A Guide to Paying Your Marshall-DeKalb Electric Bill Online

If you’re a customer of Marshall-DeKalb Electric Cooperative (MDEC) in Alabama, you likely want an easy way to pay your electric bill. MDEC offers a convenient online payment portal for members to view billing details and make quick payments.

In this comprehensive guide, I’ll walk through how to use the MDEC online system for hassle-free electric bill payment

Overview of Marshall-DeKalb Electric Cooperative

Marshall-DeKalb Electric Cooperative (MDEC) is a member-owned electric utility providing service in DeKalb, Marshall, Jackson, and Cherokee counties in Alabama.

Key facts about MDEC:

• Serves over 21,000 homes, businesses, and farms
• Non-profit electric cooperative
• Has maintained rates well below the national average
• Provides reliable service since 1942

As an MDEC member, you can take advantage of the co-op’s online account tools to manage payments.

Benefits of Paying Online

MDEC offers an online account portal for members to

• View electric usage and billing history
• Make one-time payments
• Set up recurring auto-pay
• Go paperless with e-bills
• Avoid late fees by paying on time

Paying online with MDEC provides convenience and saves you time over mailing payments. Let’s look at how to log in and use the MDEC online payment system.

Accessing Your Online Account

You can sign up for an online account with MDEC in just a few quick steps

1. Go to MDEC’s customer portal website.

2. Click “Sign Up” to create a new account.

3. Enter your account number, account holder name, email address, and create a password.

4. Agree to the terms of use and click “Create Account”.

Once your account is created, you can start managing payments online.

Making a One-Time Payment

For quick, one-off bill payments, follow these steps:

1. Log into your MDEC online account portal.

2. Select “Make Payment” from the top menu.

3. Enter your payment amount and select a payment method.

4. Fill in your credit/debit card details or bank account info.

5. Review payment details and click “Continue” to process the payment.

One-time payments are applied immediately to avoid late fees. Just make sure to pay your balance by the monthly due date.

Setting Up Recurring Payments

You can save time each month by setting up automatic bill pay with MDEC. Here’s how:

1. Access “My Profile” in your online account.

2. Choose “AutoPay Program”.

3. Select your preferred payment method.

4. Enter the amount to pay each month.

5. Review and submit your auto-pay enrollment.

Once enabled, your bill will be paid automatically on the due date each billing cycle.

Getting Payment Receipts

Every time you make an online payment, you can access the receipt right in your MDEC account under “My Billing and Payments”.

Download or print receipts for your records. Receipts include handy details like:

• Payment amount
• Process date
• Account balance
• Confirmation number

Having receipts makes it easy to track your electric bill payments.

Avoiding Late Fees

MDEC charges late payment fees if bills are not paid on time. Online bill pay helps avoid late fees by automating the process.

Other tips to avoid late fees:

• Set up text/email reminders for your due date
• Pay immediately after receiving your e-bill
• Enroll in auto-pay to set and forget payments

The online portal also gives you greater visibility into your balance due to prevent last minute surprises.

Getting Account Alerts

Customize account alerts through your online profile like:

• Payment received
• Past due balance
• Bill ready
• Payment failed

Receive alerts via email or text to stay updated on your electric account. Activating alerts helps you take timely action and avoid penalties.

Getting Account Support

If you need help with the online payment portal, MDEC provides customer support:

• By phone at 256-593-4262
• In person at their office
• Email support at [email protected]

The MDEC team can answer your bill pay questions, help with enrollment, and troubleshoot any payment issues.