How to Easily Pay Your Newport News Waterworks Bill

As a resident of Newport News Virginia paying your monthly water bill to Newport News Waterworks is an essential task. But between due dates, paper statements, and payment options, the process can feel overwhelming. That’s why I wanted to write this comprehensive guide to demystify Waterworks billing and outline the quickest ways to pay.

After years of paying my water bill, I’ve discovered how to do it in seconds without hassle or late fees. Whether you prefer paperless billing, auto-pay, online payments, or another method, my goal is to explain Waterworks billing clearly so you can find the best payment process for you.

Let’s get started!

Overview of Newport News Waterworks

First, a quick overview of Newport News Waterworks for context Waterworks is the public utility providing water and sewer services to residents and businesses in Newport News They supply drinking water, handle wastewater treatment, and maintain the water distribution and sewer collection systems.

Waterworks is a city utility owned by the city of Newport News that serves more than 400,000 people in the city. My goal is to explain how to pay their bills so that paying your water bill is easy and quick.

When Are Waterworks Bills Issued and Due?

Waterworks bills customers for water/sewer usage each month. Your specific bill date depends on your location in the city.

Most bills are sent out around the first of the month and are due by the 22nd. Say you get your bill on March 5th. You need to pay it by March 22nd to avoid late fees.

To make sure your payment goes through on time, I suggest paying a few days before the due date on the bill. Allow 5-7 days if mailing a check.

How Much Are Late Payment Fees?

If your payment is not received by the due date, you will incur a late fee. The late fee is 10% of the total amount due.

To avoid late fees, I pay my Waterworks bill through auto-pay. The payment amount is automatically deducted each month on the due date so I never risk a late fee.

Payment Options Offered by Waterworks

Waterworks offers several convenient payment options:

• Online – Pay via the customer portal 24/7 using a bank account, credit card, or debit card.

• Phone – Call the IVR line anytime to pay over the phone using the automated system.

• Mail – Send a check or money order with your payment coupon to Waterworks.

• In Person – Visit the Waterworks building on 2800 Washington Ave during open hours.

• AutoPay – Set up automatic monthly payments from your bank account or credit card.

• Mobile App – Download the Waterworks app to pay on your mobile device.

I’m a big proponent of auto-pay for its convenience. But choose the option that fits your needs and preferences.

Avoiding Late Payments and Disconnection

Nobody wants the stress of late fees or potential water service disconnection from non-payment. Here are my top tips to avoid those scenarios:

• Sign up for auto-pay or schedule reminders to pay your bill early

• Pay immediately after receiving your monthly statement

• Take advantage of bill pay reminders from the Waterworks app

• Contact Waterworks immediately if you get a shutoff notice so you can discuss payment plan options if needed

The key is communicating with Waterworks as soon as possible if you anticipate issues paying your bill. They will work with customers facing financial hardships.

Payment Assistance Programs

If you are struggling to pay your water bill, Waterworks partners with programs like H2O that provide financial assistance:

• H2O Help to Others – Offers grants to qualified low-income customers to help pay utility bills.

• Newport News Social Services – Administers federal funds that can assist with water bills for those who meet income limits.

I encourage you to contact Waterworks about these programs if you need help paying your bill. Their staff can guide you through the application process.

Contacting Newport News Waterworks

• By Phone: Call 757-926-1000

• In Person: Visit 2800 Washington Ave, Newport News, VA during open hours

• Online: Start a chat at www.nnva.gov/waterworks

The Waterworks customer service team is extremely friendly and helpful. Don’t hesitate to reach out to them regarding your account or billing needs.