correctly. LUS staff are also available during regular business hours if you need help confirming a payment or have any account questions.
Avoid Late Fees and Services Interruptions
Paying late can result in a 5% penalty fee on your balance and potentially service interruptions if your account becomes significantly past due. To avoid fees and outages:
- Pay your bill early or on the due date, especially if mailing a check
- Set up autopay through your online account to ensure on-time payments
- Contact LUS before the due date if you’ll need an extension
- Don’t assume a mailed payment will arrive on time – allow 5-7 days
Setting payment reminders through your online account can also help you remember to pay on time if you don’t use autopay.
Payment Assistance and Extensions
If you are struggling financially and unable to cover the full amount due on your bill, LUS does offer some options:
- Payment arrangements can be made to pay the balance in installments over time
- Due date extensions may be granted if requested before cutoff
- Energy conservation programs are available to help lower electric bills
Reach out to an LUS customer service representative before your bill is due to discuss arrangements that may be available. Letting your balance go unpaid will only lead to bigger issues, so asking for help is important.
Moving Your LUS Service
Closing or transferring your LUS utility service is easy to do through your online account. Prevent paying for service at a home you no longer occupy by completing the move out process.
You’ll need to verify your move out date and provide a valid forwarding address. Make sure the account balance is paid in full to avoid collections issues.
Transferring service just requires initiating a new service request at your new address. Complete the online form with your move in date and new service details to get connected.
Updating your address ensures accurate billing and service continuity when relocating around the LUS coverage area.
In Summary
Understanding how to register for online account access provides the most bill pay options and account management features. Don’t hesitate to call the LUS customer service team at (337) 291-8280 if any questions come up!
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Register for an LUS My Account to switch to paperless billing. You can view current and prior bills from your computer or smartphone!
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FAQ
Who provides electricity for Lafayette?
How do I report a water leak in Lafayette, LA?
What is lus Quick Pay?
LUS Quick Pay is the quickest way to make a bill payment. Users are only required to enter the account number, and last name or business name of the financially responsible party. Users can pay using VISA, Mastercard, Discover, or E-Check. Payments are usually reflected immediately. Sign in to LUS My Account.
Is lus a reliable power provider?
Recognized as Reliable Public Power Provider by the American Public Power Association, LUS customers experience shorter and fewer outages than any other community in Louisiana. LUS operates the T.J. Labbe and Hargis-Hebert Electric Generating Stations in Lafayette along with ownership interest in the Rodemacher Generating Station in Boyce, LA.
How does LUS Fiber work?
Simple, convenient and free. LUS Fiber provides two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. Get expert assistance and round-the-clock support from LUS Fiber’s technical support team.
How does lus work?
LUS maintains over 1,000 miles of transmission and distribution lines connecting Lafayette to the energy that powers life. Regardless of weather conditions, LUS lineworkers work tirelessly to keep Lafayette connected.