Paying your monthly utility bill is a regular necessity as a customer of Norwich Public Utilities (NPU). This municipal utility provides electricity, natural gas, water and wastewater services to Norwich, CT residents and businesses. NPU offers convenient ways to pay your bill online, by phone, by mail or in person.
Overview of Norwich Public Utilities
Norwich Public Utilities is the city-owned utility company serving Norwich CT since 1904. They provide
- Electricity
- Natural gas
- Water
- Wastewater collection
NPU is overseen by a Board of Commissioners representing community interests They aim to deliver reliable utility services and make Norwich a great place to live and work
As an NPU customer, you receive monthly bills for your utility usage. Keep reading to learn how to pay your NPU bill through various payment options.
When Are NPU Bills Issued?
NPU issues utility bills monthly for residential and commercial customers. Your bill covers usage from the prior month.
Exact bill timing depends on your service area and meter read schedule. But bills are typically issued:
- 1st week of the month – Electricity and natural gas
- 2nd week – Water
- 3rd week – Wastewater
Review your monthly statement carefully and pay the total amount due by the due date. This prevents late fees or disconnection.
How Much Are Monthly NPU Bills?
Your total NPU bill amount varies monthly based on:
- Weather and seasons impacting usage
- Current utility rates
- Services provided (electricity, gas, water, sewer)
Budget billing helps even out payments by averaging costs over the year. But expect fluctuations in total bill amount month-to-month.
Have your NPU account number handy when paying your bill. This ensures proper payment application.
Pay Your NPU Bill Online
The fastest and easiest way to pay your NPU bill is through online bill pay. To get started:
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Visit NPU’s online payment site.
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Click “Register” to create a free account.
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Enter your NPU account number and name.
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Complete registration and log into your account.
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Select a payment method and submit payment.
Online bill pay allows 24/7 access from your computer or mobile device. In your account you can also:
- View bill history
- Check your balance
- Go paperless
- Set up autopay
It’s simple, secure, and convenient. Payments post instantly too.
Pay by Phone
Call NPU at (860) 887-2555 and select the billing option. Provide your NPU account number to access your bill.
Have your payment info ready. You can pay by credit/debit card, checking account or savings account. A $3.95 fee applies to phone payments.
The automated phone payment line is available 24/7. Speaking with a customer service rep is available Monday-Friday 8am-5pm.
Pay by Mail
To pay your NPU bill by mail, send a check or money order to:
Norwich Public Utilities
PO Box 1002
Norwich, CT 06360
Write your 15-digit NPU account number on the check memo. Mail your payment at least 5 business days before the due date to ensure on-time delivery. No fees apply for paying by mail.
Pay in Person
Visit the NPU customer service office at 173 North Main St in Norwich to pay your bill in person. You can pay by:
- Cash
- Check
- Credit/debit card
In-person payment allows you to get a receipt right away. Business hours are Monday-Friday 8am-5pm.
Pay at Other Local Payment Centers
NPU has partnered with local businesses to offer alternate walk-in payment locations:
- Walmart – 125 Salem Tpke, Norwich, CT
- Stop & Shop -q Town St, Norwich, CT
Bring your NPU bill to pay at the customer service desk during business hours. A small convenience fee may apply.
Sign Up for AutoPay
For easy automatic payments, enroll in AutoPay through NPU’s online bill pay system. Your monthly NPU bill will be paid on its due date directly from your:
- Checking account
- Savings account
- Credit card
- Debit card
AutoPay means no more late fees, freeing you from remembering to pay each month. Your utility service stays connected without any effort.
Get Billing Alerts and Reminders
When registered for online bill pay, you can receive email alerts about your NPU account activity. Turn on notifications for:
- Bill ready alerts
- Payment received confirmations
- Due date reminders
- Past due notifications
Alerts keep you informed about your account status. You’ll know when your bill is ready, when payment is posted, and be reminded before the due date.
Having Trouble Paying Your NPU Bill?
If you’re struggling to pay your NPU bill, call them right away at 860-887-2555. They offer programs to assist customers, including:
- Payment arrangements – Pay past due balance over 3-6 months
- Matching payment program – NPU matches your payments for 6 months
- Arrearage forgiveness – Forgives a portion of past due amount over 1 year
- Hardship protection – Protects from winter disconnection
You may also qualify for discounted utility rates through their Low Income Discount Program. Call NPU to learn about bill pay assistance options.
Avoid Late Fees and Disconnection
Pay your NPU utility bill in full and on time to avoid penalties:
- Late fee – 1.5% per month on overdue balances
- Disconnection – Shut off of service after proper notice
- Reconnection fee – $20 during business hours, $60 after hours
Avoid extra costs by paying on time. And call NPU immediately if you anticipate payment issues. They can set up arrangements to maintain service.
Payment Processing Timeframes
Here is when your NPU payment will be applied based on method:
- Online bill pay – Instantly credited to your account
- Phone payment – Within 1 business day
- Mail payment – Within 5 business days of receipt
- In-person payment – Instantly credited
Factors like weekends and holidays can delay payment processing by a couple days. Allow enough processing time to avoid late fees.
Setup Recurring Automatic Payments
For maximum convenience, enroll in AutoPay at NPU to have bills paid automatically from your bank account or credit card each month. Here’s how:
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Log into online bill pay.
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Select AutoPay under the My Profile section.
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Choose your preferred payment source.
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Pick a payment date before your bill’s due date.
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Agree to the terms and conditions.
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Submit the request.
Now your NPU bill will be paid on schedule automatically each billing period. One less thing to remember!
Get Support from the Billing Department
NPU’s billing department can answer any questions about your utility charges, payment options, delinquent accounts or payment arrangements.
Contact them at:
- Phone: (860) 887-2555 (Monday-Friday 8am-5pm)
- Email: [email protected]
- In person: 173 North Main St, Norwich, CT
The friendly billing staff provides top-notch customer service. Reach out to them for bill pay help.
Reviewing Your Monthly NPU Bill
When you receive your NPU bill each month, always review it closely. Check for:
- Correct account number
- Accurate meter readings
- Proper utility rates
- Valid charges based on your usage
Reading your bill helps identify any errors like double billing or incorrect rates applied. Contact NPU immediately if you find discrepancies so they can investigate and make corrections. This prevents unnecessary costs.
Paying Your NPU Bill Through Account Changes
If you move to a new address within Norwich, contact NPU to transfer or close out your account. Provide at least 3 days notice.
To transfer service, complete a Service Application for the new address. Pay any final bill for your old account.
When closing your account, request a final bill and provide a forwarding address for it. Pay this final bill on time to avoid collections actions.
Keeping your account current through address changes avoids consequences to your credit or utility service.
Impact of Unpaid Utility Bills on Your Credit
Failing to pay Norwich Public Utilities bills can negatively impact your credit history:
- Unpaid accounts are reported to credit bureaus after 90 days past due
- This damages your credit score which makes loans more expensive
- Debt collectors may pursue collection on defaulted accounts
Avoid harm to your credit by paying NPU bills on time or setting up payment arrangements if you face financial hardship. Good credit
Visit or call Customer Service for the following services:
- Setting up new accounts
- Transferring an account to a new location
- Terminating an account or service
- Paying a bill
- Setting up a budget plan
- General assistance with your utility account
We require the following information when activating an account
- Name
- Social Security Number
- Date of Birth
- Telephone number
- Valid Lease
We may require a security deposit to activate an account. We require a minimum of 2 business days for any new account activation or termination to take effect.
Utility Bill Payment Assistance is Available
FAQ
What utilities are available in Norwich CT?
How do I cancel Norwich Public Utilities?
Who owns Norwich Public Utilities?
Where does Norwich get its water?
What is Norwich Public Utilities?
Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water, and wastewater collection. Established in 1904, NPU is municipally-owned and governed by a five-member Board of Commissioners and Sewer Authority, representing the best interest of the citizens they represent.
How do I pay my Norwich public utilities bill?
AutoPay is an easy way to pay your Norwich Public Utilities bill. With your written authorization, NPU will automatically deduct your monthly utility payment directly from the checking, savings, Visa or MasterCard account that you choose.
What is mission Norwich Public Utilities?
Mission Norwich Public Utilities provides four utilities to the City of Norwich – natural gas, electricity, water, and wastewater collection. Established in 1904, NPU is municipally owned and governed by a five member Board of Commissions and Sewer Authority that represent the best interest of the citizens.
Who manages human resources for Norwich Public Utilities?
As a municipally-owned utility, the human resources function for Norwich Public Utilities is managed by the City of Norwich. For a listing of current employment opportunities in all City-based operations, visit City of Norwich Job Postings. Directions From I-395 South Take exit 80 to Route 82 East.