Having reliable water service is essential, but paying the water bill isn’t always convenient. For Mt. Washington Water Company customers, understanding your billing, payment options, and how to avoid late fees can save time and headaches. This guide covers key details to master your water bill.
Understanding Your Mt. Washington Water Bill
Mt Washington Water Company bills monthly for prior water usage Your bill includes
- Water service charge – Based on amount of water used that month
- Sewer service charge – Based on water usage (city accounts only)
- School tax – 3% tax to support Bullitt County Schools
- Trash fee – $24.19 monthly trash pickup (city accounts only)
- $3 administrative fee – For bill processing
First-time customers receive their first bill in 6-8 weeks,
City customers have a $82.83 minimum for using 0-2,499 gallons. Over 2,499 gallons, it’s $7.02 per 1,000 gallons.
Rural customers have a $35.06 minimum for 0-2,499 gallons, and $8.86 per 1,000 above 2,499 gallons.
Review charges to ensure accuracy each month. Report any billing concerns immediately.
Payment Due Dates and Late Fees
Water bills are due the 15th of each month. Payments received after the 15th incur a 10% late fee, added the next morning.
Avoid late fees by paying on time. If the due date falls on a weekend or holiday, pay before the 15th. The 10% late fee really adds up, especially on high usage months.
Pay Online for Convenience
Mt. Washington Water Company offers several ways to pay your water bill so you can choose the most convenient option:
- Online – Pay through your online account portal anytime. Allow 24-48 hours for online payments to process before the due date to avoid late fees.
- Mobile app – Download the mobile app to pay on your phone or tablet in seconds.
- Auto-pay – Set up automatic draft from your bank account each month on the bill due date.
- By phone – Call the automated IVR payment system anytime to pay by phone. Allow 24-48 hours for payments to process before the due date.
- Mail – Send a check or money order via US Mail to P.O. Box 285, Mt. Washington, KY 40047. Allow 7-10 days for mail delivery.
- In person – Drop off cash, check, or money order at City Hall during business hours.
The most convenient options are paying online, through the mobile app, or setting up automatic monthly payments. But choose the option that fits your preferences.
Avoid Payment at Night before Due Date
While online, phone, and mobile payments offer convenience, allow at least 24 hours for processing before the due date. Payments made after midnight the day before cutoff might not process in time, resulting in late fees.
Instead, call Mt. Washington Water Company before 4:30 pm on the due date and pay directly over the phone to ensure on-time payment. Don’t risk a late payment and fee!
What If You Can’t Pay on Time?
If an emergency arises and you can’t pay by the due date, call Mt. Washington Water Company immediately to discuss options. Don’t wait until after shutoff occurs.
The service team may be able to offer solutions like a payment plan or extension to avoid disruption and fees. Communication is key – call right away if you anticipate a problem paying on time.
Extra Fees to Avoid
In addition to late fees, customers can incur extra service charges for:
- Disconnection for non-payment – $75 fee
- After-hours reconnection:
- $50 if between 4:00 pm – 8:00 pm
- $100 after 8:00 pm
- Returned payments – $25 per returned payment
- Meter tampering – $200 fee if accessed without utility permission
Avoid these easily by paying on time, not tampering with the meter, and ensuring funds are available for any automatic payments.
Payment Locations and Hours
For in-person payments, the Mt. Washington Water Company office is open Monday – Friday, 8:00 am – 4:00 pm. The walk-up payment window is open 9:00 am – 4:00 pm.
A 24/7 night deposit box is also available in front of City Hall and the Police Department at 311 Snapp Street. Payments left in the night box after 4:30 pm process the next business day.
Communication is Key
Don’t hesitate to call Mt. Washington Water Company at (502) 538-4216 with any billing or payment questions. The knowledgeable service team can explain charges, assist with payments, and help avoid any fees or disruption.
Keeping your contact information updated is essential for important service notifications. Report any phone number or address changes to the water company right away.
Navigating your water utility bill doesn’t need to be complicated. Follow this overview on Mt. Washington Water Company billing and payment options to simplify the process. Reach out any time you need assistance – superior customer service is their top priority.
All of Village of Mt.Washington
My vision is to create a thriving community that prioritizes the high quality of life for its residents. We aim to achieve this by promoting sustainable development, investing in essential services, and maintaining a pleasant and inviting atmosphere. By doing so, we hope to create an environment where businesses can thrive, which in turn will bring new opportunities to the community. It is our goal to manage our growth in a way that does not compromise the hometown feel and values that make our community unique. We believe that by working together, we can achieve our goals and pave the way for a bright future for generations to come. Read More About Mayor Owen
Exclusive: High WSSC Water Bill? Utility insiders speak out
How do I pay my Mt Washington water bill?
Mt. Washington Water Company Phone: (502) 538-4216 Pay your bill by phone: (877) 720-6038 New service can be setup in person or online here. Email our office at [email protected] for any necessary account changes.
Does Mt water & sewer keep my information confidential?
MT. WASHINGTON WATER AND SEWER assures you that the identity of all who contact us through this Web site will be kept confidential. MT. WASHINGTON WATER AND SEWER may occasionally send mailings on behalf of other organizations or ministries when their interests align with MT. WASHINGTON WATER AND SEWER. Security – MT.
How do I pay my mtwashingtonky bill online?
On-line – Log onto www.mtwashingtonky. o r g to set up your account for on-line payments. Please note payments made via our on-line system take 24-48 hours to post to your account. To avoid late fees or disconnection of service this timeframe should be kept in mind when paying your bill via the automated system.
Does Mt Washington water & sewer use SSL?
MT. WASHINGTON WATER AND SEWER uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server.