Convenient Ways to Pay Your Morgantown Utility Board Bill

Keeping your utility services running smoothly involves paying your bill on time each month to the Morgantown Utility Board (MUB). MUB offers their customers various easy and convenient payment options. In this comprehensive guide, we’ll outline the methods available for paying your MUB bill so you can choose the one that best fits your needs.

Overview of Morgantown Utility Board

For those new to the area MUB is the municipal utility that provides water, sewer stormwater, and sanitation services to the city of Morgantown, West Virginia and surrounding regions. MUB is governed by a five-member Board of Directors and currently serves over 30,000 customers.

MUB utilizes advanced meters that transmit readings directly to their systems. This allows for detailed tracking of usage and billing. As a public utility, any revenue earned goes back into improving infrastructure and operations to benefit the community.

Now let’s look at how you can pay your MUB utility bill

Pay Online

The fastest and most convenient way to pay your MUB bill is through their online payment portal. You can access it from their website at mub.org.

To make an online payment, you’ll need your 10-digit MUB account number and the amount due. Payments can be made directly from your bank account or with a credit/debit card.

The online system allows one-time payments or recurring autopay setup. You can also go paperless with online billing to save time and resources. Payments made before 4:00 PM post to your account same-day.

Pay via the MUB Mobile App

In addition to the web portal, MUB offers a free mobile app for managing your account and payments on the go. The MUB Cust App is available for iPhone and Android.

Through the app you can quickly:

• Check your balance
• View billing history
• Make payments
• Monitor water usage
• Contact customer service
• And more!

The MUB app makes it easy to stay on top of your account from anywhere. Download it for convenient mobile access.

Pay by Phone

To make MUB bill payments over the phone, call 304-292-8443 during regular business hours of 8am – 4:30pm Monday through Friday. The automated system can take payments 24/7.

Have your MUB account number and credit/debit card ready when you call. Enter the details to process a quick payment by phone. One-time and recurring autopay can also be set up.

Pay by Mail

If you prefer to mail in payments, you can send a check or money order to:

Morgantown Utility Board
PO Box 852
Morgantown, WV 26507-0852

Please write your 10-digit MUB account number on the payment so it’s properly credited to your account. Allow 5-7 days for mailed payments to post.

Pay in Person

For in-person payments, you can visit the MUB office at 278 Greenbag Road, Morgantown, WV 26501. The customer lobby is open Monday – Friday from 8am – 4:30pm.

Payments can be made by cash, check, money order, or credit/debit card when paying in person. You will receive same day payment confirmation.

Use the 24/7 Drop Box

For payments beyond regular business hours, a secure drop box is located outside the MUB office parking area. Simply seal your payment in an envelope with your account details and drop it in the slot anytime day or night.

The drop box is checked daily, so payments are typically posted within 1-2 business days. The illuminated drop box is easy to access after hours or on weekends when making a trip to the office isn’t convenient.

Sign Up for AutoPay

For reliable, hassle-free bill payment, enroll in MUB’s autopay program. This automatically deducts your balance from a designated bank account or credit card on the due date each month.

With autopay, you don’t have to remember payment deadlines or take any action. Your utility account always stays current. Enroll through the online portal or complete an AutoPay form.

Consider a Prepayment Plan

MUB offers prepayment plans for customers wanting to pay ahead on their utility services. This allows you to pay into your account balance before the service period.

As you use services, the prepayment is deducted in real-time. You control when and how much to reload your prepaid account balance. This helps stick to a utilities budget without risk of late fees or service disruption.

Go Paperless

Sign up to go paperless with online billing and account management to streamline your payment process. You’ll receive email alerts when new bills are ready and can pay directly through electronic debits from your bank account.

Paperless billing saves paper, postage costs, and filing hassles. All your account details are securely accessible online anytime. Enroll through your online account portal.

Avoid Late Fees with Reminders

Missing a utility bill payment can lead to annoying late fees. Sign up for free due date reminders from MUB and you’ll receive an email, text, and/or automated call before your bill is due so you can avoid late charges.

Payment reminders are a simple way to stay organized and prevent oversights that lead to late payments. Enable notices through your online account or by contacting customer service.

Look Into Assistance Programs

If you are having trouble paying your MUB bill, see if you qualify for any utility assistance programs. Options like LIHEAP and WVDHHR programs provide aid for low-income households struggling to cover energy bills.

In addition, MUB partners with local agencies who may be able to provide hardship support. Reach out to MUB’s customer care team to learn about assistance opportunities that can lower your bill.

Review Payment Policies

Before we wrap up this guide to paying your MUB bill, let’s review a few key payment policies to remember:

• Bills are issued bi-monthly and are typically due within 15 days of issue. Late fees apply after the due date.
• Disconnection may occur on past due accounts. Reconnect fees apply.
• Accepted payment methods include online, phone, mail, autopay, in person, and drop box.
• Cash payments are discouraged for safety reasons. Electronic payments are preferred.
• Please contact MUB if you need to set up an alternate payment plan for any reason.
• Customer service can answer questions about billing and payments from 8am – 4:30pm weekdays.

Stay Current with Ease

Paying your city utilities through Morgantown Utility Board is now a breeze with this overview of the flexible payment options at your disposal. From automatic monthly deductions to one-time online payments to mailing in a check, choose the method that is most convenient for your needs and schedule.

Sign up for account management tools that simplify bill payment and avoid late fees. With a few simple setup steps, you can make sure your MUB bill gets paid on time, every time without the hassle. Contact their helpful customer care team with any questions on selecting the best payment plan.