Simplifying Medical Bill Payments with Millennia Patient Services

Having to pay medical bills can be confusing stressful and frustrating. However, with Millennia Patient Services, the process is streamlined to be as simple and straightforward as possible. In this article, we’ll explore what Millennia Patient Services is, the benefits it provides, and how it can make paying your medical bills an easier experience.

What is Millennia Patient Services?

Millennia Patient Services is a medical bill payment and support system offered by Millennia, a healthcare technology company It serves as a one-stop platform for patients to view, manage, and pay their outstanding medical bills

Millennia partners directly with hospitals, health systems, physician offices, and medical providers to handle payment processing and support on their behalf. So when you see a charge from Millennia on your bank statement, it means they are collecting payments for that medical provider.

Millennia currently serves over 1,700 healthcare facilities across 43 states. They process over $400 million in medical bill payments annually.

Key Features and Benefits

There are several key features and benefits that make Millennia Patient Services stand out:

Consolidated Platform

Patients can log in to access and manage bills from multiple providers in one place. No more sorting through piles of statements or logging into different portals.

Payment Processing

Millennia offers various payment options including credit/debit card, bank account, HSAs, and flexible payment plans. Payments can be made online, over the phone, or by mail.

Payment Estimates

Patients can view personalized estimates for what they will owe based on benefits and insurance coverage. This eliminates surprise bills.

Payment Reminders

The system can send automated reminders when bills are due to help patients stay on track.

Support Options

Patients get access to real people who can answer questions, explain charges, set up payment plans, and more. Support is available by phone and email.

Mobile Accessibility

Millennia offers web and mobile apps so patients can manage bills on the go.

Who Uses Millennia Patient Services?

Millennia Patient Services is used by two main groups:

Patients

Patients use Millennia to view, manage, and pay outstanding medical bills from participating providers. This gives them greater visibility, convenience, and control over the process.

Healthcare Providers

Hospitals, physician offices, health systems and other providers partner with Millennia to outsource their medical billing and payment support. This saves administrative costs while also improving the patient financial experience.

Some of the specific types of healthcare providers served include:

• Physician practices and medical groups
• Hospitals and health systems
• Urgent care centers
• Imaging centers
• Surgery centers
• Cancer treatment centers
• Pediatric practices
• Other specialty healthcare providers

Millennia currently serves providers across a wide spectrum of specialities like orthopedics, cardiology, urology, ENT, gastroenterology, oncology, pediatrics, and more.

The Patient Journey with Millennia

To understand how Millennia Patient Services works, let’s walk through the typical patient journey:

1. First Medical Appointment

When a patient has their initial appointment with a participating provider, Millennia integrates with the provider’s system to access key details like demographics, insurance information, and more.

2. Benefits Verification

Millennia automatically verifies the patient’s benefits and provides a personalized estimate of their out-of-pocket costs. The patient is now aware upfront what they will owe.

3. Receiving Medical Services

The patient receives their medical services. Millennia keeps tabs on their evolving account balance.

4. Bill Sent to Patient

Once services are performed, Millennia sends the patient an easy-to-understand consolidated bill on behalf of the provider.

5. Patient Payment & Support

The patient can log into their Millennia account online or via mobile app to view their bill. They can make a payment or set up a payment plan. If they have any questions, Millennia’s support team is available by phone or email.

6. Payment Sent to Provider

When the patient submits payment, Millennia processes the payment and sends the collected funds directly to the provider.

This streamlined process minimizes confusion for the patient while maximizing convenience. It also accelerates payment collection for the healthcare provider.

Millennia Patient Support Services

A major benefit of Millennia is the dedicated patient support team. This provides a human touchpoint for patients throughout the billing and payment process.

Millennia patient support services include:

• 24/7 Phone Support – Patients can call in to speak with a representative and get answers to billing questions.

• Secure Email – Patients can send private email inquiries to the support team.

• Payment Plan Assistance – Support can help patients set up manageable monthly payment plans tailored to their financial situation.

• Balance Clarification – Support can explain outstanding balances and charges in easy to understand language.

• Payment Processing – Support can take payments over the phone or assist with online payments.

• Account Review – Support can review the patient’s account and bill status upon request.

Having access to real human support enables patients to get information needed to pay their bills in a timely manner.

Benefits for Healthcare Providers

Partnering with Millennia Patient Services offers a multitude of benefits for healthcare providers including:

• Increased Patient Collections – Providers see 100-300% increases in patient self-pay revenue on average. Millennia helps drive faster payment while improving yield.

• Lower Administrative Costs – Outsourcing billing and support reduces overhead costs associated with managing these processes in-house.

• Improved Patient Satisfaction – Millennia’s patient-friendly system results in 93% patient engagement and 98% satisfaction rates based on surveys. Higher satisfaction leads to better reviews and referrals.

• Enhanced Cash Flow – Accelerated patient payment improves cash flow which contributes to a healthier financial bottom line.

• Streamlined Processes – Automated workflows eliminate labor-intensive manual processes involved in patient billing and payment.

• Customized Reporting – Providers get access to customized reports and analytics that offer insights into performance.

• Seamless Integration – Millennia can connect directly with leading practice management and EHR systems for smooth data exchange.

The combination of increased revenue, lower costs, and improved patient satisfaction makes Millennia Patient Services an attractive option for provider organizations seeking an optimized payment solution.

Benefits for Patients

On the patient side, the key advantages of using Millennia Patient Services include:

• Lower Stress – The system reduces anxiety, confusion, and frustration commonly associated with medical bills.

• Convenience – Patients can access billing details and make payments 24/7 online or via mobile app.

• Clarity – Payment estimates and easy to understand bills eliminate surprise charges. Support staff clarify anything not understood.

• Payment Flexibility – Various payment methods and financing options make paying medical bills easier.

• Better Tracking – All bills centralized in one portal means patients have complete visibility and don’t miss payments.

• Enhanced Communication – Automated reminders and quick access to support keeps patients in the loop.

• Time Savings – Less time spent dealing with medical bills means more time for other priorities.

• Peace of Mind – Payment plans give patients a path forward even if they cannot pay the full balance upfront.

Millennia essentially provides patients with a personal billing assistant that looks out for their best financial interests regarding medical expenses.

Is Millennia Patient Services Right for You?

If you are a patient who finds medical bills frustrating, confusing, or wish you had more payment flexibility, Millennia Patient Services may be a great solution. The benefits highlighted above can significantly improve the billing and payment experience.

Patients should first check with their healthcare providers to see if they currently partner with Millennia. The service is ideal for those seeing doctors or getting care at hospitals that already use Millennia for billing support.

For healthcare organizations, partnering with Millennia Patient Services can be a smart decision to streamline revenue cycle management, lower administrative burden, and boost patient satisfaction ratings. Millennia integrates with most practice management and EHR systems and tailors their solutions to each client’s needs.

To learn more and get a consultation, providers can visit Millennia’s website at www.millenniapay.com. Patients who see Millennia charges on a statement from their healthcare provider can call Millennia’s support line at 1-888-531-6406 for any billing questions.

Paying medical bills doesn’t have to be a painful experience. Millennia Patient Services offers a modern platform with payment convenience and world-class support to ease patient frustrations. Integrating financial care with clinical care is the future of healthcare. Millenn