How to Pay Your Moon Lake Electric Bill

Having reliable electricity is essential for modern life To keep the lights on and appliances running, customers of Moon Lake Electric Cooperative must pay their electric bills on time each month With several ways to pay, Moon Lake makes it convenient to handle your bill payment responsibilities. This guide will walk through the various options to pay your Moon Lake electric bill.

Reviewing and Understanding Your Bill

When your monthly Moon Lake electric bill arrives, take a moment to review it carefully before paying Some key elements to look for include

Account number – Needed for payment and inquiries.
Service address – Verify it matches your location
Billing date – The service period covered, normally one month.
Due date – Date payment must be received to avoid late fees.
Previous balance – Any unpaid balance from prior bills.
Current charges – Your usage charges for the current period.
Taxes and fees – Additional utility fees and taxes.
Total amount due – The total payment required for that billing cycle.

Reviewing the details ensures you pay the correct amount and catch any billing concerns early. Contact Moon Lake customer service with questions.

Ways to Pay Your Moon Lake Electric Bill

Moon Lake Electric offers several payment options to suit different needs:

Pay Online

The easiest way for most customers is paying online through SmartHub. You can use a bank account, credit or debit card. Payments process instantly, avoiding late fees.

Pay via Mobile App

Download the SmartHub app to pay through your mobile device using a bank account or card. Quickly pay on the go before your due date.

Pay by Phone

Call Moon Lake at 1-435-722-5400 to pay over the phone using a bank account or credit/debit card. Make sure to have your account number handy.

Pay by Mail

Detach the payment stub from your bill and mail it along with a check or money order to the payment address. Allow 7-10 days for delivery.

Pay in Person

Visit a Moon Lake office in Roosevelt or Duchesne to pay your bill with cash, check, money order or card.

Auto-Pay and Recurring Payments

Set up automatic monthly payments from your bank account or credit card so your bill is paid on time without any effort.

Pay at Authorized Payment Centers

For added convenience, pay your Moon Lake electric bill at local stores that serve as payment centers. Bring your account number.

Pay via Bank Bill Pay Service

If available through your bank, use its online bill pay feature to mail a check to Moon Lake monthly. Allow 7-10 days for processing.

Avoiding Late Payments and Fees

Paying late can lead to penalties or even service disconnection. Use these tips to help pay on time:

Mark your due date on your calendar so it doesn’t sneak up on you.
Sign up for payment reminders through SmartHub.
Enroll in auto-pay or recurring payments for hands-free billing.
Pay online for instant processing compared to mailing payments.
If mailing payment, allow 7-10 days for it to reach Moon Lake before the due date.
Pay a few days early if your due date falls on a weekend or holiday.
Contact Moon Lake immediately if you expect difficulty paying on time.

Keeping your electric account current avoids headaches like late fees or service interruptions. Moon Lake aims to offer payment flexibility to fit every customer’s needs.

Payment Assistance Programs

If you’re struggling to keep up with electric bills, Moon Lake offers programs that may help:

Payment Arrangements

Moon Lake will work with you to set up a payment plan for past due balances so you can pay over time.

LIHEAP Energy Assistance

This federal program provides bill payment assistance to qualified low income households. Apply through your state or local LIHEAP agency.

Operation Round Up

Round your bill up to support this program providing bill assistance to members in need. Sign up through SmartHub.

Budget Billing

Have equal monthly bills to make budgeting easier. Your payment is based on average usage over 12 months.

Gift Certificates

Friends or family can give you a payment gift certificate for your Moon Lake bill. Certificates are available for any denomination.

If eligible, take advantage of these programs to help manage electric costs. Showing a willingness to pay responsibly can help you qualify.

Preparing for Future Electric Bills

While paying your current bill, use these tips to prepare for costs ahead:

Review your usage and look for conservation opportunities to help lower future bills.
Have an emergency fund to cover utility bills in hard times. Aim for $1,000 or more in savings.
Ask about payment plan options before an emergency arises.
Know available assistance programs and income criteria.
Enroll in budget billing to have predictable bills each month.
Consider prepay electric service to better control costs.

Take charge of your electric bills by utilizing the many payment methods Moon Lake offers. Maintaining a positive payment history ensures you continue receiving uninterrupted service. Reach out for help managing costs if ever needed.

Getting Started with SmartHub is as Easy as 1-2-3!

As you work down this page, youll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register Your Account (Web)

Both platforms are part of Moon Lake Electric Association, Inc.âs online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Moon Lake Electric Association, Inc. at (435) 722-5400 for assistance. *** OR *** Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.) NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number. Downloads:

Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:

Visit the Apple App Store or Google Play on your phone or tablet and search for âSmartHub.â Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you havent registered yet, follow the instructions below. Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:

By default, when signing up with SmartHub, you are automatically enrolled in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. Heres how to change your preference to participate in paperless billing: On the website: ââClick on My Profile ââClick on Update My Paperless Settings. ââYou can then choose your preference by selecting On or Off for paperless billing On the app: ââSelect Settings ââSelect Paperless Bill Settings ââThen, you can select On or Off for paperless billing

Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences. ââLog in to your SmartHub account ââClick on “Notifications” ââClick Manage Contacts to add or change email address and phone numbers ââAdd email address or phone number ââEnter verification code to activate ââClick on Manage Notifications to update/change SMS and email alerts To register on SmartHub, please visit SmartHub Registration. *If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address. Once you have your text and/or email addresses set up, do the following: ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options

ââLog in to SmartHub. ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options

Auto Pay is a convenient option to pay your bill each month. Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Moon Lake Electric Association, Inc. to withdraw funds from your selected account to pay your monthly bill on the due date. No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so. IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your bill and mail to:

Moon Lake Electric Association, Inc. PO Box 337 Roosevelt, UT 84066

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. On the website: ââClick on Billing & Payments ââClick on Auto Pay Program on the sidebar ââClick on Sign Up for Auto Pay ââAccept the Terms and Conditions then follow the instructions. On the app: ââSelect Pay My Bill ââSelect Auto Pay Program ââFollow the instructions above.

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, youâll be required to provide a stored payment account to pay your Moon Lake Electric Association, Inc. bill. On the website: ââClick My Profile ââClick on Manage My Stored Payment Accounts ââFollow the instructions to provide a bank account or card information. ââYou can add multiple bank accounts and cards under your stored payment accounts. On the app: ââSelect Pay My Bill ââSelect Stored Payment Accounts ââSelect Add a Payment Method ââSelect which type of card or bank account information you will provide ââFollow the instructions to provide a bank account or card information.

Why do some California customers pay twice as much as the rest of the U.S. for their electricity?

How do I pay my Moon Lake electric bill?

Moon Lake Electric has a variety of convenient methods to pay your bill; online, in person, by mail, and from our mobile app found in the Google App Store or Apple App Store! The Official Moon Lake Electric Association Inc. home page. Our Power is Your Cooperative.

How do I contact Moon Lake electric?

If you have a problem, call us at Moon Lake first. If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City at (801)-530-6652, and toll-free statewide at (800)-874-0904. The Official Moon Lake Electric Association Inc. home page. Our Power is Your Cooperative.

Why buy from Moon Lake electric?

By purchasing electricity from Moon Lake Electric Association, you have become much more than a power consumer you are a member owner! As a rural electric cooperative, Moon Lake Electric is not owned by investors. It is owned by each and every one of the people who purchase power from it.

Who owns Moon Lake Electric Association?

As a rural electric cooperative, Moon Lake Electric Association is not owned by outside shareholders. Instead, each member is more than a power consumer they are an owner of the company! For more information on becoming a member of the Moon Lake family, select the appropiate button from the list below.