To keep your water service going, it’s important to pay your bill on time every month. Military Highway Water Supply Corporation gives you a number of ways to pay your bill, so it’s quick and easy. Some people like to pay by phone, mail, online, or in person. There is a way to pay that works for everyone.
Pay Online
For many people, paying their water bill online through the Military Highway Water Supply website is the fastest and easiest way to do it. You can pay as a guest without logging in, or you can create an account to get access to more features.
To pay online as a guest, you will need your account number and exact amount due. Simply enter the payment details and submit Payments can be made by credit/debit card or e-check
By registering for an online account, you can view balance and payment history, manage autopay and paperless billing, and receive notifications. Online payments are processed immediately, so your account is credited right away.
Pay by Phone
Military Highway Water Supply also offers a pay-by-phone option through Paymentus. Call toll-free 1-844-838-5345 and provide your account details. Phone payments can be made by credit/debit card or e-check. A convenience fee does apply when paying by phone.
Phone payments are fast and easy when you don’t have time to log into your account Customer service agents are also available if you need any assistance with your payment,
Pay by Mail
Sending a check or money order by mail gives you a convenient way to pay your water bill each month Be sure to include your account number and exact amount owed on your payment
Mail your check or money order to:
Military Highway WSC
PO Box 250
Progreso, TX 78579
Allow 5 business days for delivery and processing time. Do not send cash by mail.
Pay In Person
For those who prefer to pay their bills in person, Military Highway Water Supply has an office located at:
4000 US-281
Mercedes, TX 78570
The office is open Monday through Friday from 8:15am to 4:45pm, excluding 12pm to 1pm. You can make a payment via cash, check, money order or credit/debit card at the office. A drive-thru lane is also available for quick and convenient payment drop-off.
Auto-Pay and Recurring Payments
Signing up for auto-pay or recurring payments through your online account is a great way to avoid late fees. With auto-pay, your bill amount is automatically deducted from your bank account each month on the due date.
For recurring payments, you manually schedule and confirm your payment each month on the date you choose. Auto-pay and recurring payments give you peace of mind your bill is paid on time.
Payment Processing Timeframes
To avoid any late fees or service interruptions, be aware of the processing times for each payment method:
- Online – Instantly processed
- Phone – Within 1 business day
- Mail – Within 5 business days
- In person – Same day
- Auto-pay – On due date
Build in buffer time if your payment is due soon. Online payments have the fastest turnaround.
Review Account Details
Log into your online account regularly to review your water usage and billing details. Watch for any spikes in usage that may indicate leaks. Also update your contact information and password occasionally.
Keeping your account details current ensures your payments are applied correctly and bills are delivered promptly each month.
Avoid Service Disruptions
Having your water shut off due to non-payment is inconvenient and costly to restore service. Avoid service interruptions by paying your Military Highway Water Supply bill in full and on time every month.
If you are having difficulty paying your bill, contact customer service right away to discuss payment plan options and avoid disconnection. Do not let your account become delinquent.
Special Payment Arrangements
Military Highway Water Supply understands special payment arrangements may be needed in certain situations. Payment extensions, payment plans and adjusted due dates can be set up on a case-by-case basis.
Contact customer service as soon as possible if you will have difficulty paying your full balance by the due date. Special arrangements must be approved in advance to avoid disconnection. Proof of hardship may be required.
Moving Out? Request Final Bill
If you are moving out of your home or apartment, contact Military Highway Water Supply a few days before your move date to request a final bill. Provide them with your move out date and forwarding address.
Your final bill will include any outstanding charges and your water deposit refund if applicable. Pay your final bill promptly to avoid having an outstanding balance sent to collections.
Avoid Late Fees
Military Highway Water Supply charges a 10% late fee on past due balances each month. Payment is due by the due date printed on your monthly bill to avoid late fees being applied.
If your due date falls on a weekend or holiday, your payment will be processed the next business day without penalty. Pay on time and avoid unnecessary late fees on your account.
Payment Assistance Programs
For low-income customers who qualify, Military Highway Water Supply participates in TX HHS LIHEAP utility assistance programs. LIHEAP provides grants to help pay water and sewer bills.
In addition, their Helping Hands assistance program accepts donations to assist families in need with their utility bills. Contact Military Highway Water Supply to learn more about bill payment assistance options.
Budget Billing Option
To make your monthly water bill payment amount more predictable, ask about Military Highway Water Supply’s budget billing option. With budget billing, you pay the average of your previous 12 months of usage instead of your actual usage each month.
At the end of your budget billing period, your account is reconciled and adjusted accordingly. Budget billing helps avoid large fluctuations in your monthly water bills.
Payment Policies and Fees
Be aware of Military Highway Water Supply’s payment policies and fees:
- Bills are issued monthly and due upon receipt
- Late fee of 10% applied to past due balances
- Shut-off fee of $100 for non-payment disconnections
- Payment by check requires valid ID and proof of ownership
- Returned checks incur a $25 fee
- Cash payments limited to $1,000 per day
Avoid fees by paying your bill in full and on time. Contact Military Highway Water Supply if you have any questions regarding their payment policies. Having clear payment expectations helps avoid surprises on your bill.
By clearly outlining Military Highway Water Supply’s payment options and policies, customers can choose the best method for paying their water bill on time each month. Pay online, by phone, mail or in person using whichever option fits your needs and schedule. Most importantly, pay by the due date to prevent late fees or service disruptions.
Acceptable Forms of Identifications
The City of Norfolk accepts any of the following as forms of identification at the time of application for service:
- Valid driver’s license
- Military ID
- Social security card
- U.S. passport
- Birth certificate
- Permanent resident card
- Alien registration receipt card
- Unexpired foreign passport
- Email as an attachment
- Fax to 757-664-6375
- Deliver in Person or Mail to Customer Care Office at 401 Monticello Avenue, Norfolk, VA. 23510
Assuming party agrees to pay arrears already assessed on account if applicable. Citizens will be asked to provide the following for each named party who will be assuming the account:
- Social security numbers for all responsible parties
- Copy of each adult’s government-issued ID(s)
- Authorizing documentation such as Power of Attorney (POA), death certificate, marriage certificate, etc.
- Two contact telephone numbers
- Mailing/bill address (if different from service address)
- Date(s) of birth
- Place of employment
The existing account must be current. Arrears must be paid in advance of the transfer.
Those transferring service locations will be asked to provide:
- Proof of ownership or lease
- Social security numbers for all responsible parties
- Copy of each adult’s government-issued ID(s)
- Two contact telephone numbers
- Mailing/bill address (if different from service address)
- Date(s) of birth
- Place of employment
H2O-Help to Others Program Available to Assist with Water Utility Bill:
Through H2O, families or individuals in danger of losing residential water service because of a family crisis can receive one-time financial assistance to pay their local public utility and/or HRSD bill. Visit www.shareh2o.org.
Pay in Person Locations
You may pay your utility bill in person at the following locations. Cash, checks, and money orders are accepted at the payment windows.
MILITARY HIGHWAY WATER SUPPLY CORPORATION LAWSUIT
What are the peak hours for Military Highway water supply?
Military Highway Water Supply Corporation is urging its residents to please conserve water during peak hours of 6:00PM to 10:00PM. Extremely high temperatures are challenging our water plants the ability to meet demand. Please do your part and help conserve this valuable resource. Read More »
What services are available on the mhwsc online payments website?
Welcome to our online payments website! The following services are available: View and pay accounts online – Utility Bill Payment System Return to MHWSC home page – MHWSC
How do I pay mhwsc by phone?
Simply call our payment partners, Paymentus, Inc. at 1-844-838-5345 and have your account number and payment information handy.* *There is a convenience fee charged for this service by the company, Paymentus, Inc., that processes phone payment for MHWSC. Automatic Bank Draft You are able to sign up for automatic bank draft payments.
How do I sign up for mhwsc?
To sign up you need to go the main office and fill out the necessary paperwork. *MHWSC reserves the right to add, change, or terminate payment options at any time. Welcome to the Official Website of Military Highway Water Supply Corporation in Mercedes, TX!