Dealing with bills is just a fact of modern life. But paying your electric bill doesn’t have to be a chore, especially when your utility offers convenient online payment options Read on to learn all about online account management with Nashville Electric Service (NES).
Overview of NES Electric Service
NES is the primary electric provider for Nashville TN and parts of the surrounding county. They are responsible for
- Generating and purchasing power
- Operating and maintaining infrastructure
- Transmitting and distributing electricity
- Metering usage
- Billing and collecting payments
- Providing customer service
NES is governed by the Nashville Electric Service Board and regulated as a public utility. Rates are set based on costs.
How NES Electric Billing Works
As an NES customer, you receive a monthly bill for your electric service. Charges are based on:
- Kilowatt-hour (kWh) usage
- Basic facilities charge
- Applicable riders
- Any special services
Bills are issued monthly and payment is typically due within 21 days. NES offers budget billing plans to even out payments. Rates vary based on usage and customer type.
Benefits of Paying Your NES Bill Online
NES offers a variety of payment options including:
- Mail payment with check or money order
- Pay by phone automated system
- Authorized payment locations
- Automatic bank draft
But for maximum convenience, paying online through MyAccount is the best choice. Benefits include:
Fast and easy – Takes just minutes to complete payment
Available 24/7 – Access and pay your bill anytime
Store payment method – Save bank/card info for future transactions
Paperless billing – Go green by going paperless
Payment history – Review past statements and payments
Avoid late fees – Pay by due date to prevent late charges
Usage monitoring – View up-to-date usage when you login to pay
Step-By-Step Guide for Paying Online
Follow these simple steps to pay your NES electric bill through the online MyAccount portal:
- Visit NES’ website
Go to www.nespower.com and locate the MyAccount link.
- Log in
Enter your username and password. Register if you don’t already have an account.
- Select “Pay My Bill”
Locate the link from the top menu.
- Choose payment method
Select whether to pay by credit/debit card, bank account, or other stored payment method.
- Review and authorize transaction
Carefully verify all details before submitting payment.
The streamlined process takes just a few minutes. The site is user-friendly with clear navigation.
Tips for Managing Your Account Online
Take advantage of these tips for getting the most out of the NES online portal:
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Update your contact information if you move or change phone numbers
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Go paperless by enrolling in e-bills
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Set up recurring auto-payments for added convenience
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Review monthly usage to identify savings opportunities
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Check Account Summary to view balance, due date, messages
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Contact customer service directly through the portal if needed
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Report outages, service issues, or damage through the portal
Actively engaging with your online account makes bill payment a breeze while keeping you informed about your home’s energy use.
Other Ways to Pay Your NES Electric Bill
In addition to fast and easy online payments, NES offers these other payment options:
Mail – Send check or money order with payment stub from your bill in the envelope provided.
Phone – Call the NES automated payment line anytime to pay over the phone. Convenience fees apply.
In person – Visit the NES downtown office during business hours to pay with cash, check or money order.
Kiosks – Pay with cash, check or card 24/7 at the self-service kiosk downtown or other locations.
Authorized agents – Pay in cash, check or money order at area Kroger and Walmart stores. Fees may apply.
Choose the most convenient payment method that suits your needs and preferences. But online bill pay really can’t be beat for speed, convenience, and account management capabilities.
Get Support from the NES Customer Team
If you ever have questions or issues with payment, your NES electric account, or the online portal, please reach out for assistance:
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By phone at (615) 736-6900
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Via online chat through your MyAccount portal
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Email them at [email protected]
The NES customer service team is ready and happy to help with any billing questions, payment troubleshooting, program enrollments, or online account management.
Paying your NES electric bill is super fast and easy when you use their online account portal MyAccount. Enjoy 24/7 access from your computer or mobile device. Go paperless, set up autopay, and monitor your home’s energy use. Paying online saves time while keeping you informed. Contact NES anytime for account support. Online bill payment makes this routine task painless.
NES power customers seeing higher bills
FAQ
Where can I pay the NES bill?
What is the phone number for Nashville Electric Service Bill pay?
What is the late payment for Nashville Electric Service?
How do I report a power outage in Nashville?
How do I pay my NES Bill online?
Click on the image (or View Outages) to see the NES outage map. View Outages. Log in to My Account to pay your NES bill online with no fees, or click on Pay My Bill to pay as a guest or find a payment location near you. Log in to My Account. On April 11, NES attended the All Antioch Community meeting.
How do I pay my Nashville Electric Bill?
Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided. Mail to Nashville Electric Service, P O Box 305099, Nashville, TN 37230-5099. NES offers several programs to make it easy to manage your monthly bills.
How do I get help with my NES power bill?
At NES we understand that many of our customers often struggle to pay their power bill. If you find yourself in this situation, help is here. We encourage you to access this website anytime you need assistance. It contains the resources needed to best navigate your options for help with your NES bill.
How does nes e-Bill work?
Go paperless with NES E-bill. Safe and easy access to 13 months of billing history. Customize your communication preferences to receive text alerts and/or emails. Log in each month to view and pay your bill, set up AutoPay, or set a reminder to pay by text. Click here to get started.