Streamlining Bill Payment with National Fuel Resources

Paying your utility bills should be simple and straightforward. With National Fuel Resources’ new online bill pay system, managing your account and making payments is easier than ever. This article provides an overview of the new system and outlines the many payment options now available.

An Improved Online Experience

National Fuel just teamed up with InvoiceCloud to launch a better way to pay your bills online. The new system takes the place of National Fuel’s old portal and works with InvoiceCloud’s safe payment platform. It has many modern ways to pay that customers are choosing more and more, like pay-by-phone, pay-by-text, pay online, and integration with services like PayPal.

The updated system aims to provide a faster, more user-friendly bill payment experience. All prior customers had to reset their passwords before logging into the new system.

Key benefits of the new online payment portal include:

• Paying bills via text message – a quick and convenient new option
• Setting email and text reminders for upcoming payments
• An intuitive interface that is easier to navigate

By incorporating more digital payment channels, National Fuel hopes to reduce late or missed payments and further improve customer satisfaction.

Payment Options Overview

With the new system, National Fuel customers have more ways to pay than ever before. Here is an overview of the payment options now available:

Pay Online

• Pay directly on the National Fuel website using your online account
• Securely pay with credit card, debit card, or electronic check
• View billing history and account balance
• Set up autopay for recurring payments

Pay by Phone

• Call 1-855-437-1168 anytime to make a payment via National Fuel’s automated phone system
• Available 24/7 for your convenience
• Pay easily with a credit/debit card or electronic check

Pay by Text

• Register your account via the online portal
• Receive a unique payment keyword via text message
• Text the keyword and payment amount to National Fuel anytime
• Fast and straightforward for quick payments

Pay by Mail

• Mail a check or money order payable to National Fuel along with your payment stub
• Avoid late fees by mailing 5-7 days before due date
• Send to PO Box 371835, Pittsburgh, PA 15250-7835

Pay in Person

• Bring cash, check, or money order to an authorized National Fuel walk-in payment center
• Make a payment conveniently during business hours
• Locate walk-in centers on the National Fuel website

Pay via PayPal

• Link your PayPal account on the online portal
• Pay securely through PayPal from your bank account or existing balance
• Setup recurring payments or pay one-time

Cost Savings with Budget Billing

National Fuel also offers a Budget Billing program to help customers manage costs. With Budget Billing, you pay a set amount each month based on your projected annual usage This evens out payments across the year so you avoid big swings in your winter heating bills.

To start Budget Billing, your account must meet a few requirements:

• Must have 12 months of billing history at your current address
• Any overdue balance must be paid in full

Customers can enroll in Budget Billing at any time via their online account. The program is adjusted each quarter to account for changes in usage. Any credit or debit balance remaining when you end the program is applied to your account.

Budget billing helps you plan your spending better and avoid billing surprises during months with a lot of use. It’s ideal for customers on fixed incomes or tight budgets.

Assistance for Struggling Customers

National Fuel offers payment assistance programs for those having difficulty paying their bills. These include:

• Customer Assistance Program – Offers flexible payment arrangements to avoid service disruption. No down payment required.

• Neighbor for Neighbor Heat Fund – Provides grants to homeowners and renters to pay past due balances.

• Low Income Home Energy Assistance Program (LIHEAP) – Federally funded grants to help low-income households pay heating bills. Must meet income limits.

Customers can check eligibility and apply for these programs on the National Fuel website. The company also has special protections against winter heating service shutoffs for vulnerable households.

If you are behind on paying bills or need help getting back on track, be sure to reach out. National Fuel has resources and programs to provide support.

Convenience of Automatic Payments

One of the best ways to avoid late fees and lapses in service is to enroll in automatic bill payment. With autopay, National Fuel will automatically charge your payment method on file each month when your bill is generated. This ensures your balance stays current without any effort on your part.

Customers can set up autopay through their online account. You can choose a credit card, checking account, or PayPal as your default payment method. Autopay gives peace of mind that bills are always paid on time.

For those who travel frequently or tend to forget due dates, autopay is an essential tool. Just remember to update your payment method information if your card expires or account changes.

Paperless Billing Saves Time and Money

Along with modernizing its payment system, National Fuel has also upgraded the billing experience for customers. You can now enroll in paperless billing to receive bills electronically rather than through traditional mail.

Going paperless provides a number of benefits:

• Access bills instantly online without waiting for mail delivery
• Reduce clutter and file storage needs
• View billing history and payment confirmations in your account
• No risk of lost or stolen paper bills
• Environmentally friendly option

Customers can switch their account to paperless billing in just a few clicks via the online account portal. You’ll receive an email notification each month when your new bill is ready to view and pay.

Stay Connected with Email and Text Alerts

With an online account, National Fuel customers can also opt-in to receive billing alerts and reminders via email and text message. Alert options include:

• Payment confirmation alerts
• Due date reminders
• Past due notifications
• Unpaid balance alerts
• Budget Billing alerts
• Service interruption notices

Setting up alerts ensures you never miss an important notification related to your account. Keeping on top of your balance helps avoid extra fees and disruption of your gas service.

Customers provide their contact information and choose alert preferences through the notifications section of their online account. Alert frequency can be adjusted as desired.

Leveraging Technology for Better Service

By integrating with InvoiceCloud and rolling out a new online account platform, National Fuel has leveraged technology to improve the customer experience. More payment options, paperless billing, account alerts, and enhanced account management tools reduce hassle and provide greater convenience for consumers.

As an established utility with decades of history, National Fuel recognizes that many customers still rely on traditional billing and payment methods. Checks and money orders by mail, cash payments at walk-in centers, and speaking to agents by phone will remain options for those who depend on them.

At the same time, National Fuel realizes that more customers now expect and prefer digital and mobile solutions. The updated platform reflects the growing importance of self-service account tools, mobile accessibility, and instantaneous communication.

No customer should struggle to pay their utility bills or miss payments due to lack of convenience. By upgrading its systems and integrating the latest fintech capabilities, National Fuel has simplified bill management and payment for the modern age.