How to Pay Your Water Bill Online in Northglenn, Colorado

Paying your water bill is an essential task for any Northglenn resident. With water rates rising across Colorado, it’s more important than ever to pay your bill on time and avoid any late fees. The City of Northglenn offers several convenient ways to pay your water bill online, by phone, or in person. In this comprehensive guide, we’ll walk through all the options to pay your Northglenn water bill efficiently.

Overview of Paying Water Bills in Northglenn

Northglenn gets its water from treated surface water sources like the South Platte River, Clear Creek, and Standley Lake The City provides water and sewer services to over 38,000 residents across more than 22 square miles

The Northglenn Public Works Department is responsible for water treatment, distribution, billing and collection. Residential and commercial customers receive monthly utility bills for water, sewer and storm drainage usage and services.

Bills are generated around the 8th of each month, with payment due by the 1st of the following month. There is a grace period until the 23rd of the month before late fees apply.

Online Bill Pay Through Northglenn.org

The easiest way to pay your Northglenn water bill is through the City’s online bill pay website. This allows you to securely view and pay your bill 24/7.

To start, go to the Utility Billing page on Northglenn.org and click on the “Online Bill Pay” button. This will redirect you to the secure online payment portal.

There are two options:

• One-time Payment: Make a one-time payment by entering your 9-digit account number and the name on your statement. No registration required.

• Login and Register: Set up an online account to save payment information and access advanced features like viewing payment history, enrolling in auto-pay, and receiving e-bills.

The online bill pay accepts Visa, MasterCard, and Discover. A 2.5% convenience fee applies to credit/debit card payments.

Once registered, you can receive email notifications when your bill is ready, view water usage history, and more. It takes just minutes to register and can save you time each month.

Pay by Phone

Call 303-450-8770 to pay your Northglenn water bill over the phone. VISA, MasterCard, and Discover cards are accepted.

Customer service representatives are available on weekdays from 8:30am to 4:30pm to take your payment. As with online payments, a 2.5% fee applies to credit/debit card transactions over the phone.

Auto-Pay with NEXT

For the most hands-off approach, enroll in Northglenn’s NEXT auto-pay program. This automatically deducts the amount due each month directly from your checking or savings account on the bill due date.

There are no fees to use NEXT and you still receive a paper bill in the mail for your records. It ensures your bill gets paid on time every month, saving you late fees and hassle.

Download the NEXT authorization form from the Utility Billing page and submit it to start auto-pay.

Pay In-Person

Head to Northglenn’s City Hall at 11701 Community Center Drive to pay your water bill in-person. Cash, checks, and credit cards are accepted.

City Hall is open 8:30am to 4:30pm on weekdays, excluding holidays. You can also use the night drop box in the City Hall parking lot to leave bill payments anytime.

When paying in-person or by mail, include either your 9-digit account number or the service address on your check or money order. This ensures proper payment application.

Pay by Mail

To pay your Northglenn water bill by mail, send your check or money order to:

City of Northglenn
P.O. Box 17489
Denver, CO 80217-0489

As with in-person payments, be sure to include your account number or service address on the payment. Allow 3-5 business days for mailed payments to post to your account.

Avoid Late Fees

Water bills in Northglenn are due 23 days after the billing date, on the 1st of each month. Late fees apply if payment is not received by the 23rd.

Here are some tips to avoid late fees:

• Mark your due date on your calendar and pay right when you receive the bill.

• Enroll in auto-pay or e-billing to ensure on-time payment.

• If you’ll be out of town when your bill is due, pay early or have a friend drop off payment.

• Set up email or text alerts through the online bill pay to receive due date reminders.

If you do end up paying late, contact Customer Service at 303-450-8770 as soon as possible to check on late fees or disconnect status. Partial payments can help avoid shut-offs. Payment plans may also be available if you are facing financial hardship.

Review Billing History and Usage

One benefit of the online bill pay system is being able to review your billing and payment history anytime. This allows you to monitor your water usage and spot any spikes that could indicate leaks.

Under the “My Usage” tab, you can view water usage for up to 10 years back in easy-to-read charts. This can help identify high-use months or track reductions from conservation efforts.

You can also verify past bills and payments under the “Billing History” tab. Download or print statements and check transaction details.

Careful monitoring of your account can help catch billing errors early and identify plumbing issues before they become major, expensive problems.

Get Support Paying Your Northglenn Water Bill

If you are having trouble paying your water bill in Northglenn, reach out right away to avoid shut-offs or penalties.

The Northglenn Community Foundation provides grants to cover bills for qualifying low-income residents. You can also set up personalized payment plans with the utility department.

For billing questions or to discuss payment assistance options, contact Northglenn Utility Billing at 303-450-8770 or [email protected].