How to Pay Your Bill with Missoula Electric Cooperative

Paying your monthly electric bill to Missoula Electric Cooperative (MEC) is easy and convenient with several options to choose from. This comprehensive guide will walk you through everything you need to know about managing payments for your MEC account.

Getting Started: Accessing Your MEC Account Online

The fastest way to pay your MEC bill and manage payments is through SmartHub, the online account portal. Here’s how to get logged in:

• Go to missoulaelectric,smarthubcoop and click “Pay Bill” in the upper right

• Enter your account number and password. If you haven’t registered, click “New User” to set up your account.

• Once logged in you’ll see your account overview with your current balance payment history, scheduled payments, and more.

Now you’re ready to pay your bill, set up autopay, view past statements, and manage payments.

Paying Your Current Bill

To pay your outstanding balance for the month:

• In SmartHub, click on the “Billing & Payments” tab.

• Select “Pay Now” to make a one-time payment.

• Choose a payment amount and method. You can pay by credit/debit card, checking account, or MEC account credit.

• Enter your payment details and submit.

• You’ll receive a confirmation email and your payment will be applied instantly to your account.

Paying through SmartHub is the fastest way to avoid late fees. For added convenience, set up autopay.

Setting Up Recurring Payments

To setup automatic monthly payments:

• In SmartHub, go to the “Billing & Payments” section.

• Click “Auto Pay Program” and fill out the enrollment form.

• Select the date you want payments processed each month.

• Enter your payment method information.

• Agree to the terms and click “Submit” to complete enrollment.

Now MEC will automatically charge your card or account each month on the date you specified, ensuring you never miss a payment.

Paying Your Bill by Phone

If you prefer to pay by phone:

• Call MEC at 1-844-978-2582. Choose the “Bill Payment” option.

• Enter your 10-digit MEC account number using your phone keypad.

• Select whether to pay the full balance or a custom amount.

• Provide your debit/credit card details for payment.

• A confirmation number will be provided upon payment completion.

The automated phone system is available 24/7 for your convenience. Call anytime to make a quick payment.

Paying in Person

To pay your bill in person with cash, check, or money order:

• Visit the MEC headquarters at 1700 West Broadway in Missoula.

• Bring your latest bill or know your 10-digit account number.

• Transactions can be made at the front desk during business hours, Monday-Friday from 8am-5pm.

• Get a receipt as proof of payment. Your balance will be updated instantly.

Paying at the MEC office allows you to pay with cash and get in-person support. Just note limited hours.

Mailing a Payment

To pay by physical check or money order:

• Write your 10-digit MEC account number on the payment.

• Make checks payable to “Missoula Electric Cooperative”

• Mail your payment to: MEC, 1700 West Broadway, Missoula, MT 59808

• Allow 7-10 business days for mailed payments to process.

• Payments must be received by the due date to avoid late fees.

While less convenient than online payments, mailing a check is a simple option. Just be sure to pay well ahead of your due date.

Paying with MEC Account Credit

If you have a credit on your MEC account, you can use this balance towards your bill:

• When making a payment in SmartHub, choose “MEC Account Credit” as the payment method.

• Your available credit will auto-populate. Use all or some of this credit to pay.

• Complete payment and your credit will be instantly applied.

Account credit can be acquired through refunds, deposits, or overpayment. Using your credit is an easy way to lower or eliminate your monthly electric bill.

Understanding Billing Cycles and Due Dates

To avoid late fees, it’s important to pay your bill by the due date:

• MEC bills on a monthly billing cycle. Your meter is read around the 25th of each month.

• Bills are mailed on the 1st of the month and due on the 20th.

• If you don’t receive your bill, log into SmartHub to view your balance.

• A late charge of 1.5% is applied to unpaid balances after the due date.

Paying by the 20th ensures you don’t incur penalties. For easiest tracking, setup autopay in SmartHub.

Getting Account Support from MEC

If you have any questions or issues with your electric account or bill payment, contact MEC’s team:

• Call 1-800-352-5200 to speak with a member services representative.

• Email [email protected] for detailed account assistance.

• Chat live on SmartHub with an agent during business hours.

• Visit or mail payments to the MEC office at 1700 West Broadway in Missoula.

MEC aims to provide prompt, personalized support via phone, email, chat, and in person.

Avoiding Power Disruption with On-Time Payments

To avoid service interruption, make sure to pay your MEC bill on time every month:

• If your balance remains unpaid for 35 days past the due date, MEC may disconnect your electric service.

• Power will be remotely disconnected at the meter. Your home/business will lose electricity.

• To restore service, you must pay the past due amount IN FULL plus a $50 reconnection fee.

Stay on track with payments or contact MEC immediately if you anticipate issues paying on time. Maintaining service continuity should be a top priority.

Taking Advantage of Paperless Billing

For added convenience, go paperless by managing everything electronically:

• In SmartHub, click “Update My Printed Bill Settings”.

• Select “Go Paperless” to stop mailed paper bills.

• You’ll receive email notifications when new bills are ready to view in SmartHub.

Going paperless saves resources while keeping all your account details right at your fingertips electronically.

Making the Most of Your Online Account

The SmartHub portal allows you to do more than just pay bills and view statements:

• Monitor your electric use over time and view daily consumption.

• Contact member support directly through SmartHub messaging.

• Access special offers, energy-saving tips, and program details.

• Update account and contact information.

• View outage status and report outages.

• Go paperless and reduce clutter.

Your MEC online account puts account management, communication, and bill payment all in one convenient place!

Paying Your Bill Is Simple with MEC

As you can see, Missoula Electric Cooperative makes managing your account and paying your bill quick and easy through SmartHub and other convenient options. Avoid late fees and service interruptions by paying your balance on time and in full each month. Contact member support if any questions come up during the payment process.

Now that you know the ins and outs of MEC billing and payment, you can keep your electric account current and maintain uninterrupted service to your home or business. Electricity is an essential utility, so pay your bill promptly and leverage the great features of your online account.