Having access to quick, easy bill pay options allows Metro Water customers to manage their water utility payments smoothly each month. Metro Water offers a variety of secure online and mobile payment methods to provide convenience and flexibility. This guide will walk through everything you need to know about paying your Nashville water bill electronically.
Benefits of Paying Online
Taking advantage of Metro Water’s digital payment system provides many perks
-
It’s fast – Payments process instantly to prevent any service disruptions.
-
It’s secure – Your financial details are protected by stringent security measures.
-
Simple: With just a few clicks, you can make one-time payments or set up automatic payments that happen over and over again.
-
Accessible: You can pay your bill on your computer or phone from anywhere, at any time.
-
It’s free – No fees for online payments, just the convenience of paying electronically.
Paying online helps ensure your water service continues without interruption by allowing quick, paperless payments.
Ways to Pay Your Bill Digitally
Metro Water offers customers two main options for paying online:
One-Time Payments
You can make individual, one-time payments toward your current water bill balance due. This works well for sporadic, as-needed online payments.
Recurring Payments
For maximum convenience, you can enroll in recurring automatic payments. This automatically deducts your monthly water bill on the same date each period.
Both single ad hoc payments and scheduled ongoing payments are managed through your online account.
How to Register for an Online Account
To get started with online bill payment, first make sure you have access to your Metro Water online account.
Registering is simple – just visit mwsonline.nashville.gov and click “My Account Login” then follow the steps to create your username and password.
You’ll need your account number, email address, and an active mobile or landline phone number to finish activating your online profile.
Once your account is set up, you’ll be able to fully utilize online bill pay options and manage all aspects of your water account.
Making One-Time Payments Online
When you need to quickly pay your water bill electronically:
-
Log into your Metro Water online account
-
Click “Make Payment”
-
Enter your payment amount
-
Select your payment method – credit/debit card or bank account
-
Review payment details and submit
-
You’ll receive a confirmation email when the transaction processes
One-time online bill payments are applied immediately to your account to prevent any service disruptions.
Enrolling in Recurring Payments
To set up convenient automatic bill payment:
-
Login to your Metro Water online account
-
Under “My Profile”, click “AutoPay Program”
-
Choose your preferred payment method
-
Review and agree to the terms and conditions
-
Your payment will deduct automatically each month
This completely automates your water bill management. Just update your payment method if the card expires or account closes.
Online Payment Method Options
Metro Water provides flexibility in how you remit payments electronically:
Credit/Debit Card – Visa, Mastercard, American Express, Discover
Bank Account – Checking or savings account direct debits
Both options are free to use for online one-time and recurring payments. Credit/debit payments process immediately while bank account withdrawals take 2-3 days.
Other Ways to Pay Your Water Bill
In addition to Metro Water’s online and mobile payment system, you can pay your bill via:
-
Phone – Call to make automated pay by phone payments anytime.
-
Mail – Send a paper check or money order to Metro Water’s billing address.
-
In Person – Visit the Metro Water office or an authorized retail payment location.
-
Auto Bill Pay – Set up through your own bank’s online bill pay system.
Compare all options to choose the best payment method for your needs each month.
Set Up Payment Reminders and Alerts
To avoid any accidental late payments, set up bill due reminders and confirmations. Metro Water lets you select to receive notices via:
- Text message
- Automated phone call
Activating these alerts ensures your water bill never slips your mind. Manage your preferences in your online account.
Apply for Payment Assistance if Needed
If you’re struggling to pay your water bill, Metro Water may be able to help. They offer programs and arrangements based on eligibility that can provide:
- Extended due dates
- Payment plans
- Temporary bill reduction
Contact their customer service team early to learn about available payment assistance options to avoid disruption of your water service.
Pay Online for Uninterrupted Water Service
My Account LoginUser Name Password Remember me
Our water report – the Consumer Confidence Report (CCR), ccr.nashville.gov, explains how we go above and beyond to meet and exceed health standards.
Please call (615) 862-4600 if you would like us to send you a paper copy.
Don’t have a User Name yet?
Offers a full set of account access options and self-service options, including e-bills registration, creation of service requests, enrollment in recurring payment plans, and account profile management. You will need to create an online account for premium access.
Creating a User Name gives you access to your account details and some great tools including:
- – View Smart Meter usage data
- – View and Pay your bills online
- – Review your transaction and payment history
- – Analyze and download water and sewer usage
- – Add multiple accounts to your web profile
- – Report and View water outages
Before you get started, please have your most recent bill handy to complete the registration form.
Metro Water Services WebConnect
FAQ
How much is the water bill in Nashville?
|
Meter Size
|
Water
|
Sewer
|
|
3-inch
|
$68.85
|
$180.22
|
|
4-inch
|
$156.51
|
$511.37
|
|
6-inch
|
$195.39
|
$609.63
|
|
8 and 10-inch
|
$254.24
|
$780.60
|
Who provides water for Nashville, TN?