A Guide to Paying Your Water Bill with Mt. Washington Water Company

Having reliable water service is essential for any home or business. As a customer of Mt. Washington Water Company in Kentucky, it’s important to understand your account and how to pay your monthly water bill conveniently and on time. This guide will walk through everything you need to know about managing payments for your Mt. Washington utility service.

Overview of Mt. Washington Water Company

Mt. Washington Water Company provides water service to over 4,000 residential and business customers in the Mt. Washington area of Bullitt County Kentucky. They supply water for drinking washing, landscaping and more.

The utility is owned and operated by the city government of Mt, Washington Customers are billed monthly based on metered water usage along with a fixed service fee, Bills also include sewer charges for city residents,

Mt. Washington Water Company makes it easy to pay your water bill by letting you do so online, over the phone, through auto-draft, and other ways. Knowing how to get billed and the different ways you can pay will help you handle this monthly cost better.

Your Water Bill and Account Charges

Water bills from Mt. Washington Water Company typically include the following charges:

• Water Usage – Based on the number of gallons used as recorded by your water meter each month. Rates per 1,000 gallons over the minimum.

• Sewer Service – Sewer fees based on water consumption for city residents.

• School Tax – 3% tax assessed by Bullitt County Public Schools.

• Trash Fee – $24.19 monthly fee just for city residents to cover trash collection.

• Admin Fee – $3.00 monthly administrative charge.

• Late Fee – 10% penalty if not paid by the due date.

Review your detailed charges each month so there are no surprises on your water bill. Be aware of your usage and any rate increases from the utility.

Billing and Payment Timeline

Here is an overview of important dates related to your monthly water bill:

• Meters Read – Your water meter is read around the 25th of each month. This measures your usage.

• Bill Mailed – Bills are sent out on the last business day of the month.

• Payment Due – Your payment must be received by the 15th of the following month to avoid late fees.

• Late Fee Added – Any bill not paid by the 15th is assessed a 10% late penalty the next morning.

• Service Shutoff – Accounts 30+ days past due may have water service disconnected.

Paying by the due date will avoid penalties and disruption to your water service. Mark your calendar each month with the payment deadline.

Ways to Pay Your Water Bill

Mt. Washington Water Company offers several options for paying your monthly bill conveniently:

• Online – Pay by card or eCheck via the customer portal.

• Phone – Call toll-free 877-720-6038 anytime to pay by card with IVR system.

• Mail – Send check or money order to P.O. Box 285311 Snapp St, Mt. Washington, KY 40047.

• In Person – Visit the Utility Billing Office M-F 8am-4pm and pay with cash, check or card.

• Drop Box – Use the 24/7 night deposit box in front of City Hall after hours.

• Auto Pay – Sign up to have payments automatically drafted from your bank account each month.

The online and phone payment options allow instant payments and avoid mailing delays. Just be sure to pay a few days early each month to account for processing time.

Avoid Late Fees

To avoid getting assessed a 10% late fee on your water bill, make sure payment is received by the due date each month. Here are some tips:

• Enroll in auto-draft so it’s paid automatically.

• Set reminders for the payment deadline each month.

• Pay a week early to allow for mailing and processing time.

• Check your balance online more frequently.

• Update your contact info for automated reminders.

• Contact utility billing before the due date if you need help.

Staying organized and on top of your account is the best way to avoid expensive late fees.

Setting Up a Customer Account

To access online bill pay and other account features, you’ll first need to set up a customer profile on the Mt. Washington Water Company website.

Registering for an account is easy:

1. Go to mtwashingtonky.org and click “Pay My Bill”.

2. Select “New user? Sign up” and enter your account number and email address.

3. Create a secure password and agree to the terms.

4. Check your email for a verification link and follow prompts to activate your account.

Once your customer account is created, you’ll have 24/7 access to pay bills, view statements, manage payments and more.

Enroll in Auto-Pay

For maximum convenience, sign up for auto-pay through your online account. This authorizes recurring automatic payments from your designated bank account each month.

On the due date, the balance will be drafted directly with no checks or forms needed from you. Auto-pay prevents late fees and saves you time.

To enroll, login to your account and select Auto-Pay under “My Profile”. Enter your bank account information and submit the authorization form. Payments will now happen automatically each billing cycle.

Go Paperless

You can reduce paper waste and clutter by going paperless. Through your online account, opt out of mailed paper bills and access statements electronically instead.

Under notifications, uncheck the box for “paper bill” and confirm your email address is correct. Each month when your new statement is ready, you’ll receive an email to login and view it online.

Paperless billing is better for the environment, keeps your home organized and prevents bills from ever getting lost in the mail.

Communication is Key

If you are having difficulty paying your water bill, communicate proactively with Mt. Washington Water Company. Call their billing office or speak to a customer service agent through your online account.

They may be able to arrange a payment plan or help qualified customers apply for financial assistance. But they can’t help if they don’t know there is an issue.

Being transparent about problems early on can help avoid account penalties or service disruption. Don’t wait until you’ve already received a shutoff notice to speak up.

Moving your Service

When moving to a new home or office, you will need to close your existing water account and open a new one for your new address.

Contact the utility office well in advance to terminate service at your old location as of a specified date. Provide forwarding information to get your final bill and security deposit refund.

Then complete an application to start water service at the new property in your name. The standard deposit and fees will apply when activating an account at a new Mt. Washington location.

Closing out your old account properly ensures you don’t end up paying for water you aren’t using. And starting the new service correctly avoids delays getting hooked up.

Satisfaction Guaranteed

Mt. Washington Water Company aims to provide outstanding customer service along with reliable water to residents and businesses. If you ever experience an issue with your service, billing or an employee, contact management immediately to report the problem.

Utility billing: 502-538-4216
After hours emergency: 502-538-4216

Your feedback helps them identify areas for improvement and training. Each customer concern is utilized to enhance operations so every subscriber has an excellent experience.

The bottom line is Mt. Washington Water Company strives to make bill payment and account management convenient and hassle-free. Leverage available options like online payments and paperless billing to simplify the process each month. And communicate any issues promptly to prevent major headaches down the road. Paying your water bill should be fast, easy and painless.