How to Pay Your Miami County Sanitary Engineering Bill Online, by Phone, or Mail

Paying your Miami County Sanitary Engineering bill should be simple and convenient. The Sanitary Engineering department offers several easy ways to pay your water and sewer bill including online, by phone, by mail or in person. In this article, I’ll explain in detail how to pay your Miami County Sanitary Engineering bill through each method.

Why Pay Online?

Paying your Sanitary Engineering bill online can be the quickest and most convenient option. Here are some of the benefits of paying online:

• It’s fast – takes just a few minutes to complete through the online payment system

• Available 24/7 – you can pay at any time of day or night.

• Nothing to mail – saves you trips to the post office

• Payment history – view past bills and payments in your online account.

• Get email receipts – receive confirmation emails for your records.

• Auto-pay – set up recurring payments from your bank account.

While mailing in a check works fine, paying online offers many perks. As long as you have your account number handy, it only takes a few clicks to pay online.

How to Pay Online

To pay your Sanitary Engineering bill online follow these simple steps

1. Go to Online Payment System on the county website.

2. Click “Pay Here” to access the payment portal.

3. Sign in or create a new account if first visit.

4. Enter your Sanitary Engineering account number.

5. Select payment amount and method – credit/debit card or e-check.

6. Provide card details and complete payment.

7. Get confirmation email and receipt number.

The online system accepts Visa, MasterCard, Discover and American Express cards. There is a small convenience fee for using cards. Paying directly from a bank account using e-check avoids the card fees.

Paying by Phone

In addition to online, Sanitary Engineering customers can pay bills by phone using the automated phone payment system. Here is how it works:

• Call 937-440-5653 to access the payment system.

• Follow prompts and enter your account number.

• Choose to pay by credit/debit card or electronic check.

• Provide payment details and amount when prompted.

• Receive a confirmation number at end of call.

The automated phone payment system is available 24 hours a day, 7 days a week. Just dial the number above and have your account and payment info ready to complete the payment.

Paying by Mail

If you prefer to mail in your payment the old-fashioned way with a paper check or money order, you certainly can. Here are some tips for paying by mail:

• Make checks payable to Miami County Sanitary Engineering.

• Include payment stub from your water/sewer bill or write your account number on the check.

• Send payment to Miami County Sanitary Engineering, 2200 N County Road 25A, Troy, OH 45373.

• Allow 5-7 days for USPS delivery before due date.

• Keep proof of mailing or send with tracking for your records.

• Sign up for e-bills to avoid mailed paper bills.

Mailing a check is straight-forward but takes more time. Be sure to mail at least a week before your bill due date to ensure it arrives on time.

Paying In Person

For in-person bill payment, you can visit the Sanitary Engineering office at:

Miami County Sanitary Engineering
2200 N County Rd 25A
Troy, OH 45373

Office hours are Monday to Friday 8am to 4:30pm. Cash, check, money order or credit/debit cards are accepted for in-person payments. This can be a good option if you prefer to pay face-to-face or need same day payment processing.

Payment Options Overview

To summarize the different payment options:

• Online – fastest, available anytime, auto-pay available
• Phone – automated system, convenient 24/7 option
• Mail – traditional but slower, be sure to allow time for delivery
• In person – only during business hours but immediate processing

Choose the bill payment method that fits your needs and preferences. Opting for auto-pay or e-bills can make bill payment even more seamless.

Payment FAQs

Here are answers to some frequently asked questions about paying your Miami County Sanitary Engineering bill:

What is the due date for payment?

Bills are due by the 15th of each month. Late fees apply to payments received after the 15th.

Is there a fee for paying online?

Yes, there is a small convenience fee to use credit/debit cards online. E-check payments do not have a fee.

When will my mailed payment be applied?

Allow 5-7 mailing days. Payments are applied within 1-2 business days of arrival.

What if I lost my paper bill?

You can view your account balance online or call the office if you need your total.

Can I change from mailed bills to paperless?

Yes! Sign up for e-bills through your online account to go paperless and avoid late mail delivery.

What if I need a payment extension?

Call the office prior to due date to request an extension if you need one. Late fees may still apply.

What is your customer service number?

Call 937-440-5653 or email [email protected] for billing questions.

Paying your Sanitary Engineering bill online, by phone, mail or in person covers all the bases. Choose the option that works best for you each month.

Avoid Late Fees

To avoid getting hit with late fees when paying your Sanitary Engineering bill, be sure to pay the total due by the 15th of each month. Here are some tips:

• Pay online and use auto-pay to never miss a payment.

• If mailing, allow 1 week for delivery before due date.

• Pay a few days early to account for processing time.

• Mark due dates on your calendar so you remember.

• Contact Sanitary Engineering before the due date if you need an extension.

Avoiding late Sanitary Engineering bills keeps your accounts in good standing. Set payment reminders and consider auto-pay for on-time payment every month.

Account Management Tips

Here are some tips for managing your Sanitary Engineering online account:

• Sign up for paperless e-bills to save paper and have access anytime.

• Update your contact information if you move or change phone numbers.

• Set up auto-pay payments to avoid missing due dates.

• Check your usage history to track water usage over time.

• Use your online account to make one-time payments when needed.

• Opt-in to SMS or email bill reminders to know when your bill is ready.

• Review billing inserts for service updates and news from Sanitary Engineering.

Actively managing your Sanitary Engineering account can make paying bills and tracking usage much simpler.

Customer Service Options

For additional billing support, Miami County Sanitary Engineering offers several customer service options:

• Bill Pay Phone Line – Call 937-440-5653 for billing questions.

• Email – Email [email protected] for the quickest response.

• Office Hours – Visit the office Monday-Friday 8am-4:30pm if you need in-person help.

• After Hours Emergency – For water/sewer emergencies outside office hours, call 937-440-3911.

Don’t hesitate to reach out by phone or email if you need account support. The friendly Sanitary Engineering staff is ready to assist!

New Account Setup

If you’re moving to a new home or apartment in Miami County, you’ll need to set up a new Sanitary Engineering account. Here’s the process:

• Contact Sanitary Engineering 1-2 weeks before your move date. Provide new address and move date.

• Complete new account agreement form. Provide your information and mailing address.

• A $25 account activation fee will be billed. This establishes your account.

• Continue paying at old address until turn-off date, then pay new bill.

• Update your address through your online account or on mailed billing stubs.

With these steps complete, your Sanitary Engineering account will be ready for seamless service at your new residence in Miami County!

Moving Out and Closing Your Account

Closing your Sanitary Engineering account when moving out is also straightforward:

• Notify the office of your move-out date at least 1 week in advance.

• Keep paying your bill up through this final date. Request a final bill if needed.

• Provide a forwarding address to have your security deposit refund ma