A Guide to Paying Your New Haven Utilities Bill

Living in the city of New Haven means having access to essential utilities like water, sewer, and stormwater management. As a customer of the New Haven Utilities Office, you are responsible for paying your monthly utility bill to maintain service. This comprehensive guide provides all the details you need to know about paying your New Haven utilities bill conveniently online, by phone, by mail or in person.

Online Bill Pay

The easiest way for most New Haven utility customers to pay their bill is online through the secure payment portal offered by BS&A Online The New Haven Utilities Office partners with BS&A Online to provide fast, convenient online bill payment 24/7.

To get started paying online, go to BS&A Online and click on “Pay Utility Bill” under the “Online Payments” section This will take you to the utility billing search page

You can search for your account by entering your New Haven Utilities account number. Your account number is located on your monthly paper billing statement. Be sure to enter the full account number including all leading zeros.

After entering your account number, click “Search” and your account should pop up. Verify that the name, address, and balance match your latest bill. Then click “Add to Cart” to proceed to the checkout.

On the checkout page, confirm that your account details are correct. Enter the payment amount and select your payment method. The City of New Haven accepts Visa, MasterCard, Discover and American Express cards for online utility payments.

Finally, click “Continue” to enter your card details securely and process the payment. You will receive an email confirmation that your online payment was made successfully.

Pay By Phone

To pay your New Haven utility bill over the phone with a representative, call 1-866-670-3036. This dedicated utility billing phone line is operated by Invoice Cloud.

When prompted, enter your 12-digit New Haven Utilities account number followed by the # sign. Next, enter your 9-digit customer number followed by the # sign. Your account and customer numbers are located on your monthly billing statement.

The automated system will tell you your outstanding balance. Then you can use a credit card, debit card, or electronic check to make a payment. At the end, you will receive a confirmation number for your records.

Paying by phone is quick and easy. It also allows you to speak to a live agent if you have any questions about your utility account.

Pay By Mail

To pay your utility bill by mail, write your account number on the check or money order and make it payable to City of New Haven Utility

You can also fill out the payment stub from your most recent bill and send it with your payment. This helps ensure your payment is credited properly.

Mail your utility bill payment at least 7-10 days before the due date listed on your statement to ensure it arrives on time. Payments received after the due date will incur a late fee.

Send mailed utility payments to:

City of New Haven Utility
PO Box 570
New Haven, IN 46774

While paying by mail takes a bit more time, it is a good option if you prefer not to pay online or over the phone.

Pay In-Person

You can also pay your New Haven utility bill in-person at either of two locations:

• At the drive-up drop box located in the City Hall parking lot at 815 Lincoln Highway East. This exterior drop box is available 24/7 for your convenience.

• Inside the City Hall building during business hours (Monday-Friday 8am-5pm, closed 12pm-1pm) at 815 Lincoln Highway East. You can pay by cash, check or credit/debit card at the Clerk’s office.

When paying in-person, have your account number or latest bill available. Paying at City Hall allows you to speak with representatives if you have any utility account questions.

Important Billing Information

• The due date for payment is shown on each monthly utility bill, typically 20 days after the billing date.

• Late payments will incur a 10% penalty fee if not received by the due date.

• Accounts 30 days past due are subject to disconnection of service.

• New Haven offers budget billing to pay a fixed amount each month. Contact the Utility Office to enroll.

• Customers can receive email or text alerts when the bill is ready and when it’s due. Sign up for notifications online.

• Electronic billing and automatic payments are available for added convenience. Sign up through your online account.

• If you have issues paying on time, contact the Utility Office right away to set up a payment plan.

• Low-income assistance programs like LIHEAP may be available if you qualify. Ask about bill discount programs.

Paying your New Haven utility bill allows you to continue receiving essential services like water, sewer and stormwater. Online, phone, mail and in-person options give you flexibility. Contact the Utility Office if you need help with your account.

Wastewater Rates and Fees

New Haven residents pay both a fixed monthly charge and a variable usage charge for wastewater service on their utility bills:

• The fixed wastewater charge is $26.15 per month for residential customers. This does not change based on your household’s usage.

• The wastewater usage rate is $5.03 per 1,000 gallons. This charge is based on your actual water consumption each month.

• Sewer-only customers without City water pay a flat rate of $46.15 monthly.

In addition to the volume and fixed charges, your utility bill may also include:

• Stormwater fee – $4 per month goes toward maintaining the storm sewer system.

• Sales tax – 7% Indiana sales tax is applied to the wastewater charges.

• Fort Wayne sewer charge – Portion of your bill goes to Fort Wayne for sewage treatment.

New Haven reviews wastewater rates annually and may adjust them to cover operational costs if needed. Rates were last updated in October 2022. Contact the Utility Office with any questions about your wastewater charges.

Compare Usage to Your Neighbors

When reviewing your monthly New Haven utility bill, you may wonder how your household’s water usage compares to that of your neighbors.

The average New Haven single-family home uses about 4,000-6,000 gallons of water per month. Of course, usage varies considerably based on the number of people in your home and other factors like yard size.

Here is a snapshot of typical single-family residential usage in New Haven:

• 1-2 bedroom home: 3,000 – 4,000 gallons
• 3 bedroom home: 4,000 – 5,000 gallons
• 4+ bedroom home: 5,000 – 7,000+ gallons

New Haven has an abundant, high-quality water supply. But conservation practices can still help reduce usage and save money. Installing low-flow fixtures, fixing leaks, and reducing irrigation are simple ways to use less.

Monitor your monthly usage on your utility bill to watch for spikes or changes over time. Usage can increase gradually with more occupants in the home. If your usage rises suddenly, check for leaks.

Compare your usage to these neighborhood averages as one way to evaluate if your household’s consumption seems reasonable or anomalously high. Contact New Haven Utilities if you need help interpreting your usage.

Avoid Late Fees and Disconnection

It is important to pay your New Haven utility bill in full and on time each month. Late payments face a 10% penalty fee on balances not received by the due date printed on your billing statement.

Repeated late payments or non-payment can result in service disconnection – loss of your water, sewer and stormwater service.

To avoid late fees and potential shut-offs, follow these tips:

• Pay online for instant processing as soon as you receive your bill.

• Enroll in autopay or paperless billing to ensure on-time payments.

• Know your due date and mark it on your calendar so it doesn’t slip your mind.

• Contact New Haven Utilities immediately if you anticipate difficulty paying on time.

• Ask about budget billing to spread costs evenly throughout the year.

• See if you qualify for utility financial assistance programs to help with your bill.

• Set payment reminders on your phone calendar a few days before your bill is due.

Staying current on your utility account ensures uninterrupted essential services while avoiding extra fees. Reach out to New Haven Utilities if you have any concerns about making payments on time.

Enroll in Paperless Billing

Tired of receiving a paper utility bill in your mailbox each month? Sign up for paperless billing through your online account to get your statement electronically instead.

To enroll in paperless billing:

1. Login to your New Haven Utilities online account.

2. Click on “My Profile” and select the “Paperless Billing” option.

3. Verify your current email address or update it if needed.

4. Accept the Terms and Conditions.

5. Save your changes.

Once enabled, you will receive an email each month when your new utility bill is ready to view. Click the link in the email to log in