A Comprehensive Guide to Paying Your New Braunfels Utility Bill

Paying your monthly utility bill to New Braunfels Utilities (NBU) is an important responsibility. As a customer, you want an easy and convenient way to pay while ensuring on-time payment and avoiding late fees. This guide will walk through the various methods available for paying your NBU electric, water, and wastewater utility bill.

Overview of New Braunfels Utilities

New Braunfels Utilities is the municipal utility provider for the city of New Braunfels, Texas. They are responsible for providing electricity, water, and wastewater treatment services to over 50,000 residents and businesses in the area.

NBU is focused on delivering reliable utility services investing in infrastructure upgrades and incorporating renewable energy sources. As a not-for-profit utility, any revenues above operating costs are reinvested back into the community.

When Utility Bills Are Issued

Utility bills from NBU are issued on a monthly basis The due date for payment is typically 20 days from the statement issue date printed on your bill

It is important to pay your bill in full by the due date to avoid late payment penalties. NBU does offer payment arrangements for customers who need more time to pay in certain situations.

Review your statement promptly each month when received to identify any potential discrepancies in usage or charges. Contact customer service immediately with any questions or concerns.

Ways to Pay Your NBU Utility Bill

NBU offers multiple options for customers to pay their utility bill conveniently and securely:

• Online – Through the NBU online account portal or third party bill pay processor. Pay by e-check from a bank account or with a credit/debit card.

• Phone – Call the NBU automated phone payment system and pay with an e-check or credit/debit card.

• In Person – Visit the NBU customer service office in downtown New Braunfels and pay with cash, check, money order, or card.

• Mail – Detach payment stub from bill and mail with check or money order. Allow 7-10 days for mail delivery time.

• Auto Pay – Sign up to have payments automatically drafted from your bank account each month.

• Western Union – Take bill stub to an authorized Western Union location and pay with cash or money order.

• Budget Billing – Spread payments evenly over the year to avoid seasonal spikes.

Paying Your Bill Online

Paying online through the NBU customer portal is one of the most popular options due to the convenience and security it provides. Here are the steps to pay online:

1. Go to www.nbutexas.com and click on “My Account”

2. Enter your account number and password to log in

3. Select “Make Payment” and enter payment details

4. Choose a payment method – bank account or credit/debit card

5. Verify payment information and submit

6. Receive confirmation email with payment details

First time customers will need to register for an online account by providing account and contact information. For security, only the primary account holder can register an account.

Signing Up for Auto Pay

The auto pay program through NBU allows your monthly utility bill payment to be automatically drafted from your bank account. This ensures payments are made on time each month.

To enroll in auto pay:

• Log into your NBU online account

• Click on “My Profile”

• Select the “AutoPay” enrollment option

• Enter your bank account information

• Read and accept the terms and conditions

You’ll receive an email confirmation when auto pay is activated. You can still view your monthly bill prior to the payment being drafted. Auto pay prevents late fees and service interruptions.

Payment Assistance Programs

If you are struggling to pay your utility bill, NBU does offer payment assistance programs based on financial need and eligibility:

• Utility Bill Payment Assistance – Helps pay a portion of the bill based on income criteria.

• Payment Arrangements – Establish an extended payment plan with NBU customer service.

• Budget Billing – Evens out payments to avoid seasonal spikes.

• Senior Citizen Deferred Payment – Extends due date for customers 60+ years old.

Contact NBU customer service to inquire about these money-saving programs. They can help avoid service disruption when difficulty paying bills arises.

Avoid Late Fees and Disconnection

To prevent late fees on your NBU account, make sure to pay the total amount due by the due date each month. Late fees are typically 5% of the overdue balance.

If a bill is left unpaid for multiple months, NBU may proceed with service disconnection. Reconnection fees apply to resume service and the full past due amount will need to be paid. Avoid these extra costs and inconvenience by paying on time.

Set up automatic payments or payment reminders to help ensure you pay prior to the monthly deadline. Communicate with NBU as soon as possible if you anticipate difficulty making a payment.

Summary of Key Points

• Review NBU utility bills promptly each month
• Pay the total amount due by the due date
• Use auto pay or reminders to avoid late payments
• Contact NBU immediately if unable to pay on time
• Payment assistance programs are available for those eligible
• Pay online, by phone, mail or in person
• Sign up for budget billing to stabilize seasonal payments

Paying your NBU utility bill fully and on time is key to maintaining positive standing as a customer. Take advantage of the various payment options to find the right fit for your needs and budget.