How to Pay Your Mora-San Miguel Electric Bill: A Complete Guide

Paying your monthly electric bill to Mora-San Miguel Electric Cooperative (MSMEC) is easy and convenient with several options to choose from. In this comprehensive guide we’ll walk through everything you need to know about paying your Mora-San Miguel electric bill including online payments, budget billing, auto pay, mailing payments, and more.

Overview of Mora-San Miguel Electric Cooperative

First, a quick introduction to MSMEC. As a member-owned electric cooperative, MSMEC provides electricity to homes, businesses, and communities across Northeastern New Mexico Some key facts

• Formed in 1946 to bring power to rural areas.
• Headquartered in Mora, NM with local offices in Pecos, Wagon Mound, and Springer.
• Over 5,800 meters served across 4,000+ miles of power lines.
• Governed by a 7-member Board of Trustees elected by co-op members.

As an MSMEC member, you become a partial owner of this non-profit co-op. You elect board representatives and all revenues go back into improving the system reliability, member services, and rates.

Ways to Pay Your MSMEC Electric Bill

MSMEC offers several options for how to pay your monthly electric bill conveniently:

Pay Online

The easiest way for most members is paying online via SmartHub. With SmartHub you can:

• View your current and past bills
• See payment history
• Make a one-time payment via debit/credit card or checking account
• Set up recurring auto-pay

Registering for SmartHub is easy – just have your account number handy. The 24/7 online access makes managing your electric account quick and convenient.

Budget Billing

To avoid bill fluctuations, consider MSMEC’s Budget Billing plan. This allows you to pay a consistent amount each month based on your past average usage. Your co-op will monitor and adjust the monthly budget amount periodically to reflect changes in rates or usage.

Auto Pay

You can also set up automatic monthly payments directly from your credit card by contacting MSMEC. Payments will debit from your card each month on the due date so you don’t have to remember. No additional fees apply for this paperless auto-pay option.

Mail In Payment

If you prefer to mail in a physical check or money order, you can send your payment to the address printed on your monthly bill. Be sure to include your account number and the payment stub from your bill. Allow 5-7 business days for mailed payments to process.

Pay in Person

You can also pay in person at either MSMEC office – the main headquarters in Mora or the Pecos office. They accept cash, check, money order, and credit/debit payments. Wait times are usually minimal and the staff can help with any account questions.

Payment Drop Box

For simple after-hours payment drop off, use the drive-up payment drop boxes located at both the Mora and Pecos offices. Payments left in the drop boxes will be processed the next business day.

Managing Your Electric Account Online

The SmartHub online member portal and mobile app make managing your MSMEC electric account easy and convenient. With SmartHub you can:

• Check your current balance
• Monitor usage trends
• View and pay bills
• Set up recurring payments
• Report outages
• Contact customer service

Plus the mobile app lets you access account info on the go from your smartphone or tablet. Download and register for SmartHub to simplify your electric account management.

Billing Schedule, Due Dates and Late Fees

MSMEC issues bills monthly for residential members. Your specific bill generation, due date, and late fee rules include:

• Bills generated – on the 25th of each month
• Due date – 20th of the following month
• Late fee – 10% applied if not paid by due date
• Disconnect date – 10 days after due date if still unpaid

So for example if your bill for June usage generates on June 25th, payment will be due July 20th to avoid late fees, with potential disconnection on July 30th if unpaid.

Keeping track of due dates for on-time payment is essential to avoiding extra fees. Sign up for billing alerts through SmartHub to stay on top of your due dates.

Payment Assistance Programs

If you’re struggling to pay your electric bill, MSMEC offers programs to help qualified low-income members:

• LIHEAP – Government assistance program, apply locally
• Energy Share – Donated funds to help cover bills
• Payment plans – Arrange installments on past due balances
• Budget billing – Consistent payments to help planning

Contact your co-op right away if you anticipate problems paying your bill so they can go over available assistance. Acting quickly improves the chances of working out a solution to keep your power on.

Saving on Your Electric Bill

A few simple ways to reduce your monthly electricity costs include:

• Switch to LED light bulbs – Use 75% less power than incandescents

• Weatherize your home – Seal drafts and add insulation to prevent wasted energy

• Run full appliance loads – Avoid partial loads which use more power per item

• Use a smart power strip – Cuts phantom load waste from chargers and electronics

• Try an energy audit – Your co-op may offer free audits to identify savings

• Take advantage of rebates – On LEDs, appliances, EVs, smart thermostats and more

• Shift usage off-peak when possible – Avoids higher demand charges

Even small changes add up, so consider energy efficiency upgrades whenever possible to lower your monthly bills.

Contact MSMEC for Account Assistance

If you have any questions or issues related to your electric account, MSMEC’s member services team is here to help:

• By phone – Call 505-387-2900 Monday through Friday from 8 AM to 4:30 PM.

• In person – Visit their Mora or Pecos offices during business hours

• Email – Reach out anytime at [email protected]

• SmartHub – Message them directly on the portal or mobile app

Let your co-op know if you need to set up a payment plan, dispute a charge, update account information, report an outage, or have any other billing or service issues arise.

Key Takeaways on Paying Your MSMEC Bill

Paying your monthly co-op electric bill should be quick and painless. Keep these tips in mind:

• Enroll in SmartHub to access your account and pay online

• Consider budget billing or auto-pay for consistent due dates

• Watch for due date alerts to avoid late fees

• Contact MSMEC immediately if you need assistance paying

• Take advantage of programs to help lower energy costs

As an MSMEC member, you have options in how to manage and pay for your electric service. Choose the payment and account management solutions that fit your lifestyle to make bill time easy and efficient. Reach out to your co-op anytime you need assistance or have questions about your electric service and billing.