How to Pay Your Northern Ohio Rural Water Bill Online, by Phone or In Person

Northern Ohio Rural Water (NORW) provides water services to thousands of customers across northern Ohio. There are several ways to pay your NORW water bill conveniently including online, by phone, automatic debit, in person and by mail. This article will outline the available payment options and provide tips to pay your NORW bill quickly and easily each month.

Overview of NORW

NORW is a non-profit water utility company owned by its customers. They provide water to over 20,000 residents across eight counties in Ohio including Erie, Huron, Ottawa, Sandusky, Seneca, Wood, Wyandot and Crawford.

NORW has a customer service office located at 2205 US Highway 20 E in Norwalk, OH. They can be reached by phone at (419) 668-7213

NORW Billing and Due Dates

NORW bills for water service on a monthly basis. The due date is the 10th of each month. Any payments received after the 10th will incur a late fee.

If your bill is past due, NORW may issue notices regarding disconnection of service. Payment must be received prior to the shut off date to avoid disruption of water service.

Carefully look over your monthly NORW bill to make sure there are no mistakes and that you fully understand the fees. Contact NORW customer service with any questions.

Ways to Pay Your NORW Water Bill

NORW offers several payment options to provide customers flexibility and convenience paying monthly water bills.

Pay Online

The fastest and easiest way to pay is online through the secure NORW customer portal.

• Visit https://www.invoicecloud.com/norw
• Click ‘Pay or View Bills’
• Enter your account number and password or pay as a guest.
• Pay by credit/debit card or electronic check.

Online payments are processed instantly. A $3.00 convenience fee applies to credit/debit card payments.

Pay by Phone

You can use the automated phone system at 1-844-956-1377 to make a payment on your NORW account at any time of the day or night.

• Have your account number ready.
• Pay by credit/debit card or electronic check.
• A $3.75 convenience fee applies ($3.00 for the card and $0.75 for the phone payment)

Automatic Debit

Sign up for monthly auto-debit payments directly from your bank account. This convenient option ensures your bill gets paid on time each month automatically.

• Complete the direct debit authorization form
• Provide a voided check
• Return to NORW’s office or mail to P.O. Box 96, Collins, OH 44826

Pay In Person

Visit the NORW office at 2205 US Highway 20 E., Norwalk, OH 44857 during business hours, Monday to Friday 8:00am – 4:30pm to pay your bill.

• Acceptable payment methods include cash, check or credit/debit card.
• Be sure to bring your payment stub from your water bill.
• A convenience fee is charged for credit card payments.

Pay by Mail

Mail a check or money order payable to Northern Ohio Rural Water and your payment stub to:

Northern Ohio Rural Water
P.O. Box 96
Collins, OH 44826

Allow 5-7 days for mailed payments to avoid late fees. Don’t mail cash.

Tips for Paying Your NORW Bill

Follow these tips and guidelines for paying your NORW water bill:

• Mark your calendar with due dates to remember to pay on time. Sign up for bill reminders.

• Keep your account information up to date with NORW for proper billing. Report any payment or account issues immediately.

• If paying by mail, allow extra time for delivery to avoid late fees.

• Save on convenience fees by paying directly from a bank account vs. credit/debit whenever possible.

• Contact NORW customer service if you are unable to pay on time to discuss options and avoid disconnection.

• Review billing errors promptly and contact NORW if charges appear incorrect before paying.

• If moving, provide NORW advance notice to finalize your account and receive your deposit refund if applicable.

• Go paperless with e-bills to reduce clutter, save time, and help the environment.

• Sign up for Auto-debit to ensure payments are made timely each month.

What to Do if You Can’t Pay Your NORW Bill

If you are struggling to pay your water bill, communicate immediately with NORW’s customer service team. They can explain payment plan options and direct you to available financial assistance resources.

To avoid water service interruption, payment arrangements must be made prior to disconnect deadlines. Work collaboratively with NORW for the best outcome.

Financial Assistance Options for NORW Customers

For low-income NORW customers, the following organizations may provide help paying water bills:

• LIHEAP – Low Income Home Energy Assistance Program provides federal grant funding for utility bills. Apply through your county Department of Job & Family Services.

• HWAP – Home Weatherization Assistance Program provides weatherization and utility bill payment help. Find local providers at development.ohio.gov.

• CHIP – Community Housing Impact & Preservation Program gives grants to county agencies for home repairs and utility assistance.

• Salvation Army – Offers NORW bill pay assistance on a limited basis for qualifying households.

• St. Vincent de Paul – Provides utility bill assistance through conferences at local churches. Search for groups near you.

• United Way – Connects people with area resources and financial assistance programs. Call 2-1-1 to learn more.

If you are elderly or disabled, ask NORW about their 10% discount program for qualifying customers. Every bit helps when budgets are tight.

Disputing or Reporting Issues with Your NORW Bill

If you find an error on your NORW bill or have an issue with your water service, immediately contact customer service at (419) 668-7213 or email [email protected].

• Provide detail on the billing issue or water service problem.
• Have your account number and recent bill handy.
• Take notes on who you spoke with and what steps they recommend.
• Follow up if the issue persists.

NORW relies on customers to report irregularities or discrepancies so they can investigate, confirm facts, and resolve problems promptly.

Final Thoughts on Paying NORW Bills

Northern Ohio Rural Water aims to make bill payment as quick and convenient as possible through online, phone, automatic debit, mail and in person options. Avoid late fees and service disruption by paying your water bill in full and on time each month. Contact NORW immediately if you need assistance or find any errors on your statement. They are available to help customers manage payments and connect with aid resources if necessary. With multiple ways to pay your NORW water bill, you can choose the method that best matches your needs and preferences.