How to Pay Your Water Bill Online in Mount Washington, KY

Paying your water bill in Mount Washington, KY is easy and convenient when you do it online. The Mount Washington Water Company offers several ways for customers to pay their water bills digitally so you don’t have to worry about mailing payments or dropping off checks.

Overview of Mount Washington Water Company

People and businesses in Mount Washington, KY can get water and sewer service from the Mount Washington Water Company. The city owns the water company and is in charge of billing, collections, water quality, and upkeep for the infrastructure.

Some key facts about the Mount Washington Water Company:

• Physical address: 311 Snapp Street, Mount Washington, KY 40047
• Phone number: (502) 538-4216
• Office hours: Monday – Friday from 8:00 AM – 4:30 PM
• Accepts payments for water bills only

Why Pay Your Water Bill Online?

Paying your water bill online with the Mount Washington Water Company has many benefits:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid driving to the office or finding a stamp.

• Save Time – Online payments take just minutes to complete. No need to wait in line at the office.

• Payment History – Your payment history is stored in your online account so you can easily track payments.

• Automatic Payments – Set up recurring automatic payments from your bank account or credit card.

• Late Payment Prevention – Payments process quickly, reducing late fees.

• Flexible Payment Options – Choose to pay by credit card, debit card bank account or e-check.

How to Pay Your Water Bill Online

The Mount Washington Water Company offers three ways for customers to pay their water bill digitally:

1. Online Account Access

• Visit the water company website and click on “Pay My Bill”.

• If you already have an online account, log in with your username and password.

• If you don’t have an account click on “New Users” to register. You’ll need your account number and current balance.

• Select a one-time or recurring payment option and enter your payment info. Payments process immediately via credit/debit card or e-check.

2. Automated Phone Payment

• Call the payment line at (877) 720-6038 and follow the prompts.

• Enter your account number and payment amount

• Make a one-time payment using your credit card, debit card, or checking account.

• Payments process within 24-48 hours.

3. Bank Bill Pay

• Make payments directly from your bank account using your bank’s online bill pay feature.

• Add the water company as a payee, enter your account number, and schedule payments.

• Payments take 2-3 business days to process. Check with your bank on costs or fees.

Tips for Online Payments

Follow these tips when paying your water bill online:

• Double check that your payment info and amount are correct before submitting.

• Log in to your account soon after paying to confirm the payment went through.

• If paying after office hours on the due date, call the office to avoid late fees. Online payments take 24-48 hours to post.

• Save your payment confirmation numbers in case you need to reference them later.

• If signed up for auto-pay, verify funds are available in your linked bank account/card on the scheduled date.

What Payment Methods Are Accepted?

The Mount Washington Water Company accepts the following payment methods for online payments:

• Credit Cards: Visa, Mastercard, Discover

• Debit Cards: Can use debit card numbers to make online payments.

• Bank Account / E-Check: Link your checking account to make e-check payments.

• Mobile Pay: Download the water company’s mobile app to pay via Apple Pay or Google Pay.

• Cash: Not accepted for online payments. Must pay in-person or via night drop box.

Convenience Fees to Know

When paying your water bill online, be aware of these convenience fees:

• Credit/Debit Card Fees:

  • $2 for payments up to $150
  • 2.75% for payments over $150

• Bank Account / E-check: No fee

• Mobile Payments: No fee

• Automated Phone Payments:

  • $2 for payments up to $150
  • 2.75% for payments over $150

So if paying by card, try to keep payments under $150 to avoid the percentage fee. Linking a bank account is the most cost effective online option.

Avoid Late Fees and Disconnection

To avoid late fees and service disconnection, pay your water bill by the 15th of each month.

Keep these points in mind regarding cut-off policies:

• Bills are sent on the last business day of the month.

• Payment due date is the 15th of each month.

• Late fee of 10% charged after the 15th.

• Payments made online take 24-48 hours to post, so pay before the 15th.

• If service disconnected for non-payment, a $75 fee applies.

• After-hours reconnection costs $50 – $100 based on time.

Paying online helps avoid late payments since you can pay anytime from anywhere up to the due date. Just budget correctly for the 24-48 processing time.

Sign Up for Recurring Auto-Pay

For maximum convenience and on-time payments, enroll in the Mount Washington Water Company’s auto-pay program:

• Complete auto-pay enrollment form on the water company website.

• Select the date each month for payments to be deducted automatically.

• Auto-pay withdrawals are made on the 15th of each month or next business day.

• Payments are deducted from your authorized checking account.

• No fees apply to use auto-pay.

With auto-pay, your water bill is paid on-time each billing cycle automatically to avoid late fees or service disruption.

Check Your Water Usage and Account Balance

When you log into your online account on the water company website or mobile app, you can view:

• Current account balance

• Previous statement and payment history

• Detailed water usage by month

• Graphs of your usage patterns

Monitoring your usage and account balance helps ensure sufficient funds when automatic payments or bills come due. You can also track for any spikes in usage that may indicate leaks.

Get Account Alerts by Email

Another useful feature is setting up custom account alerts by email such as:

• Payment received confirmations

• Due date reminders

• Past due notifications

• Water service disruption alerts

To set up alerts, log into your online account and click “Notifications”. Check the alerts you want and enter your email address.

Helpful alerts prevent missed payments and keep your account in good standing.

How to Dispute an Online Payment

If you notice an error with an online payment amount or date, contact the water company right away to dispute the charges:

• Call (502) 538-4216 during business hours OR

• Email [email protected] detailing the payment issue

• Specify the payment date, amount, and issue

• Provide account number, address, and contact info in the email

The water company will investigate disputed payments and call or email you back regarding the status. Make sure to follow up if you don’t hear back within a few days. Don’t wait too long to report, as you have limited time to get errors reversed.

Protect Your Account Security

To keep your online water account secure:

• Create a strong password and change it every 6 months

• Don’t share your login credentials with others

• Look for the “https” in the website URL when logging in

• Avoid using public computers or Wi-Fi to login

• Setup account email alerts for unusual activity

• Call the water company if you see any suspicious charges

By taking a few security precautions, you can safely manage your water account online.

Benefits of Going Paperless

For added convenience, go paperless by opting into e-billing when you register your online account:

Pros:

• Receive and view bills electronically

• Access bills anytime from your account

• Reduces clutter from paper bills

• Environmentally friendly

Cons:

• Must log in to view bills rather than reference paper copies

• Need an active email address to receive e-bill notifications

To enroll in paperless billing, simply select the “Paperless billing” option when setting up your online account profile.

Contact the Water Company With Questions

Don’t hesitate to contact the Mount Washington Water Company if you have any questions or issues related to your account or online payments:

• Call (502) 538-4216 during business hours