Streamlining Bill Payment with Northern Neck Electric Cooperative

Paying your monthly electric bill can sometimes feel like a chore – searching for the bill, writing a check finding a stamp and envelope and getting it in the mail. But it doesn’t have to be that difficult in 2022! Northern Neck Electric Cooperative (NNEC) offers easy and convenient ways to view and pay your bill online, from anywhere, 24/7. As a customer of NNEC, you have access to the latest technology to simplify bill payment and give you more control over your account. Read on to learn more about the online payment options available and how you can streamline paying your NNEC bill each month.

Getting Started with SmartHub

The key to easy bill payment with NNEC is using SmartHub, their online account management portal You can access SmartHub from NNEC’s website or by downloading the free mobile app for your smartphone or tablet. SmartHub allows you to securely access your NNEC account, view monthly usage and charges, make one-time payments or set up recurring payments, report outages, and more

To get started, visit NNEC’s website and click on “Login & Pay Your Bill” under the Pay My Bill section. This will direct you to the SmartHub login page. If you already have an online account, simply enter your username and password. Don’t have an account yet? No problem – you can easily register right on the SmartHub website by providing some basic information like your NNEC account number name email address, and creating a secure password.

Once your SmartHub account is set up, you’ll have instant access to view and pay your NNEC bill online.

Paying Your Bill through SmartHub

There are several quick and easy ways to pay your NNEC bill every month through SmartHub.

One-Time Payment

The quickest option is to make a one-time payment through SmartHub using your credit/debit card or bank account. On the Make Payment screen, simply enter the payment amount and submit. This will process your payment immediately so your account stays up to date. One-time payments are great for months when you forgot to pay or just want to manually process your bill.

Recurring Payments

Plus, SmartHub lets you set up automatic payments that will make sure your bill is paid on time every month. On the screen that says “Make Payment,” turn on “Recurring Payments” and pick the date that you want payments to be made every month. The money will be taken out of the credit/debit card or bank account you link on the due date of each billing cycle.

Recurring payments are a great way to “set it and forget it”. No more late fees or having to remember when your bill is due. SmartHub securely handles it for you each month.

Pay By Text

For quick on-the-go payments, NNEC customers can also pay their bill via text message. Just text “PAYNOW” to (540) 899-6834 and follow the prompts to securely process your payment by text. You’ll need to have your NNEC account number and a credit/debit card handy. Once submitted, you’ll receive a text confirmation that your payment went through.

Pay by text makes bill payment easy when you’re out running errands, in line at the store, or just want to knock it out quickly from your smartphone.

Additional SmartHub Features

Beyond fast and easy bill payment, SmartHub offers NNEC customers a number of powerful account management features:

• Paperless billing – You can opt to go paperless and receive bills electronically through SmartHub instead of by mail. This reduces clutter and lets you easily access current and past bills from anywhere.

• Account history – View up to 24 months of your payment history and electricity usage right through SmartHub. Monitor your costs over time.

• Set usage alerts – Create alerts to be notified if your electricity usage exceeds a threshold you set so you can adjust and monitor behavior.

• Outage reporting – Easily report outages through SmartHub and get updates on outage status and restoration progress.

• Contact customer service – Message NNEC’s customer service team directly through SmartHub if you have any account or billing questions.

• News and updates – Stay current on NNEC news, billing updates, energy tips, and outage info through the Message Center.

No matter which payment method you choose – one-time, recurring, text pay – SmartHub makes paying your NNEC electric bill a breeze. By spending a few minutes to sign up and link your payment method, you can have 24/7 access and control over your account. Say goodbye to hassles of paying bills the “old fashioned” way with paper bills, checks, stamps and snail mail. SmartHub offers a faster, easier, and more environmentally friendly way to pay that saves you time and gives you peace of mind.