Having reliable access to clean safe drinking water is something most of us take for granted. But ensuring water service to over 300,000 people across Northern Kentucky is no small task. The Northern Kentucky Water District (NKWD) handles water treatment and delivery for residents of Boone Campbell, Kenton, Grant, and Pendleton counties.
As a customer, your responsibility is paying your water bill on time each month. The good news is NKWD offers several convenient ways to pay online, by phone, by mail, or in person. In this comprehensive guide, I’ll walk through all your options to pay your Northern Kentucky Water District bill.
Overview of Northern Kentucky Water District
First, some quick background on NKWD
- Provides water service to around 300,000 people in Northern Kentucky
- Sources water from the Ohio River and Licking River
- Treats the water at two regional plants before distributing
- Governed by a board of commissioners appointed from various counties
- Began operating in 1997 after separating from the Kenton County Water District
NKWD bills residential customers quarterly and commercial accounts monthly for water service. Bills are typically mailed 3-4 weeks prior to the due date.
Benefits of Paying Your Bill Online
Paying online is the fastest, most convenient way to pay your Northern Kentucky Water District bill. Here are some of the key benefits:
- Avoid late fees – Online payments process instantly 24/7.
- Payment options – Pay by credit/debit card, e-check, or bank account withdrawal.
- Account management – Update account info, view billing history, and more.
- Paperless billing – Reduce waste and clutter with e-billing.
- Mobile friendly – Pay on your smartphone or tablet anywhere.
- Payment confirmations – Get instant email confirmation when your payment is made.
You can manage your account better and save time and money every billing cycle when you pay online.
How to Pay Your NKWD Bill Online
Ready to start paying your water bill online? Here is the step-by-step process:
1. Visit NKWD Payment Website
Go to www.nkywater.org and click on “Pay Bill” at the top of the page. This will direct you to the NKWD online payment portal provided by Paymentus.
2. Create an Account
If you’ve never used the site before, click on “New users click here to register” and fill out your information. Make sure your name, address, and account number exactly match your water bill.
3. Log In to Your Account
If you already have an online account, simply enter your email and password to log in.
4. Select Payment Amount
Your current balance due will pre-populate. You can change the amount if needed.
5. Enter Payment Details
Choose whether to pay by credit card, debit card, e-check, or bank account withdrawal. Enter your payment information.
6. Submit Payment
Review everything carefully then complete the transaction. You’ll receive instant email confirmation when your payment is processed.
Once your account is set up, future payments only take seconds!
Other Ways to Pay Your Northern Kentucky Water Bill
In addition to paying online, NKWD offers several other payment options:
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Auto-pay – Set up recurring withdrawals from your bank account through Paymentus to avoid late fees.
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By phone – Call 859-578-6887 to make a credit, debit or e-check payment over the phone using Paymentus. A $2.65 convenience fee applies.
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By mail – Mail a check or money order with your payment stub to NKWD, 1025 Alexandria Pike, Fort Thomas, KY 41075. Allow 5 business days for processing to avoid late fees.
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In person – Pay by cash, check, or money order at the NKWD office in Erlanger or at any Northern Kentucky Heritage Credit Union branch.
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Dropbox – Place your payment in a dropbox at designated branches of the Campbell County Library, NKWD’s office, or SD1’s office.
Compare all payment options to choose the best method for your needs each billing cycle.
Avoid Late Fees on Your Water Bill
To avoid a 10% late fee on your Northern Kentucky Water District bill, make sure payment is received by the due date printed on your statement. The easiest way to prevent late fees is by enrolling in auto-pay through your online account.
If you do miss the deadline, pay immediately online or over the phone. Late penalties apply to balances over $10 and accrue monthly until paid in full.
Get Help Paying Your Water Bill
If you’re having trouble paying your NKWD bill, contact a customer service agent at 859-578-6887 to explain your situation and discuss possible assistance options or payment plans.
Low-income households may also qualify for NKWD’s H2O Help water assistance program. Contact H2O Help at 859-426-2790 or [email protected] to learn more and apply.
NKWD Reactivates Granular Activated Carbon – Maintains Commitment to Safe Drinking Water With Advanced Treatment
“Granular activated carbon has been deemed by the Environmental Protection Agency as one of the best-available technologies for removing several chemical compounds, including per- and polyfluoroalkyl substances (PFAS), also known as forever chemicals,” said Lindsey Rechtin, President/CEO of NKWD. “GAC helps strip soluble materials that can’t be filtered from water by other treatment processes, which makes it safer and cleaner for our customers.”
NKWD Begins Reservoir Restoration Project at Memorial Parkway Treatment Plant
“Over time, dirt and sediment naturally found in water from the Ohio River settles in our reservoirs and builds on itself which reduces our water storage capacity,” said Lindsey Rechtin, President/CEO of NKWD. “Our reservoirs are a major asset to our water treatment process and despite other efforts to remove sediment, we realized we need to drain the water completely to effectively clean-out the reservoir.”
Erlanger veteran stuck with high bill after water main break
FAQ
How much is the water bill in Kentucky?
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Utility
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Average cost
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Energy bill
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$124.67
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Monthly water bill
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$49
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Internet
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$35
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Natural gas
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$94
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Does Northern Kentucky Water District offer paperless billing?
Just Select “Yes” for the Paperless option! Registration on the Customer Portal is Fast and Easy. Visit Today and Take Advantage of the Many Features, Including: Log in to your Northern Kentucky Water District customer account to access details on your water bill and more.
How do I create a Northern Kentucky water district account?
If you already have an account, you just need to login to the Northern Kentucky Water District site. Northern Kentucky Water District accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the Northern Kentucky Water District website.
What is the Northern Kentucky water district?
Established in 1997, the Northern Kentucky Water District draws supply from surface water sources, the Ohio River and Licking River. Under the authority of the Safe Drinking Water Act, the EPA requires Northern Kentucky Water District to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
Who does NKWD serve?
NKWD serves approximately 300,000 people in Campbell and Kenton Counties and a portion of Boone County. NKWD additionally sells water wholesale to Bullock Pen Water District (Grant County), Walton Waterworks Department, and Pendleton County Water District (Pendleton County).