In North Little Rock, it’s important to have reliable electricity that always flows to your home or business. The city’s municipal electric department offers this service and charges customers every month for how much they use it. This article tells you how to pay your North Little Rock Electric bill easily and on time every month by phone, online, or in person.
Overview of North Little Rock Electric
North Little Rock Electric is the municipal utility that powers homes and businesses across the city of North Little Rock Arkansas. The department
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Provides electric service to over 62.000 residential and commercial customers
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Operates and maintains 3 power plants, 37 substations, and over 1,200 miles of power lines
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Employs skilled lineworkers, engineers, customer service reps, meter readers, and other staff
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Sets electric rates and bills customers monthly for usage
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Offers programs like prepaid billing, low-income assistance, and levelized billing
For uninterrupted electric service, it’s important to keep your account in good standing by paying your bills on time.
Benefits of Paying Online
North Little Rock Electric offers an online account management and bill pay system called My Account. Benefits include:
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Convenience – Pay anytime, anywhere with an internet connection
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Quick Posting – Online payments credit to your account immediately
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Payment History – View 12 months of payment records
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AutoPay – Set up recurring automatic payments
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Paperless Billing – Go green by receiving bills electronically
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Mobile Access – Use your smartphone or tablet to pay
The online system provides the easiest way to pay and manage your electric account.
How to Set Up an Online Account
Follow these simple steps to establish your online account:
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Visit the My Account website.
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Click “Sign In” then “New User? Sign Up”.
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Enter your 10-digit account number, last name, and email address.
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Create a password and confirm security questions.
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Accept the Terms and Conditions.
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Check your email for a verification link to complete setup.
Once your account is created, you can immediately view your bill and make online payments. The whole process takes just 5-10 minutes.
Paying Your Electric Bill Online
To pay your North Little Rock Electric bill through My Account:
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Log into your account at nlrelectric.com/my-account.
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The dashboard shows your account balance. Click “Pay Now”.
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Enter payment amount – the full balance, partial payment, or a set amount.
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Select payment method – card or electronic check.
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Enter card details or checking account info.
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Review details and click “Process Payment”.
That’s it – your payment is made instantly. You’ll receive a confirmation email with the transaction details.
Scheduling Recurring AutoPay
For maximum convenience, enroll in AutoPay inside My Account:
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Click on “Billing & Payments”.
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Select “Auto Pay Program”.
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Click “Sign Up” and agree to Terms.
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Enter your preferred card or bank account.
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Choose the withdrawal date.
Now your bill will be paid automatically each month!
Account Management Features
With My Account you can also:
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Update your account information
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View 12 months of statement history
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Monitor daily electricity usage
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Report power outages
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Receive billing notifications
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And more!
So it’s much more than just a payment portal.
Avoid Late Fees and Service Disruptions
North Little Rock Electric emphasizes paying your bill by the due date to avoid penalties:
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Bills Are Due: Within 15 days of the billing date
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Late Fee Date: 4% fee applied 25+ days after billing
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Disconnection Date: Service stops if 10+ days past due
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Reconnect Fee: $20 to restore service after disconnection
Set payment reminders and enroll in autopay to prevent lapses. But if you miss a payment, contact the utility immediately to make arrangements.
Payment Options Besides Online
If you prefer not to pay online, North Little Rock Electric offers these options:
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Phone – Call 501-975-8888. Use your card or checking account.
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MoneyGram – Pay at retailers like Walmart or CVS. Bring your account number.
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Mail – Send check or money order to:
NLR Electric
PO Box 936
North Little Rock, AR 72115
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In Person – Pay at the kiosk at 700 W 29th St, North Little Rock
Whichever method you choose, pay by the due date to maintain uninterrupted electric service.
Financial Assistance Programs
If you’re struggling to pay your bill, North Little Rock Electric offers programs that can help, including:
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Low Income Home Energy Assistance – Helps qualified customers pay a portion of their bill.
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Net Zero Program – Income-based discounts up to $14 per month.
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Payment Arrangements – Set up a plan to pay past due balances over time.
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Energy Audits – Identify ways to reduce your electricity usage and lower bills.
Contact customer service to learn more about assistance if you’re facing financial hardship.
Contact Customer Support
If you need help with online bill pay or have questions about your electric account, contact North Little Rock Electric:
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Phone: Call 501-975-8888 Monday-Friday 8am-4:30pm
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Email: [email protected]
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Online: Submit a contact form at nlrelectric.com
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In person: Visit 700 W 29th St, North Little Rock
Friendly and knowledgeable staff can provide billing and payment support.
Paying your North Little Rock electric bill promptly each month ensures continuous power service your household or business relies on. My Account makes paying easy and fast online, through phone, or in-person. Just visit nlrelectric.com/my-account to establish your online account and start managing your electric bill seamlessly today.
Prepaid customers can make payments with cash, credit/debit, and MoneyGram. No checks.CheckFree payments are NOT allowed to immediately reconnect the account and may take 3-7 days to process.
Most residential and some commercial accounts* are able to enroll in Prepaid.
*Net metering accounts or 320 amp services are not eligible for Prepaid.
More payment flexibility – pay in advance how much and how often as is convenient.
No penalties for paying late.
No fees for reconnecting service.
** Security deposits on existing accounts are credited to your account. This credit is used to pay for any usage up to the current date. Any remaining credit can be left on the account and used for future power purchases. Please note that you may have to repay an existing security deposit if you return to the postpaid billing option. Security deposits related to meter tampering still will apply to Prepaid accounts.
Any remaining balance due on your account can be set up in a Prepaid arrangement. The balance is paid using 50% of future payments to your account. This means 50% of all payments go to pay your prepaid arrangement, and the other 50% go toward your Prepaid credit for future power purchases. After your Prepaid arrangement is paid back in full, 100% of all payments go toward your future power purchase.
Customers must pay an initial minimum credit of $50 that will be used to fund the account. There after the minimum credit payment will be $25.
Accounts that are disconnected for non-payment are still eligible to enroll in Prepaid and are not charged the reconnect fee. Deposits are refunded and credited to your account. The remaining credit is used for future purchase of power, or any remaining balance due can be set up on a Prepaid arrangement. However, a $50 credit is required to start Prepaid.
Credits are adjusted through a daily billing. The billing rates and fees are the same as postpaid accounts. NLR Electric helps you track your credit with notifications by e-mail, text or phone calls when your balance falls below $25. If your account no longer has a credit balance, your service is disconnected until you make a payment.
App: NLR Electric’s online bill payment system.
Website: www.nlreletric.com
Accepted payments: Cash, credit, debit, and MoneyGram. No checks.
If using the above methods, payments normally are credited to your account within 30 minutes. Extenuating circumstances may delay reconnection on payments made after 5 p.m.
CheckFree payments are not allowed to reconnect the account.
Payments are accepted through the mail or by using a third-party payment site. However, these payments may take several days to be received and posted to your account.
Please note that a minimum payment of $25 is required.
Complete the webform below or contact Customer Service at 501-975-8888.
Call 501-975-8888 during regular business hours to speak with Customer Service.
Customer Service 501-975-8888 Weekdays 8 a.m. to 4:30 p.m.
Mailing Address NLR Electric PO Box 936 North Little Rock, AR 72115
Central Arkansas Development Council helping residents pay high electric bills
FAQ
What is the phone number for NLR Electric customer service?
How do I report an outage to North Little Rock Electric?