How to Pay Your MetroHealth Medical Bill Online, Phone or Mail

Having access to quality healthcare is important However, medical bills can be confusing and stressful to deal with MetroHealth in Cleveland, Ohio aims to make paying your hospital, clinic, or doctor bill as quick and easy as possible.

As a leading not-for-profit health system, MetroHealth provides care to the greater Cleveland area regardless of ability to pay. They operate hospitals, outpatient centers, rehabilitation facilities, labs, and more.

If you or a family member received care through MetroHealth you have various options to pay your medical bill conveniently. Here is a guide to understanding and managing your MetroHealth bill online by phone, mail or in person.

Access Your MetroHealth Account Online

The easiest way to view understand and pay your MetroHealth bill is online through MyChart. This secure patient portal lets you access your account 24/7 from your computer or mobile device.

To pay your bill on MyChart:

1. Go to MetroHealth.org and click on “MyChart”
2. Log into your MyChart account. First-time users can sign up for an account.
3. Select “Billing” from the menu to view your balance and billing activity.
4. Choose “Pay Bill” to make a payment by credit/debit card or eCheck.

If you don’t have a MyChart account, use the “Pay as Guest” link on the MyChart login page. This allows quick one-time payments without registration.

Key MyChart features for managing your MetroHealth account:

• View itemized statements
• Check account balance
• Set up payment plans
• Pay bills immediately
• Store payment methods
• Get estimates for upcoming services

Having your account online makes understanding and paying your MetroHeath medical bills much easier.

Pay Your MetroHealth Bill by Phone

Call 216-957-3250 or the toll-free number 877-509-0597 to pay your MetroHealth bill over the phone. Speak to a billing representative Monday-Thursday 8am-8pm or Fridays 8am-5pm.

Have your account number ready along with credit/debit card details. MetroHealth accepts MasterCard, Visa, and Discover payments by phone.

Mail in Your MetroHealth Payment

Paying by check through the mail is another option. Include your statement stub along with the check or money order payable to:

MetroHealth System
PO Box 931703
Cleveland, OH 44193

Be sure to include your account number and write it on the check. Mailed payments take 5-7 days to process.

Pay in Person at MetroHealth Facilities

For a cash payment or money order, visit any MetroHealth hospital, clinic, or care facility in-person. Make your payment at the registration desk during standard business hours.

In-person payment processing is immediate. However, wait times vary depending on location volume. Online, phone, or mailed payments are often faster options.

Understand Your MetroHealth Statement

Review your printed or digital statement closely so you know exactly what you’re being charged for. Key sections include:

• Patient information – Your demographic and account details
• Summary – Total balance due and due date
• Services – Itemized list of treatment charges
• Insurance – Breakdown of claims, adjustments, and coverage
• Messages – Notes about billing, payments, insurance

If you see discrepancies or have questions, contact MetroHealth billing services for clarification before paying. Make sure all charges match the care received.

Set Up a MetroHealth Payment Plan

If paying your full balance is a hardship, MetroHealth can set up installment payment arrangements based on your financial situation. Payment plans allow you to pay over time for care already received.

Call or visit MetroHealth billing services to discuss payment plan options. Have your income details available as they determine affordable payment amounts based on what you can reasonably afford.

Payment plans help avoid further late fees and potential collection actions. MetroHealth wants to make paying for medical care manageable for patients.

Apply for MetroHealth Financial Assistance

In addition to payment plans, MetroHealth provides financial assistance and charity care programs for those unable to pay their medical bills.

To qualify for financial assistance, you must:

• Live in MetroHealth’s service area
• Have limited or no health insurance
• Meet income requirements based on Federal Poverty Levels

If approved, MetroHealth may cover a portion or all of your outstanding medical bills. This greatly reduces what you owe making care affordable.

Learn more about applying for MetroHealth financial assistance. Eligibility applications are available on their website or at any MetroHealth location.

Avoid Late Fees and Collections

Be sure to pay your MetroHealth bill in full by the due date printed on your statement. Late payments incur additional fees and interest charges.

Severely overdue accounts get referred to third-party collections which damages your credit score. Stay current on payments or set up an appropriate payment plan to avoid further issues.

Leverage Online Account Management

Creating a free MyChart account unlocks robust features for understanding and managing your MetroHealth billing and payments.

MyChart capabilities include:

• View statements, claims, and coverage in real time
• Store payment methods for easy repeat use
• Set up automatic payments
• Go paperless and reduce clutter
• Receive billing email alerts and reminders
• Access 24/7 from any device

Utilize MyChart to gain control over your MetroHealth medical billing and payment activity. Mobile accessibility makes it easy to monitor your account from anywhere life takes you.

Quality Care with Compassionate Billing

MetroHealth’s top priority is providing patients with compassionate, quality care across Cleveland and Ohio. Their experienced billing team works to make the payment process smooth and stress-free for families.

If you have a MetroHealth medical bill to pay, explore all the convenient online, phone, mail and in-person options. And take advantage of MetroHealth’s financial assistance and payment plans if needed. Their staff is available to answer your billing questions and help keep your accounts up to date.