Your Guide to New Albany Light Gas & Water

If you live in the New Albany Mississippi area chances are you receive your gas, electric, water, and sewer services from New Albany Light Gas & Water (NALGW). As the sole utility provider for New Albany since 1896, NALGW powers homes and businesses across the community.

Whether you just moved to town or have been a lifelong customer, this guide will teach you everything you need to know about New Albany Light Gas & Water.

Overview of New Albany Light Gas & Water

NALGW first turned on the lights in New Albany in 1896. Since then, they have provided continuous service and reliable utilities that residents depend on. They are committed to delivering affordable services and investing in infrastructure improvements that benefit the community.

NALGW is a municipally-owned utility, meaning the city of New Albany oversees operations. Any revenues earned are invested back into the utility to cover costs and upgrades. Their customer service office is located right on West Main Street in the heart of downtown.

NALGW has 145 miles of electric lines that serve about 5,800 homes and businesses in the New Albany area. They also maintain infrastructure for natural gas, water, and sewer service.

What Services Does NALGW Provide?

NALGW offers a complete suite of utility services:

• Electricity: Keeping lights on and appliances running in homes and businesses in New Albany

• Natural Gas – Providing gas for heating, cooking, and drying.

• Water – Supplying clean drinking water that adheres to all EPA regulations.

• Sewer – Managing wastewater infrastructure and treatment.

No matter what type of utility you need, NALGW has you covered as your one-stop shop.

Ways to Pay Your NALGW Bill

NALGW offers flexible options to pay your monthly utility bill:

• Online Payment – Pay via the customer portal anytime using credit/debit card or e-check.

• Automatic Bank Draft – Set up monthly auto-pay from your checking or savings account.

• By Phone – Call the office at (662) 534-1041 to pay over the phone.

• In Person – Stop by the office on 126 West Main Street with cash, check or money order.

• Drop Box – Use the drop box at the office after hours to drop off a check or money order.

• By Mail – Send your payment to PO Box 1090, New Albany, MS 38652.

NALGW does charge a service fee for online payments and e-checks to cover processing costs. You can avoid fees by paying cash, check, auto-draft or in person.

Assistance Programs from NALGW

NALGW offers financial assistance programs to help qualifying customers manage their utility bills:

• Ladiga Pre-Pay – Pay for utilities in advance before usage instead of monthly bills.

• Operation Roundup – Donate cents from your monthly bill to assist others in need.

• Share the Pennies – Contribute to help local families pay energy bills.

• EnergyRight – Get rebates on energy efficient upgrades to your home.

In addition to payment assistance, NALGW can help with meter readings, payment arrangements, budget billing, and service applications. Reach out to their team for personalized help.

Stay Connected with NALGW

NALGW wants to keep its customers informed. Here are ways to stay up-to-date:

• Customer Portal – Manage your account online and access billing history.

• Social Media – Follow NALGW on Facebook and Twitter for news.

• Website – Visit www.newalbanylgw.com for utility info.

• Newsletters – Read monthly email newsletters from NALGW.

• Contact Center – Call (662) 534-1041 to speak with a customer service rep.

NALGW is dedicated to transparency and providing excellent service to the New Albany community. Reach out with any questions about your utilities.

Safety Tips From NALGW

As your utility provider, NALGW also wants to help keep you safe. Follow these tips:

⛔ Call 811 before any digging to get underground lines marked.

Don’t overload electrical outlets.

Keep combustibles away from gas appliances.

Monitor your water usage with your customer portal.

Call NALGW if you smell gas or see downed power lines.

Practicing safety will help avoid hazards and outages. Report any issues promptly to NALGW.

New Albany Light Gas & Water Investments

NALGW is investing millions into improvement projects to continue serving customers for the next 100+ years:

• $4.85 million gas line replacement – Funded by a federal grant to enhance safety and reliability.

• Fiber broadband project – Partnering to bring high-speed internet to New Albany.

• Infrastructure upgrades – Ongoing upgrades to electric, water and sewer systems.

By continuously improving infrastructure, NALGW ensures utilities meet community needs now and in the future.

Serving New Albany Since 1896

For over 125 years, New Albany Light Gas & Water has powered the city that residents love to call home. Their team is made up of local employees dedicated to serving friends and neighbors.

NALGW is invested in both the New Albany community and providing reliable utility services at reasonable rates. They adapt with the times while staying true to their mission of delivering vital utilities.

So next time you turn on a light, cook dinner or get ready for your day, think of the hardworking folks at NALGW who make life a little brighter. They are proud to keep New Albany powered up!