If you’re a Middle Tennessee Natural Gas (MTNG) customer looking for convenient ways to pay your natural gas bill each month, paying online is an excellent option. In this comprehensive guide, we’ll walk through everything you need to know about the online bill pay options available for MTNG customers, the benefits of paying online, tips for avoiding fees, and answers to frequently asked questions.
First let’s provide some background on Middle Tennessee Natural Gas Utility District. MTNG is a municipally-owned natural gas utility that provides gas service to over 20000 homes and businesses in Middle Tennessee. Their service area covers parts of Nashville, Murfreesboro, Franklin, Spring Hill, Columbia, Lewisburg, and other communities.
MTNG is governed by an 11-member Board of Commissioners and is not-for-profit meaning any revenues above operating costs go back to customers in the form of lower rates. They’ve been serving Middle Tennessee for over 60 years.
Why Pay Your MTNG Bill Online?
There are many good reasons to pay your monthly natural gas bill to MTNG online
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Convenience – Pay anytime, day or night, without leaving home. Avoid traffic, lines, and limited office hours.
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Speed – Online payments credit to your account immediately, avoiding mail delays.
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Security – Payment info is encrypted to keep your data safe. Much more secure than mailing paper checks.
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Use: You can pay using any internet-connected device, like a computer, smartphone, tablet, etc.
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** simplicity** – The online process is designed to be fast and user-friendly. Easy even for those less tech-comforable.
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Organization – Payment history is stored in your online account for hassle-free recordkeeping.
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Control – Set up automatic recurring payments to avoid late fees. Update payment methods at any time.
Paying online gives MTNG customers flexibility, convenience, and peace of mind.
How to Pay Your MTNG Bill Online
Paying your natural gas bill online with MTNG takes just a few quick steps:
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Visit Account Portal – Go to mtng.com and click on “MTNG Customer Portal” to access your account.
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Log In – If new, follow prompts to create an online profile. Returning customers log in with email and password.
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Select Pay Bill – Choose “Make a Payment” from top menu and pick payment amount due.
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Enter Payment Details – Provide account number, card number or bank account info. Choose to pay now or setup recurring.
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Confirm Payment – Carefully review payment details before submitting.
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Get Confirmation – You’ll receive a payment confirmation number and email after successful payment.
The whole process takes just a minute or two start to finish.
Payment Methods Accepted
To provide flexibility, MTNG offers numerous ways to pay your natural gas bill online:
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Credit/Debit Card – Visa, MasterCard, Discover, American Express
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eCheck – Use your checking account and routing number
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MTNG Autopay – Recurring payments directly from your account
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Mobile App – Android and Apple options available
Choose the payment method that best suits your needs and preferences. Just have details handy.
Tips to Avoid Transaction Fees
Note that MTNG online payments do incur transaction fees (to the vendor, not MTNG) with two exceptions:
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MTNG Bank Draft – Free monthly autodraft payments directly from your bank account
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Online Bill Pay – Check with your bank if they offer free payments through their online bill pay
To avoid fees, you can:
- Enroll in MTNG Bank Draft for autopay
- Use your bank’s online bill pay system
- Limit card payments to minimize transaction costs
Frequently Asked Questions
Q: When can I pay online?
A: MTNG online payments can be made 24/7. Payments will apply same day if submitted before 7 PM CST on business days.
Q: Is there a fee to pay online?
A: There are no fees for Bank Draft or possible Online Bill Pay. Card/eCheck payments incur transaction fees of 2.4% or $1.95 per payment.
Q: How long for an online payment to process to my account?
A: Online payments should credit to your MTNG account almost instantly after the transaction processes.
Q: Can I set up recurring automatic payments?
A: Yes, you can enroll in autopay through the MTNG customer portal to have payments drafted from your account monthly.
Q: How do I get started paying online?
A: Visit mtng.com and click “MTNG Customer Portal” to access your account and payment options after logging in or enrolling.
Contact MTNG With Any Issues
If you have any trouble with your online payments, MTNG’s customer service team is available to help:
Phone: (615) 893-7225
Email: [email protected]
Office Hours: Monday – Friday, 8AM – 4:30PM CT
The MTNG team can answer any payment questions and resolve any payment issues.
Conclusion
Paying your natural gas bill online is the most convenient and hassle-free option for MTNG customers. By using MTNG’s online account portal and following the steps outlined here, Middle Tennessee gas customers can securely pay their bills from home in minutes. Just be sure to enroll in Bank Draft or check Online Bill Pay availability to avoid transaction fees. Paying online gives you more control and makes managing your monthly gas bill simple and stress-free.