Streamlining Bill Payment for Metro Water Customers

For homeowners and businesses in Tucson Arizona paying your monthly water bill should be a quick and simple process. Metro Water District, the main water utility provider in the area, offers various options to make bill payment fast, easy, and secure for all customers. From online payments to auto-debit, Metro Water has implemented the latest technology and services to optimize the billing experience. In this article, we will explore the most popular ways Metro Water customers can pay their water bills with minimal hassle.

Overview of Metro Water District

Metro Water District provides water delivery and wastewater management services to over 230,000 residential and commercial customers in Tucson. Their service area covers approximately 230 square miles in Pima County.

As the largest water utility in Southern Arizona Metro Water maintains thousands of miles of water mains, pump stations storage tanks, and other infrastructure. They deliver over 75 million gallons of water per day sourced from local groundwater and the Central Arizona Project canal.

Metro Water bills customers monthly based on metered water usage. As a customer, you receive a utility bill for water service and sewer charges. Paying this bill promptly and accurately is important. Metro Water offers various payment options to make it quick and easy.

Convenient Online Bill Pay

The quickest and most popular bill payment method is through Metro Water’s online payment system called Xpress Bill Pay. Customers can sign up for an online account to:

• View water usage and billing history
• Check current balance
• Make one-time payments
• Set up recurring auto-pay

Registering for online bill pay only takes a few minutes. You can pay by debit card, credit card, or electronic check. Metro Water does not charge extra fees for online payments.

With online bill pay, you can securely access your account 24/7 and avoid mailing delays or long phone wait times. It provides the ultimate convenience for busy customers.

Automatic Payment Deductions

Another easy option is to enroll in Metro Water’s Auto/Direct Pay program. This automatically deducts your water bill from your bank account each month.

Simply complete a short authorization form and submit a voided check. Your payments will then be withdrawn on the due date without you having to remember or take any action.

Auto-pay gives you peace of mind knowing your bill is always paid on time. It’s a great “set it and forget it” approach.

Pay by Phone

If you prefer speaking to a customer service rep, Metro Water allows quick payments by phone. Call their billing office at 520-575-8100 and select the pay by phone option.

You can use a debit/credit card or electronic check. A small fee of $1.95 applies for debit/credit card transactions. But paying by e-check over the phone is free.

The customer service agents can also help with any questions about your account or charges on your bill.

Mail-In or Drop Box

For customers who still rely on paper checks, you can mail in payments or drop them off.

Use the return envelope provided with your paper bill. Payments must be received before the due date to avoid late fees. Allow 3-5 business days for mail delivery.

Metro Water also has a secure drop box outside its office at 6265 N. La Cañada Drive. Payments left in the drop box before 7am are processed same-day. But do not deposit cash there.

Automatic Bank Bill Pay

Many banks and credit unions today also let you set up automatic bill payment through their online banking or mobile app.

You arrange for Metro Water to be an authorized payee, and the amount due is sent each month from your account. Confirm that your bank mails paper checks or can process electronic ACH transfers.

Automatic bank bill pay gives you control from your end. Just be sure the full amount arrives by the due date to avoid penalties.

Flexible Payment Locations

In addition to home and online payments, Metro Water allows convenient walk-in payments at two third-party retail locations:

• Fry’s Food Stores – Accepts cash, check or credit/debit

• Ace Cash Express – Accepts cash or debit card (fees apply)

Stop by either location during open hours to pay your water bill in person. Ace Cash Express charges around $3 for the convenience. But it gives more options for fast, in-person payments.

Avoid Late Fees and Service Disruption

No matter which method you use, the key is paying your Metro Water bill in full and on time every month. This avoids:

• Late Payment Penalties – 10% fee if not paid within 25 days
• Disconnection – Water shut off after 60 days overdue
• Reconnection Fee – $30 during business hours; $90 after hours

Set payment reminders and use auto-debit or online bill pay to never miss a due date. Keep your water flowing and avoid penalties!

Simplify Your Life with Stress-Free Bill Pay

As you can see, Metro Water offers numerous ways for customers in Tucson to easily pay their water bills in a few quick steps.

Take advantage of modern conveniences like online/mobile payments, automatic bank deductions, phone payments, and drop boxes. Or use old fashioned checks-by-mail if you prefer.

Choose the options that fit your lifestyle so you can check bill paying off your to-do list quickly and avoid hassles. Contact Metro Water customer service with any questions on getting your preferred payment method established.

We all want the process of managing bills to be as quick and painless as possible. With the many choices available from Metro Water today, paying your monthly water bill can now be nearly stress-free!