Making Bill Payments Easy with New Smyrna Beach Utilities Commission

Paying utility bills can be a tedious task but it doesn’t have to be with the New Smyrna Beach Utilities Commission (NSBU). As a customer of NSBU for electric and/or water services you have multiple options to pay your bill quickly and easily. In this article, we’ll explore the various payment methods offered by NSBU to make paying your utility bill simpler than ever.

Overview of NSBU

First, a quick overview of NSBU. The city of New Smyrna Beach, Florida’s utility company is NSBU. They have been serving the area since 1923. Over 33,000 people in New Smyrna Beach and some parts of Volusia County get their water and electricity from them.

NSBU is focused on providing excellent customer service and offers various payment options to accommodate different needs and preferences. Their service territory is divided into 82 meter reading zones, with bills being mailed out within 3 days of meter readings.

Payment Options Offered by NSBU

So what are the payment options available through NSBU? Here’s an overview of the various methods you can use

Pay Online

The easiest and most convenient way to pay your NSBU bill is online through their customer portal. To pay online, simply go to NSBU’s website click on “Customer Portal” at the bottom and enter your account number.

You can pay by Visa, Mastercard, or Discover credit/debit card. Online payments are processed immediately so you don’t have to worry about your payment posting late.

Pay by Phone

Don’t want to get on your computer? No problem – you can pay over the phone by calling 386-427-1361 and selecting option 4. You can also call the direct bill pay line at 386-424-3199. As with online payments, you’ll need your 12-digit account number and can pay by credit/debit card.

Drive-Thru Payment

For those who prefer paying in person, NSBU has a convenient drive-thru payment window located at their office at 200 Canal Street. The drive-thru is open Monday-Friday from 8am-5pm and accepts cash, check, money order, and credit/debit payments.

Night Drop Box

This school has a night drop box to the right of the drive-thru window if you can’t make it during business hours. You can leave a money order or check at any time, even on the weekends or after business hours. Please do not leave cash in the night drop.

Mail In Payment

Sending your payment via US Mail is another easy option. Simply mail your check or money order to:

New Smyrna Beach Utilities
PO Box 100
New Smyrna Beach, FL 32170

Be sure to allow 2-3 days for delivery so your payment arrives by the due date.

Automatic Bill Pay

For ultimate convenience, enroll in NSBU’s automatic bill pay program. This automatically deducts your bill payment each month from your bank account on the due date, avoiding any late fees.

To enroll, print and mail in an application from NSBU’s website or submit an online application. This ensures you never miss a payment while simplifying your monthly bills.

Payment Policies and Deadlines

Now that we’ve covered the payment options, let’s discuss some key policies and deadlines to be aware of:

• Due Date: Your NSBU bill is due upon receipt and becomes delinquent 21 days after the billing date if not paid.

• Late Fees: An account with a past due balance over $25 will be charged a late fee of $5 or 1.5% of the balance, whichever is greater.

• Disconnection: If your bill remains unpaid after the due date, your service may be disconnected. Make payment arrangements with NSBU to avoid disconnection.

• Extensions: Customers are allowed up to 3 bill extensions per year if requested before the due date. This provides a 2 week grace period before disconnection.

• Reconnection Fees: If your service is disconnected, a $50 (regular hours) or $150 (after hours) reconnection fee applies.

Customer Service Options

If you need assistance paying your bill on time or have any questions about your NSBU account, contact their customer service team:

• Phone: Call 386-427-1361 Monday-Friday 8am-5pm
• Email: Email [email protected]
• In Person: Visit the NSBU office at 200 Canal Street, New Smyrna Beach

The friendly and knowledgeable NSBU customer service team is available to help with any billing or payment issues.

Paying your utility bill doesn’t need to be a hassle thanks to the multiple payment options through NSBU. From online, phone, or automatic payments to drive-thru and mail-in options, choose the method that fits your needs. Just be sure to pay your bill by the due date to avoid any late fees.

With its customer-focused policies and 24/7 payment accessibility, NSBU makes paying your bill easier than ever. So next time your NSBU bill arrives, you’ll know exactly how to pay it quickly and conveniently.