If you live in Madison, Wisconsin and receive water services from the city’s municipal water utility, you likely receive a monthly or quarterly bill for your household water usage. Paying your Madison Water Utility bill on time is important to avoid any late fees or service disruption. In this comprehensive guide, I’ll explain the payment options, provide tips for avoiding fees, detail the new online payment portal, and outline the overall process for residential customers.
Below are the main ways to pay your Madison Water Utility bill
- Online through the payment portal
- By phone through the automated system
- By mail with a check or money order
- In person at authorized payment centers
I’ll provide more details on each method below. First let’s look at some key tips for avoiding late fees and keeping your water flowing!
Avoid Late Fees: Due Dates and Grace Periods
Madison Water Utility bills are issued:
- Monthly for most residential customers
- Quarterly for some low-use households
Payment is due 21 days after the bill date. So pay attention to the due date on your printed bill or online statement.
If not paid on time, a 1.5% late fee will be assessed on the unpaid balance. To avoid this, pay within 21 days or enroll in auto-pay.
Accounts 10+ days late may receive a shut off notice. To prevent water service interruption, payment arrangements must be made.
Overview of Payment Options for Madison Utility Bills
The City of Madison offers residential customers multiple ways to pay Water Utility bills. Choose the option that fits your needs and preferences:
- Online – Through the payment portal website or mobile app
- By phone – Via the automated payment system
- By mail – Send a check or money order to the billing address
- In person – At authorized payment centers and some retail stores
Next, I’ll provide more details on how to use each of these Madison Water Utility payment methods.
Paying Online Through the Payment Portal
The easiest way to pay your Madison water bill is through the online payment portal at www.cityofmadison.com/water/pay.
To use the portal, you’ll first need to create an account. Have your account and customer numbers handy. Here are some key features:
- Securely save payment methods for one-click payments
- View billing history and water usage
- Sign up for paperless e-bills
- Enroll in automatic payments
The portal offers the most convenience and payment options. You can pay by e-check from a bank account for no fee or by debit/credit card for a 2.39% transaction fee.
Paying by Phone Via the Automated System
To pay your Madison Water Utility bill over the phone, call 608-266-4641. Follow the prompts to enter your account number and make a payment.
You can pay by:
- Debit/credit card – transaction fee applies
- Electronic check – no fee
The automated phone payment system is available 24/7. Keep your account number handy for fast payment entry.
Paying by Mail With a Check or Money Order
If you prefer to mail in a payment, send your check or money order to:
Madison Water Utility
PO Box 2997
Madison, WI 53701-2997
Please include your 12-digit account number on the check memo line for proper crediting. Allow up to one week for mailed payments to process.
Paying In Person at Payment Centers
You can pay your Madison water bill in person at various payment centers around the city, including:
- Madison Municipal Building
- Select grocery stores
- Some banks and credit unions
Bring your water bill or account number. In-person payments can be made by cash, check, or debit/credit card for a fee.
Visit www.cityofmadison.com/water/pay-in-person for an updated list of payment locations.
Tips to Avoid Fees and Save Money
To minimize fees and charges, keep these bill payment tips in mind:
- Pay online by e-check for no fee
- Enroll in auto-pay to avoid late fees
- Pay by phone via automated system to avoid agent fees
- Consider paperless e-billing to save stamps
- Watch for due date and pay within 21 days
Saving just a few dollars per bill adds up over the course of a year!
Don’t Let Your Water Get Shut Off!
Fees: Checking and savings accounts (eCheck) have no fee. Credit and debit card payments have a $95 service fee. Contact us
New Users: Learn about creating a new account and enrolling in auto-pay.
For support: email [email protected]. Please include your name, address and phone number.
Pay Water and Sewer bills online
Does Madison have a new payment portal?
The City of Madison has moved to a new Municipal Services payment portal. To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, set up auto-pay, or get high water use notifications, you’ll need to create a new account and re-sign up for these features.
How much does it cost to make a payment in Madison?
The service fee charged will be the greater of $1.50 or 2.49% of the payment amount. The City of Madison does not receive any of the processing fees. With this system, you can look up your account, view your current balance, and make a one-time payment.
Who is responsible for water & sewer bills in Madison?
You are the responsible party for all account charges until you notify our Customer Service department of change in services. Payment options for water and sewer bills in Madison Utilities in Madison, AL including online bill payment, office location, and the senior citizen discount program.
Can I still pay my municipal service bill in Madison 2022?
City of Madison residents can also continue to pay municipal service bills by mail and in-person. Any late fees on Municipal Services bills with due dates of December 1 – December 31, 2022 will be waived. Lost your account information?