How to Pay Your Metronet Bill Over the Phone

Having reliable, high-speed internet service from Metronet makes day-to-day life more convenient. However you still have to take care of paying your Metronet bill each month. While you have online options Metronet also allows customers to pay bills easily over the phone 24/7. Read on as I overview the phone payment process, provide tips for budgeting your bill, explain assistance programs from Metronet, and more.

Metronet’s Phone Payment Options

Metronet gives customers two main options for paying bills by phone

• Automated Payments – Call 866-517-3712 anytime to pay via Metronet’s automated phone system using a card on file.

• Customer Service – Speak with a Metronet agent to make a payment from 8am-6:30pm EST at 877-407-3224.

Both automated and agent-assisted phone payments process your payment immediately You can pay the full or a partial balance due, Metronet does not charge any fees for paying over the phone

Step-by-Step Guide to Paying by Automated Phone

Paying your Metronet bill through automated phone system is quick and easy:

1. Call 866-517-3712. This line is available 24/7.

2. Follow the voice prompts to enter your 10-digit Metronet account number.

3. Enter the payment amount you wish to pay.

4. Provide your credit/debit card information when prompted.

5. Listen to the payment confirmation and write down the authorization code.

Your payment will apply to your account immediately after the call. The authorization code is your proof of payment.

Speaking with a Metronet Agent to Pay

If you need personal assistance, call 877-407-3224 during business hours to pay your bill:

1. When prompted, say “Make a Payment.”

2. Provide your 10-digit Metronet account number to the agent.

3. Tell the agent how much you would like to pay on your account.

4. Give your credit/debit card details when asked.

5. Note the confirmation number at the end for your records.

The agent will walk you through the entire payment process. Payments made over the phone during business hours process the same day.

Payment Assistance Programs From Metronet

If you are struggling financially, Metronet does offer assistance programs, including:

• Payment Arrangements – Set up a customized payment plan based on what you can afford.

• Temporary Suspension – Temporarily suspend service for up to 3 months if needed.

• Low-Income Assistance – Discounted 25/3 Mbps plan available for eligible households.

Contact Metronet to discuss qualification requirements if you need assistance paying your bill.

Tips for Budgeting Your Monthly Bill

While Metronet provides help, managing your bill starts with budgeting properly:

• Review your usage to avoid overages that increase your bill.

• Set payment reminders so your bill isn’t late, avoiding extra fees.

• Pay your bill as soon as you get paid, before that money is spent.

• Look for areas in your budget to cut back if needed.

• Have a consistent monthly amount deducted automatically if your bill fluctuates.

• Don’t ignore bills and let them pile up to deal with later.

• Contact Metronet immediately if you’ll need to delay payment.

• Avoid paying Metronet bills with credit cards to prevent interest charges.

With the ability to check your usage online and pay easily by phone anytime, Metronet provides the tools to take control of your bill. Reach out for assistance if you need temporary help getting back on track.