Paying Your NBU Bill By Phone: A Convenient 24/7 Option

Receiving reliable electric, water, and wastewater services from New Braunfels Utilities requires monthly payment for the services. As a customer, you have various options to pay your NBU utility bill conveniently. One easy option is to pay your bill over the phone using the NBU automated phone payment system.

Overview of Paying NBU Bills by Phone

Paying bills by phone allows New Braunfels Utilities customers to take care of monthly payments easily without having to mail payments or visit the NBU office. The automated phone payment system is available 24 hours a day, 7 days a week for maximum convenience.

Customers can call the designated NBU phone payment number and use the automated system to make quick payments from their checking account, savings account, or with a credit or debit card. It only takes a few minutes.

Let’s look at the key benefits, steps to pay by phone, payment options, and other important details for paying your NBU utility bill over the phone.

Benefits of Paying Your NBU Bill by Phone

Here are some of the main advantages that the 24/7 NBU phone payment system offers:

• Convenience – Make payments anytime without visiting the office
• Quick – Takes just a few minutes to complete by phone
• Secure – Encrypted payment processing protects your information
• Flexible – Use checking/savings accounts or credit/debit cards
• Accessible – Available 24 hours a day, 7 days a week
• Receipt – Get a confirmation number at completion
• Support – Speak to a representative if help is needed

Phone payments give you a fast easy way to pay on your schedule.

Steps to Pay Your NBU Bill by Phone

Paying by phone only takes a few simple steps Here is the process

1. Call 1-844-863-7360 – the NBU dedicated phone payment number

2. Enter your 10-digit NBU account number

3. Select your method of payment:

   • Checking or savings account – enter your bank routing & account numbers
   • Credit or debit card – enter your card information

4. Specify the amount you want to pay

5. Listen to the payment summary and confirm the details

6. Receive a confirmation number when the payment processes

The automated system guides you through the steps. In most cases, no need to speak with a representative.

Payment Amount Options When Paying by Phone

When paying your NBU bill by phone, you have options:

• Pay the total amount due on your most recent bill
• Pay a partial payment – specify a custom amount
• Pay the minimum amount due to avoid late fees
• Pay an estimated amount if your new bill is not yet available

You control exactly how much to pay each time. Partial and future payments are accepted.

Payment Method Options for Phone Payments

To complete phone payments, NBU offers these payment method options:

• Checking account – Have your routing and account numbers handy
• Savings account – Have your routing and account numbers available
• Credit cards – Visa, MasterCard, American Express, Discover
• Debit cards – Process as credit; have card number and expiry ready

This allows you to pay directly from your bank account or with a card. Have the necessary information close by before you call.

What to Expect After Paying by Phone

Once your automated phone payment processes, here is what to expect:

• Payment confirmation number for your records
• Payment typically processed within 1 business day
• Funds withdrawn from your account within 1-2 days
• Payment posted to your NBU account within 2-3 days
• Payment reflected on your next monthly utility bill

Retain the confirmation number as proof of payment. Call NBU with any questions.

Available Support Options When Paying by Phone

The automated phone payment system is designed to complete your call without needing assistance. However, if you require help, here are the available support options:

• Press “0” during the call to speak with an NBU representative
• Contact NBU Accounts Receivable at 830-608-8987
• Call NBU Customer Service at 830-629-8400

A representative can help troubleshoot any payment issues before disconnecting.

Tips for Convenient Phone Payments

Follow these tips to get the most convenience and efficiency with your NBU phone payments:

• Have your account and payment info handy before calling
• Save your confirmation number to track the payment
• Set a reminder for your next bill’s due date
• Pay a few days before due date in case issues arise
• Contact NBU with any questions about your account

Planning ahead helps ensure on-time payments.

Avoid Late Fees by Paying on Time

Your NBU bill is due by the due date shown on your monthly statement, typically around the 10th of each month. A 5% late fee applies to past due balances.

Use the convenient phone payment option to pay on time and avoid late fees, which can add up over time. Contact NBU immediately if you anticipate difficulty paying on time.

Phone Payments Offer 24/7 Convenience

Paying your utility bill over the phone using NBU’s automated payment system allows customers to easily take care of monthly payments with convenience and efficiency. Whenever you need to pay your NBU bill, this secure 24/7 phone payment option is available at your fingertips.

Simply call the designated number anytime, follow the voice prompts to complete payment in minutes, and have peace of mind knowing your bill is paid. Convenient phone payments help save time and hassle.