Located just north of Seattle, Mountlake Terrace is a charming suburban city in Snohomish County, Washington The City of Mountlake Terrace provides water, sewer and stormwater utility services to over 20,000 residents and businesses As a utility customer, you receive bi-monthly bills for usage that can be paid conveniently online, by phone, mail or in person.
About Mountlake Terrace Utility Billing
The City of Mountlake Terrace bills every other month for water, sewer and stormwater based on metered usage at each property. Bills are typically mailed on the 1st and 15th of alternate months. Payment is due on the last day of the month.
Key dates and information
- Bills sent 1st and 15th of each month
- Due date is last day of month
- Bi-monthly billing for water, sewer, stormwater
- Rates based on meter readings
- Online, phone, mail and in-person payment options
As a municipal utility, the City is dedicated to providing excellent service, timely billing and flexible payment options to meet customer needs.
Ways to Pay Your Utility Bill
The City offers several convenient payment methods to fit any schedule and preference:
- Online – Through the payment portal via web browser or smartphone
- Phone – By calling the automated pay-by-phone line
- Mail – Send check or money order with bill stub to City Hall
- In Person – At City Hall front desk during business hours
Paying online and by phone are the quickest options without any need to travel or wait in line. But you can choose the method that’s easiest for you each billing cycle.
Paying Online
The City’s online payment portal allows fast, secure utility bill payment from your computer or mobile device. Register your account or pay as a guest. To pay online:
- Visit cityofmlt.com/pay
- Select Utility Bill from the dropdown menu
- Enter your account number and balance
- Select payment amount and submit payment
You can use Visa, MasterCard, Discover or eCheck to pay online. Your account will reflect the payment immediately and you’ll receive a confirmation email.
Pay by Phone
Call 866-240-1810 to use the automated phone payment system. Just have your account number and billing details ready. Follow the voice prompts to enter payment info and complete the transaction.
With pay-by-phone you can pay using:
- Debit or credit cards
- Electronic check
Your account will be credited same day and you’ll get a confirmation number at the end.
Pay by Mail
If you prefer to pay your utility bill by check or money order through the mail, send your payment stub and payment to:
City of Mountlake Terrace<br>
PO Box 72<br>
Mountlake Terrace, WA 98043
Write your account number clearly on the check or money order and include the payment stub to ensure proper crediting. Allow up to one week for mailed payments to process.
Pay In Person
You can pay your utility bill at the City Hall front desk located at:
23204 58th Ave W<br>
Mountlake Terrace, WA
Cash, check, credit and debit cards are accepted. City Hall is open weekdays from 8am to 5pm for in-person payments and assistance.
Payment Arrangements and Assistance
If you are unable to pay your full balance by the due date, contact Utility Billing right away to discuss payment plan options and avoid service interruption. Low-income discounts and bill assistance are also available for those who qualify.
The City is committed to working with all customers to maintain essential utility services, especially during financial hardship. Reach out for customized solutions to get back on track with your utility payments.
Account Management and Paperless Billing
You can access the Utility Billing portal to set up an online profile for convenient account management and paperless billing. Features include:
- View statements and payment history
- Monitor water consumption
- Receive emailed billing notifications
- Submit meter readings
- Manage account and contact info
Reducing paper waste is beneficial both economically and environmentally. Sign up to go paperless and receive an email when your new utility bill is ready to view and pay online.
Smart Water Meters
Mountlake Terrace has an advanced metering infrastructure (AMI) system to enable remote, real-time monitoring of water consumption. Your home’s smart water meter securely transmits usage data via radio signal to the utility for billing and conservation.
Benefits include:
- Accurate meter readings for billing
- Leak and high use alerts
- End-of-month meter read submission
- Customer access to daily usage data
The AMI system provides greater efficiency and customer insight into water usage patterns. Talk to the Utility Billing department for more information on how to access and utilize your home’s smart meter data.
Moving or Ending Service
If you are moving out of Mountlake Terrace, selling your property or need to close an account, contact Utility Billing at least one week prior to your move out or closing date. Provide forwarding address and moving details so your final bill can be sent to the proper location.
To begin new service at a property in Mountlake Terrace, call the Utility Billing office or submit a service application online at least one business day before you need service activated. A deposit may be required to initiate water, sewer and stormwater service.
Avoid Service Disruption
If you miss a payment or have a past due balance, your water service may be subject to disconnection. The City provides notices and a timeline before any shut off occurs. To avoid service interruption:
- Pay past due balance immediately
- Contact Utility Billing to arrange payment plan
- Set up automatic bill payment
- Apply for bill assistance if eligible
- Request an extension if facing hardship
Maintaining uninterrupted water, sewer and stormwater services protects public health and safety. The City will work with customers facing financial strain – communicate right away to prevent shut offs.
Notification Preferences
Ensure you receive important utility notifications by keeping your contact information current. Visit the Utility Billing portal to update:
- Mailing address
- Phone numbers
You can also opt in to text alerts for key reminders like due date notices. Having accurate contact details prevents missed communications regarding your City utility service and billing.
Utility Emergency Response
In rare cases of water or sewer line emergencies, the City’s Public Works department is prepared to respond 24/7. Examples include:
- Water main breaks
- Sewer overflows
- Major meter leaks
- Fire hydrant damage
Call 425-407-3999 after normal business hours to reach emergency dispatch and request utility response crews. Or contact Public Works directly at 425-670-8264 weekdays from 7am to 3:30pm.
Contact Utility Billing
For billing questions, payment arrangements or any utility customer service need, Mountlake Terrace’s Utility Billing team is here to help:
Phone: 425-744-6214
Email: [email protected]
Office: 23204 58th Ave W
Representatives are available Monday through Friday from 8am to 5pm. The City is committed to efficient billing and collection along with excellent customer service. Contact them anytime you need assistance managing your utility account.
Paying your bi-monthly water, sewer and stormwater bill with the City of Mountlake Terrace is quick and easy through the secure online portal or pay-by-phone system. The Utility Billing office provides both high-tech options and personalized support, so you can choose the payment method that works best for you each month.
Mountlake Terrace City Council Meeting – May 16, 2024
Does Mountlake Terrace have a payment plan?
Request a Payment Plan Bills dated on or after 02/16/24 do not qualify for a payment plan, and must be paid to avoid disconnection of water service. The City of Mountlake Terrace provides water, sewer and stormwater utilities within the city limits, and bills every other month for these services.
How often does Mountlake Terrace Bill?
The City of Mountlake Terrace bills for three utilities — water, stormwater, and sewer services. The city bills every two months for these services. Below are the charges you can expect to see on each bill. Please note that regardless of usage. Pay online using your Customer ID.
What services does Mountlake Terrace provide?
The City of Mountlake Terrace provides water, sewer and stormwater utilities within the city limits, and bills every other month for these services. The city supplies nearly 2 million gallons per day of high-quality drinking water to more than 6,000 homes and businesses.
Does Mountlake Terrace have a cash in drop box?
No cash in drop box please. Visit City Hall, 23204 58th Avenue W, anytime during business hours, 8 a.m. – 5 p.m. Monday through Friday. You can pay here with cash, card or check. Find out about your payment options with the Utilities Department of Mountlake Terrace.