Paying your monthly Madison Gas and Electric (MGE) bill is easier than ever thanks to the utility’s online bill pay system. In this article, we’ll walk through everything you need to know about setting up an online MGE account, reading your bill, making payments, and more. Whether you’re a new MGE customer looking to establish service or an existing customer hoping to simplify bill payment, read on to learn how quick and convenient paying your MGE bill online can be.
Getting Started with Online Bill Pay
First, go to the MGE website and make an account. Then, you can pay your bill online.
- Visit mge.com and click on “My Account” at the top of the page.
- From there, click on “Register” under the sign-in boxes.
- You’ll need to provide some basic personal information like your name, address, and account number.
- Create a unique username and password.
- Agree to the terms of use.
- And just like that, your MGE online account is created!
Registering for an online account unlocks a number of useful features beyond just bill pay. You can review energy usage history, sign up for paperless billing, report outages, and more.
Understanding Your MGE Bill
Before making a payment through your online account, it helps to understand exactly what you’re paying for each month. MGE provides electricity and/or natural gas service to customers in and around Madison, Wisconsin. Your monthly bill reflects charges for your energy consumption as well as various fixed fees.
Some key elements of your MGE bill include
- Customer charge – A flat monthly fee to maintain your connection to the grid.
- Energy charges – The cost of the electricity and/or natural gas you used based on your meter readings and applicable rates.
- Demand charges – For some business customers based on peak energy usage in a month.
- Service fees – Charges for miscellaneous services like meter installations.
- Credits – Discounts like rebates applied to your account.
- Taxes & regulatory fees – Includes sales taxes and public benefit charges.
MGE bills residential customers monthly and small businesses can choose monthly or bi-monthly billing. Your specific rates depend on factors like your location, customer classification, and whether you’re on a fixed or variable plan. Rates are set by the Public Service Commission of Wisconsin.
Every month, look over your detailed bill carefully to see what amounts to the total amount you owe. You can also monitor your current charges through your online account’s usage tools.
Paying Your MGE Bill Online
Okay, let’s get to the good stuff – actually paying your bill. If you have an online MGE account, you can pay in a few different ways:
- One-time payments – Log into your account and pay your total balance due each month. You can pay by e-check from a bank account for free or by debit/credit card for a small convenience fee.
- AutoPay – Set up recurring, automated payments from your bank account each month to pay either your total balance or a fixed amount.
- Paperless billing – Go green by viewing and paying bills through your online account rather than receiving mailed paper statements.
Other online bill pay benefits include:
- Payments post to your account immediately, so no more waiting for checks to clear.
- Review payment history going back 24 months in your account.
- Schedule future payments up to a year in advance.
- Receive email reminders when bills are ready and payments are processed.
- No need to worry about lost paper bills or checks getting lost in the mail.
MGE does not charge any fees for their standard online payment options. The convenience fee for paying by debit/credit card is 2.5%, which is comparable to other utility providers.
Payment Security
You can rest assured that MGE’s online payment system is secure. Your personal information is encrypted and protected using industry-standard SSL protocols. Account access requires two-factor authentication for an added layer of security beyond your password.
If you ever have concerns about unauthorized access to your account, you can contact MGE customer support to reset credentials. It’s also smart practice to frequently update your password and avoid using public computers for bill pay.
Other Helpful Information
Beyond just monthly bill payment, your MGE online account provides a lot of useful information about your home energy usage. Take advantage of these other features when you log in:
- View daily electricity usage to identify patterns and peak times.
- Compare usage month-to-month or year-over-year.
- See how your usage stacks up against other, similarly sized homes.
- Get customized energy savings tips based on your specific usage data.
- Sign up for usage & outage alerts via email or text.
- Submit meter readings if you don’t have automated smart meter installed.
Monitoring your detailed energy consumption can help identify ways to conserve and optimize your usage over time.
You can also manage all aspects of your MGE account online, including:
- Starting, stopping, or transferring service when you move.
- Updating your billing address and contact information.
- Signing up for budget billing to pay a stable amount each month.
- Enrolling in renewable energy or efficiency programs.
And if you have any questions or issues along the way, MGE customer support is available 24/7 by phone, email, chat, and social media to provide assistance.
Sign Up and Pay Online Today
Managing your Madison Gas and Electric account online is an easy way to simplify bill payment while also monitoring detailed energy usage and identifying savings opportunities in your home. Sign up for an online account today to gain access to MGE’s full suite of web-based tools – all from the convenience of your computer or mobile device.
Where can I pay my bill online?
You can view and pay your MGE bill online by signing into My Account. Plus, save time and paper by choosing the Paperless Billing option in My Account to receive your bill notification in your email!
Can I use my debit card/credit card?
Yes, online in My Account or by phone. To pay by phone, call 1-877-253-0151 and provide:
- Your MGE account number.
- The amount you want to pay.
- The method of payment along with the zip code of the mailing address for your credit/debit card.
My Bill Pay – Phone
FAQ
What is the emergency number for Madison Gas and Electric?
Can I pay my PGE bill without login?
Who is Madison gas provider?
How do I contact Madison Gas & Electric?
Madison Gas & Electric offers customer support via their website at www.mge.com. You can contact Madison Gas & Electric by phone at 608-252-7222 or email at [email protected] .
How do I pay a bill in Madison al?
Pay by Mail or at the Office: 101 Ray Sanderson Drive Madison, AL 35758 Office hours are Monday-Friday from 9:00 a.m. to 3:00p.m. The drive-thru window is open Monday-Friday from 7:00 a.m to 4:00 p.m. Payment Drop Box You can place your payments by check or money order in the drive-by drop box located at 101 Ray Sanderson Drive.
When did Madison become a gas & electricity company?
In 1892, the Four Lakes Light and Power Co. bought Madison Electric Light and Power Co. and operated as Madison’s electricity provider for the next four years. In 1896, the Four Lakes Light and Power Company and the Madison City Gas Light and Coke Co. combined and incorporated to become Madison Gas and Electric Co.
What happens if a check is returned to Madison utilities?
Return Check Checks returned to Madison Utilities due to insufficient funds, or closed account, will result in a returned check charge in accordance with our latest rate resolution. Account Finals or Service Transfer Please notify our Customer Service department at (256) 772-0253 to have services turned off or transferred.